Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint:I responded to you in the Revdex.com portal earlier today. I'm going to loop in a Getaways specialist to review your case for further consideration. Please stay tuned for an update via email.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions in my...

direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm very sorry you were unable to...

enjoy the tour on 11/5. Even though their schedule has filled up quickly since the deal was featured, they're working hard to accommodate all of the customers who are eager to redeem their Groupons. We generally set redemption periods for our deals that are several months long so that everyone has time to redeem. Unfortunately, we can't guarantee timely appointments since our merchants handle a large influx of new customers and get fairly busy.Please know that if their calendar is booked through expiration, we ask that our merchants accept your Groupon for the full promotional value and schedule your appointment for a date that falls after the deal's expiration—as long as you book by the expiration date. Also, some merchants offer a waiting list, so that could be an option as well. Per the fine print for this deal though, "All sales final."I’ve provided more specific instructions in my direct email to you [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: It looks as though Benjamin reached out to...

you via email on Mon 3/28/16 regarding your order and at that time offered a refund for the order in question. I have issued a refund back to the original form of payment.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

After looking over this case, I saw that we've responded to her multiple times - from multiple managers- since December.Each time, we apologized for the trouble, issued credit and explained that we're willing to work with the mx for a resolution.She reached out to the mx and had a very negative experience. Because of that, we refunded her purchase, provided more credit, and explained that we were going to review this experience further on our end.We're not pleased with the experience she had with us and our mutual partner, Flexion. However, when someone buys a case for their phone and the phone suffers damage later, if the case (the product we've sold) falters, we'll certainly refund, set up a return, etc. to see things through on behalf of the customer.We don't, however, insure customers' phones when they've used a case that's sold on our site. This customer requested to be compensated in full for paying to have her phone repaired.We explained on multiple occasions that we're not able to provide compensation and guarantees in that way.That said, because of the continued contact from this cx, our generous team of managers, and our increasing desire to have this issue resolved, the cx has received the amount she originally requested ($118) in in-store credit - most of which, she has now spent on other deals on our site.If you have any additional questions, please let me know.Thank you,Andrew C.ManagerCustomer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about your purchase for the [redacted]...

[redacted] Atlanta show. Given that this purchase is final sale and we did authenticate that it is not an unauthorized purchase, we are unable to issue a refund.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello Kathleen,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Munzi in ticket #62921353.Regarding your complaint: I'm very sorry for any frustration with this order.  The trade-in previously initiated could be resolved by simply making any purchase within 24 hours.  However, as you're a new customer with us and this has been an inconvenient situation, I have issued a full refund to your original form of payment.  Please allow up to 10 business days for this refund to fully reflect on your statement.Thank you for your understanding.Regards, Shaun HManagerGroupon Customer Support

Customer Information:Sue [redacted] 404 Newport Dr Cambridge , ON N3H CANADADaytime Phone: [redacted]E-mail: [redacted]@live.comTicket : 39035997Order: https://cs.groupondev.com/users/c72bdc50-7ff8-11e3-9d68-0025909556d8/orders/3510...⇄ Sue [redacted],Thank you for reaching back out to us...

through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.I'm very sorry for the trouble with this Groupon deal and I completely understand that it's frustrating, however since the deal had expired long back the refund was processed to Groupon Bucks.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance.I am also happy to inform you that I have gone ahead and issued refund to Credit Card that was used to purchase this deal and cancelled the bucks that was issued as one exceptional situation from our end.Hope this helps resolve your query.Regards,Badri [redacted] SManager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint concerning your Moscow Mule Mugs order.I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I can confirm that your refund...

processed successfully on 8/09/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] Supervisor Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will watch for my refund. Please ensure that the company is aware of the fire hazard this product causes.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including ticket [redacted]In ticket [redacted], we stated:"Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account for abusive language. This decision cannot be appealed.Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our company."Regarding your complaint: As we have already informed you, your account was deactivated. While any delivery issue that causes customer frustration is taken very seriously, we cannot accept abusive behavior toward our employees. All three orders on your account have been fully refunded. The $22 in expiring Groupon Bucks are not being refunded, as they were a courtesy issuance, and not the result of a refund to you in any way.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. Again, this decision to deactivate your account cannot be appealed, and we consider this matter solved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I can refund this order back to your...

original form of payment.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I can see that your item has been returned...

to its original sender and we have already processed a full refund back to your payment card and removed this Groupon from your account. Unfortunately, we are not able to offer replacements or reship items. As re-sellers, we do not have a running inventory of these items. Returned merchandise goes directly to a liquidation warehouse and is not available for reshipment.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for the trouble!I checked your account, and it looks like Groupon Bucks were deposited on 9/17/2017...

for $30.00, 9/18/2017 for $5.00, 9/21/2017 for $30.00 and then used in a purchase on 9/29/2017 and 10/3/2017 for a Xbox Membership and Compression Shaper. Groupon Bucks are automatically applied to purchases, so it's possible you used the credit without realizing it.I hope this helped! Please let me know if you have any other questions.Regards,[redacted]SupervisorGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. It was only after emailing them a copy of my complaint to the Revdex.com before they decided to respond to me. It is a shame that it took involving the Revdex.com before anything was done by the company
Sincerely,
[redacted]

Hello Lisa,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry for the trouble and I...

appreciate your understanding. I've just issued a $49 refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I've just canceled your purchase and issued a refund of $138 in Groupon Bucks. I’ve also emailed you...

directly from [redacted]@groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hey Chaya,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew...

*.ManagerGroupon Customer Support