Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10992470, and find that this resolution is satisfactory to me
Sincerely,
Andre ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:no resolution provided by Groupon other than their same paraphrased sentence
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague *** on January 27.Regarding your complaint: While my colleague was correct in his previous reply, and we do not refund expired vouchers, I will be willing to make an exception hereWe have to record internally of this merchant refusing to honor expired vouchers, and that is why your refund was denied.I see that you are a longtime customer of ours, and I don't want this situation to dampen your opinion of GrouponWhat I will do is issue a one-time credit of $in the form of Groupon Bucks to your account to accommodate for expired Groupons.Groupon Bucks will automatically apply toward your next purchase, and will expire within days if unused.Thank you for your understandingIf you have any further inquiries regarding this matter, please reply directly to the email I've sent from ***Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I checked your account and see
that we've processed a full refund in the form of Groupon Bucks on 12/16/You should have received an email confirmation shortly after this refund was issued. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Delivery IssuesI see that this has
already been refundedI'm glad everything worked out.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Supportre

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Product IssuesAfter reviewing your
account I am able to confirm that a full refund has been issued to your original form of payment for this orderIf you have any additional questions, please reply to me via Ticket ***.Thank you for your understanding.Regards,*** *** *ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/04/18) */
Contact Name and Title:*** Manager
Contact Phone: ***
Contact Email: ***@groupon.com
Hi ***,
I am so sorry for the trouble with this purchase
At this time, I have reviewed past correspondence we've had with you
directly and I'm sorry we can't provide more optionsAfter the day of your purchase, we are only able to issue refunds if the event has been canceled or rescheduled for a date that doesn't work for youYou can still give this away as a gift if you decide it is something that you no longer would like to attend
If you'd like to give this Groupon away as a gift, please let us know the name of the person who will be redeeming the GrouponIf we have this information at least hours before the day of the show, we'll be able to change the name on the Groupon for you! The name on the Groupon must be the same as the person redeeming it at the show
Please let me know if you have any other questions or if there is anything else I can do to help
Regards,
***
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is unacceptableTheir website only provided me the option to cancel my ticketsI even attempted to try to buy a third ticket but it wouldn't let meIt wasn't until the following day after talking to the phone line support that I found out that the reason why I couldn't get anymore tickets was because it had sold outThere is no clearly defined indicator on their website showing how many tickets remainI just assumed it was a processing error that could be resolved by talking to the phone line technician the following day
My other complaint is that the phone line technician told me that they would have resolved this issue if I had emailed themThat doesn't make any senseThey would have looked into my issue the following day since their office was closed so why would it matter if I called the following day when it would be the exact amount of time a customer service would look into resolving my issue
These issues need to be resolvedGroupon's customer service was not professionalThere were many reps who became impatient and just wanted to tell me it was their policy even though they admitted to me that they felt it was unfair what was occurringThey just wanted to transfer me to their supervisorI will admit that out of times I was transferred my call transfer was incomplete and I had to call againI had to weight up to minutes each time and the supervisor would just email a generic email saying that they won't do anything for me but I can give my tickets as a gift to someone elseThey did not provide a call back number or emailGroupon's customer service is worse than Wal-Mart
Final Business Response /* (4000, 9, 2015/04/22) */
Hi ***
I am sorry that I wasn't able to provide you with your desired outcome in this matter
I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority
While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved
Regards,
***
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I'm not able to find the order in question with the email address that you've providedIs it possible that you used another email address to make this purchase? I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket #***Regarding your complaint: I'm truly
sorry that your first experience with this business did not meet your expectation! We appreciate receiving feedback like yours, as we use it to review the deals we run on our site.To be fair to merchants and customers alike, in a situation like this, we encourage customer to seek a resolution through the businessIncluded in the fine print of your purchase for *** ** *** was "Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services" and for this reason we're not able to offer a refund.However, because I want to help make up for the trouble, I've just issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I sincerely hope you find your next Groupon experience to be satisfactory. As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding, and please let me know if there is anything else I can do to help.Regards, *** *ManagerGroupon Customer ***

Hello ***,My name is *** and I am a manager with Groupon Customer Support. I was unable to find the deal that ran for the previous business that you purchased based on the information givenWith this information, we may be able to better assistRegardless, I have reached out to *** directly in regards to this situation in order to have him follow up as he will be best able to assist regarding your previous conversations regarding payments. Please let us know if you do not hear back from him by contacting our Merchant Support department at *** They are available Monday through Friday from AM to PM, CST

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I am very sorry for the inconvenience with your orderUnfortunately we are unable to provide replacements or exchanges for our Goods items because we work with third party merchants with limited inventoryAs stated previously though, we can absolutely assist with a return to ensure you are refunded for this incorrect orderTo help make up for the trouble, I have issued $in Groupon Bucks which will automatically apply towards your next purchase.I’ve provided more specific instructions in my direct email to you (Ref*)If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:Dear ***Thank you for your detailed explanation and even though I think that your customer service reps were horrible, an explanation of why the missing part could not be replaced has somewhat eased my frustrationI would like to suggest the Groupon find a way to make sure that what they are advertising for sale is what they actually have to sellOtherwise its advertisement As I have said, I would like to keep my purchase so I am looking forward to my $credit added to my accountThanks for your time, I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.Regarding your complaint: I'm sorry for any frustration this situation has causedI can confirm that a full refund to your original form of payment was issued on 5/17/Please allow up to business days for this to fully reflect in your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there, as I will directly take care of it.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I've just issued the refund again for the
*** *** *** Cleaning voucher for $Please allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague *** in ticket ***.In ticket ***, it was stated:"Unfortunately, this Groupon is non-refundablePlease be aware that due to our return policy for Local deals, we can only offer refunds for unredeemed vouchers within three days of purchase.However, your feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again."We have communicate your info to the merchant, and have confirmed they are honoring all Groupons provided you were not in violation of any of the terms of Fine Print at the time of purchase.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.I’ve provided more specific instructions in my direct email to
youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***@groupon.com.Regarding your complaint: Sorry for any confusionOn 10/you made a
purchase for $using ***As an exception to our stated policy a refund was issued later that day in Groupon Bucks for the amount you paidYou made a purchase on 10/for $using the Groupon Bucks on your accountAfter this we returned the remainder of your funds ($57) back to your *** ending in ***.I apologize if you received an email from our system that provided any confusing information regarding the amount of your original payment or subsequent refund of that payment. If you have any additional questions, please reply to me in the email I have sent you directly (Ticket ***).Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support