Groupon, Inc.

Hey Kimberly,Thank you for reaching out to us again through the Revdex.com.Regarding your issue, I noticed that there had been significant progress made during the past week. Even still, we're available should you have any remaining questions.I've notified a different manager than the one originally assigned to your issue and they'll be following up by the end of the next business day with an email.You'll be working with Christy *. and your Ticket # is [redacted].Thank you for your patience. I'll be emailing you a quick message to get the correspondence started and Christy will take it from there.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment but was unable to find any communications from you directly regarding this issue. I responded to you a moment ago via email from [redacted]
Regarding your...

complaint: I apologize for any shipping delays for your orders from [redacted] On the original screen where you made this purchase, [redacted] we included a "Fine Print" section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Orders ship within 8-10 business days."You purchased this order on 6/6/16, so only 7 business days had passed when you submitted this claim via the Revdex.com. I understand you may have paid more directly to the merchant to expedite your shipping but it's unclear to us whether you received your ordered items or not. However, I understand you're disappointed with the service and that is not the experience we wish for our customers. To help make up for the trouble, I've issued $39.99 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.Please feel free to contact our support team directly with any issues pertaining to your Groupons. We can be reached by email at [email protected] or by phone at [redacted] Monday-Sunday 8:00 AM - 10:00 PM CST.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint:  I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:My issue is still not resolved. I will accept their response after my issue is resolved. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Billing or Collection IssuesI’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10989455, and find that this resolution is satisfactory to me.
Sincerely,
Han **

Hey [redacted]I saw where you had recently worked with [redacted] in Ticket [redacted] and reached a resolution.Please reply to him in that email if you have any additional questions and he can assist.Thank you,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I have sent information regarding your...

refund.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your issue: Return for Beats by Dr. Dre Solo2 On-Ear Wireless...

HeadphonesUnfortunately, books, beauty products (excluding electronics), undergarments, perishable items, any items marked "final sale," and items that have been worn are nonrefundable and may not be returned. You can find this information in our Return Policy at http://gr.pn/1XEi4uF, and in the Fine Print for this deal:"Final Sale: No returns unless defective."Of course, if your item was damaged prior to delivery, please reach out to the third-party merchant who originally sold this item as they are responsible for the fulfillment, delivery, and quality of your order. Unfortunately, only the merchant would be able to facilitate further in the return process, so you would need to utilize their return methods to recieve a refund from them directly.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because:Still no refund.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific information in my direct email to you. If...

you have any additional questions, please reply to me there. (Ticket [redacted])Thank you for your understanding. Regards, [redacted] Supervisor Groupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Refund Or Exchange IssuesWhile we...

normally wouldn't be able to offer a refund outside of 3 days from the date of purchase, we can offer a trade in here.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

*ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. I do see that our records have been updated with a note, advising other sales representatives to avoid contacting you. Additionally, I will be...

reaching out to the management of our Sales Team, to ensure the note is sufficient in preventing additional contacts. If more must be done, I will be sure to see that through.Thank you for bringing this to our attention, and please let us know if you need any additional assistance.Regards, [redacted] DManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like a supervisor from our team...

reached out to you on 06/16/17 and you were issued Groupon credit.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards, [redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.I checked your account and I can see that a refund of $199.99 was already processed on 11/11/2017 to your original form of payment. Please allow 10 business days from the day of refund to view the refund in your account. If you still have any question please reach out to [redacted] for locating this refund.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that although I am not happy with the business and the time it has taken to resolve this issue, the resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is almost  satisfactory to me.
Sincerely,
[redacted]