Groupon, Inc.

Hello ***
Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [email protected] your complaint: I’ve looped in a manager who works on the Groupon Live Team and they’ll be in touch shortly.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm sorry for any trouble regarding
this purchaseI see we responded to your email regarding this deal on July 28th but never received a replyIt appears the deal was successfully cancelled and your refund was used on other purchases on the site.If you have any additional questions, please reply to the email we sent you directly (Ticket ***).Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello Yanira,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I'm sorry again for the trouble, and we appreciate your feedbackIn circumstances like this, we want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.However, given the circumstances, I understand if you'd rather not wait for a resolution or accept a trade in, and I want to make this right for you as soon as possibleI've just canceled your purchase and issued a refund of $to your credit cardAlthough it can take up to business days for this refund to be reflected on your statement, it should appear much sooner.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Jordan EManagerGroupon Customer Support

Contact Name and Title: *** ** ***
Contact Phone: ***
Contact Email: ***
Hello,
I have responded to *** in a seperate email in order to service her issue in a more timely manner*** can reference Ticket #***Below is the email I sent:
Hi
*** ,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
On our end, I am seeing you were charged $on two separate transactions on 7/One transaction was done on your account under the ***
email addressThe other transaction was made under your friend *** account
We refunded you $on 7/for the transaction that was made under your accountWe have yet to refund you for the $purchase under *** accountAs safety precaution, we are unable to access anyone else's account without their direct consentPlease have Rose contact us at either (*** *** Monday-Sunday, a.m.-p.mCT or via email at ***Have her reference Ticket *** and request her refund back to the original form of paymentOnce she calls in confirming the refund request, we can return the refund back on to the credit card
As far as your double charge on 7/for $49, please provide me a screenshot of your bank statement to verify this as our records indicate only the refund of $on this dateAs of now it appears that you are owed $only for the transaction that was made under *** account
Please respond directly to this email with a copy of your statement displaying the double charge on 7/
I look forward to hearing back form you and resolving this matter for you
Regards,
*** *
Manager
Groupon Customer Support

Hello David,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Thanks for your email, and I apologize for
any trouble.It looks like this has already been taken care of, we have checked our records and confirmed your deal is currently pausedThe best way to get the help you need is to head to your Groupon Merchant Center at https://www.groupon.com/merchant/centerFrom here you can manage your account, see answers to Frequently Asked Questions, and redeem voucher codes.If you require further assistance, you can find the contact information for your account representatives by selecting the question mark icon at the top right corner of the screen in your Merchant CenterYou can also contact our Merchant Support team by email at [email protected], I apologize for the confusion, but once you've reached out to our Merchant Supporters, they'll get back to you shortlyThanks for your understanding!Regards,Karman KManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I'm not able to find the order in question with the email address that you've providedIs it possible that you used another email address to make this purchase? I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello Christine,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint about the Matilda tickets, I am very
sorry for the trouble you had on our website but unfortunately as we've previously explained, we are unable to honor any refund requests for ticketed events like this.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Bethany *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I've gone ahead and issued $in Groupon
Bucks to your account. This credit is available in your account immediately and expires days after being issued.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. They will be providing a 100% refund subject to returning the item using the prepaid return label. If they complied with their proposal I will be satisfy
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Delivery IssuesI see that this has
already been refundedI'm glad everything worked out.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Supportre

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague *** in ticket ***.In ticket ***, it was stated:"Unfortunately, this Groupon is non-refundablePlease be aware that due to our return policy for Local deals, we can only offer refunds for unredeemed vouchers within three days of purchase.However, your feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again."We have communicate your info to the merchant, and have confirmed they are honoring all Groupons provided you were not in violation of any of the terms of Fine Print at the time of purchase.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We have refunded you back to your original
form of payment for this purchase on 6/29/17.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.Regarding your complaint: I'm sorry for any frustration this situation has causedI can confirm that a full refund to your original form of payment was issued on 5/17/Please allow up to business days for this to fully reflect in your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there, as I will directly take care of it.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com via Ticket #***.If you have any additional
questions, please reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:no resolution provided by Groupon other than their same paraphrased sentence
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Difference in pricing you had raised with us
between what you were charged and had been offered.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Revdex.com:Can you please confirm that I received a full refund? At present I see $Groupon bucksIf the refund was complete, I assume there would be little change as most deals are whole dollar values.
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket #***Regarding your complaint: I'm truly
sorry that your first experience with this business did not meet your expectation! We appreciate receiving feedback like yours, as we use it to review the deals we run on our site.To be fair to merchants and customers alike, in a situation like this, we encourage customer to seek a resolution through the businessIncluded in the fine print of your purchase for *** ** *** was "Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services" and for this reason we're not able to offer a refund.However, because I want to help make up for the trouble, I've just issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I sincerely hope you find your next Groupon experience to be satisfactory. As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding, and please let me know if there is anything else I can do to help.Regards, *** *ManagerGroupon Customer ***