Groupon, Inc.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].I would like to apologize for the trouble you've had making an...

appointment with Eye Maxx Auto Spa, as this is not the experience intended for you or any Groupon customer.   I've looked into your account and I see that on March 17, 2017 you were issued a full refund.  I hope you are able to find something that you enjoy soon, please let me know if I may be of any additional assistance.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Armando,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Refund Status Inquiry, Account...

Activation StatusI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Kelsey RManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

**ManagerGroupon Customer Support

Hi Andrew,Thank you for your reply. I have received a email from Megan but I dont see the resolution in that email. Megan has offered $20 Groupon bucks as an apology and compensation." I'd be happy to issue $20 Groupon Bucks to your account as an apology for the inconvenience."Do you want me to accept the response in Revdex.com just for the followup email and $20 Groupon bucks?Please advise.Thank you.[redacted]  Complaint: 11082084
I am rejecting this response because:
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]I’ve provided more specific information in my direct email to you. If you...

have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: 11029207
I am rejecting this response because:This is the second time that Groupon has issued a response with no offer or suggestion of how the case might be resolved, essentially saying "we'll get back to you later." I suspect that this is a tactic on Groupon's part to make the complainant appear to be unreasonable by rejecting Groupon's "response." I hope that the Revdex.com will watch Groupon closely to see if they are actually making a good faith effort, or if they are instead trying to evade the complaint without actually addressing it. 
Sincerely,
David [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for any confusion with...

your request, but it appears this issue has already been resolved. Your Laser Sculpture purchase was refunded on September 25, 2017 in the amount of $304. Please allow up to 10 business days for this refund to fully reflect on your account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: The refund for the [redacted] Auto Center'...

Groupon has been successfully processed on 08/14/2016.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, 
[redacted]ManagerGroupon Customer Support

Tell us why here...Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears we...

were able to Trade-in your voucher.Your Trade in of $23.20 was processed to your account. The Groupon Bucks are available to use right now. I’ve provided more specific instructions about your trade-in in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:
I NEVER gave authorization to charge me for this. I understand all sales are final and would GLADLY accept that had I ever hit purchase. I will not accept this response it's truly unbelievable. This is fraud. I want a FULL refund of what you charged me. I believe it was $80. I wouldn't know because it doesn't even know show me the amount on Groupon. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I've just issued you a full refund and...

removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Although I did not received an email from the manager has stated.
Sincerely,
[redacted]

Hey Rachel,Thank you for reaching out to us again through the Revdex.com.I've notified the manager originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hi Andrew,Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. Due to the 1 hour difference in the time initially listed on the deal page, a representative refunded your purchase earlier today. Please...

allow up to 10 business days for this to be reflected on your statement.Additionally, I've added $10 in Groupon Bucks to your account to apologize for this experience. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.We appreciate your feedback as it helps improve our deals in the future. If you have further questions, please let us know.Regards, Brette *ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11103261, and
I will wait for further contact from a Groupon manager as noted in the most recent message from Groupon. Groupon has not offered a resolution to my complaint so I am only "Accepting" Groupon's notification that another Manager will review the complaint and contact me.
Sincerely,
Sandra [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, unfortunately we will not be able to...

issue a refund because your voucher is final sale.This information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal, http://www.groupon.com/deals/local-flavor-randazzos-family-restaurant-11Our Account Specialists have already confirmed to you that the iphone device which was used for these purchases, is the same device which was used from your end earlier also to do some purchases.If you're unable to use your Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise)I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I hope Groupon takes my complaint seriously and ceases the harassing phone calls since they have not honored my requests over the past year.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm very sorry for the confusion with...

your Groupon Bucks balance, and that we weren't able to resolve this for you sooner. Because the original issuance of the Groupon Bucks was an exception to our policy, we were only able issue refunds in expiring Groupon Bucks. The Bucks issued on February 24 expired 180 later on August 23 which is why they were not available after that date.In this case, it sounds like we did not inform you of the expiration and because you've been such a loyal customer I want to make sure that you're taken care of today. I've just issued $224 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance, as well as the expiration in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.As I mentioned, I've also sent a direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Sorry for any confusion this has caused. It...

looks like you inadvertently created a duplicate account using an email address with a typo in it, specifically [redacted] You purchased this Groupon using this account, which is why you never received an email confirming your purchase and why it is not viewable in your correct account.If you'd like, I can merge this account into your current account so all your Groupons will be in one place. For security reasons, please just confirm your billing address and I'll take care of this for you.Additionally, to address the underlying issue at hand, sorry again for any trouble! Your refund processed successfully on 4/29/16 to the card ending in [redacted]. It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process.  If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support