Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I apologize for the trouble. It appears...

as though this issue was actually already resolved and your order was refunded to Groupon Bucks on 6/1/16. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Groupon Bucks are available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I hope this clears everything up! If you have any other questions, please let me know. Otherwise, enjoy your Bucks!I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], after you confirmed that you had not disputed this purchase (contradicting what you stated in your original Revdex.com complaint), it was stated:"In general, it is not our policy to issue refunds outside of our return window unless the business is unable to provide the services offered in the deal, or you had a bad experience when you redeemed your Groupon.However, I do understand your situation, and I see that you're a loyal Groupon customer, I'm happy to go ahead and take care of you today. I've just canceled your purchase and issued a refund of $114 in Groupon Bucks. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons."Regarding your rejection: As we have already refunded you in the form of Groupon Bucks, we consider this issue resolved. This exception refund is not eligible to refunded to your original form of purchase.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
(assuming the refund shows up as they say it will)
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I apologize that the restrictions on the...

laser contouring services were not stated in the Fine Print of the deal.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was given Groupon Bucks which was not an acceptable option as I will no longer use Groupon. It is not a safe site. After I stated that I would not accept this option several times, I was finally given a refund. I am sorry that your business is NOT customer oriented and have placed my complaint on social media which as been shared by multiple people. Hopefully you will treat others better in the future and will secure your website from hackers who steal your customers' purchases.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Non Receipt of Monogram Bracelet.I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]I apologize for any inconvenience and thank you very much for taking the time to share your experience with us. I'll make sure that your feedback is communicated to the right people who can address your concerns directly with the business.I want to assure you that we review the companies we feature by checking places such as Rip Off Report and the Revdex.com for any negative ratings. We also check Yelp, CitySearch, and local media for user and editorial reviews as well as [redacted] and other social media sites. While recently posted negative reviews may not have an immediate impact on already scheduled deals, they are taken into account when we decide which merchants to work with in the future. We do our best to feature businesses that see Groupon as an opportunity to gain loyal customers as well as advertise their services, and I'm so sorry that you feel let down by this particular business.If we hear about a negative experience, we always try to resolve the issue directly with the business. If we are unable to resolve the issue, we notify our customers and take any actions necessary to ensure our customers' satisfaction.We are currently working with this business to resolve the issue you encountered so that other customers do not have the same problem.We stand by all of the businesses we feature and the deals we offer, but if you ever have a bad experience with the service you receive when using your Groupon, we'll be more than happy to work with you toward satisfaction. If you haven't already, and feel it's necessary, you can also provide your feedback on ratings sites like Yelp or Citysearch.Again, I'm sorry for any trouble or frustration, and we truly appreciate your feedback. Please let me know if there's anything else I can do to help.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:$200 Groupon bucks (which can't even be used towards Groupon Getaways), is not equitable to the $1200 more that we had to spend due to Groupon's negligent handling of our reservation. Groupon has admitted that ruining our honeymoon was their fault and they should find an appropriate way to correct it $200 Groupon bucks is a joke.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Typically, after the day of your...

purchase, we are only able to issue refunds if the event has been canceled or rescheduled for a date that doesn’t work for you.However, because we had problems getting these tickets to customers in a timely fashion and your travel plans were interrupted with that delay, I am able to make an exception and cancel your purchase. I've just canceled this order and issued a full refund back to the original method of payment.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I apologize for any trouble with this...

Groupon. I see that on December 1st, you were refunded for this purchase back to Groupon Bucks. These apply automatically for your next purchases.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], but am awaiting a resolution from the merchant. 
Sincerely,
[redacted]

I am following up with the customer now! Thank you for the heads up.

Hi [redacted]I responded to you in the Revdex.com portal earlier today.I'm going to loop in a Getaways specialist to review your case for further consideration.Please stay tuned for an update via email.Regards, [redacted]  Manager Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry for the confusion. I've checked...

your order and can confirm that we have already issued you a full refund back to your payment card on 05/22/2017 and removed this Groupon from your account.  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:I'm sorry for any trouble this issue...

caused. When the deal was originally posted to our site there was a typo that showed the two ticket bundle at a lower price than the single ticket bundle which was incorrect. I have issued $5 in Groupon Bucks to your account so you can purchase the two ticket bundle you intended to purchase previously and you will only be charged the $13 you paid previously.If you have any additional questions, please reply to me in the email I sent directly to you (Ticket [redacted]).Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi Marcy,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.It looks like this issue has already been taken care of and we again offer...

apologies for the difficulty in regards to your purchase of "iPhone 6s 7 Plus Waterproof Shockproof Life/Dust/Snow Proof Thin Case - Black / iPhone 6 Plus | 6s Plus." If you need any additional help, please let me know.I can confirm that your refund processed successfully on 1/08/2018. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the original form of payment, and it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days from for your refund to appear on your statement. As it has been longer than 10 business days since the refund was issued, if hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards,Joshua GSupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm very sorry this frustrating...

situation. I do see that on June 30th, a full refund was issued to your credit card. Please allow up to 10 business days for this to fully reflect on your statement.Again, I'm sorry for any inconvenience this has caused.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12290837, and find that this resolution is not completely satisfactory, but acceptable to me.
Sincerely,
Fei Bian

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I understand that [redacted] Fun Centers has...

closed. I apologize for the inconvenience.If you dispute the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.Our Customer [redacted] department is always here to help with your Groupon issues, and we like to try resolving any issues you may have before including anyone else in the process.If you haven't officially filed the dispute and been refunded, let me know and we can continue to work this out. Either way, I'm happy to answer any questions you may have.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]