Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Sorry for the trouble! I've just issued $5 in...

Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],I can understand your frustration on not getting your issue resolved on time. I'm passing this on as an priority to the merchant support manager to handle.They will be able to get your issue sorted on the payment of the deal.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards, [redacted] MManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I've issued the difference in Groupon Bucks credit. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thanks for your email, and I apologize for...

any trouble. It looks like this has already been taken care of, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We received a dispute from [redacted]. When we...

received this dispute, we ended up issuing a refund due to this request. Unfortunately, we are not able to issue a refund between the refunded price and the price you paid with the merchant.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: First I would like to apologize for...

the experience that you've had in attempting to utilize your voucher for Haircut Package from [redacted]. I see that you on April 26th you were issued in Groupon Bucks for the inconvenience and I do hope you have been able to find something that you enjoy. Once again I would like to apologize for the mishap.I’ve provided more specific instructions in my direct email to you. If there is any additional assistance that I can provide, please feel free to reply directly to my email there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
[redacted]
[redacted]
* Hi,   The business reached...

out to me and credited my account. How do I withdraw the complaint or designate that it was settled? I logged in, but can't find anywhere to do that.   [redacted]   On Monday, February 5, 2018, 3:50:04 PM CST, Revdex.com <[email protected]> wrote:     This e-mail is to notify you that you currently have a new message with Revdex.com in regards to complaint [redacted]. Please click on the link below to access Revdex.com's Online Complaint Management System to read this message. Click here to read the message. If your email program does not support the link above, then please copy and paste the link below into your browser. [redacted] This is a post-only mailing. Replies to this message are not monitored or answered. If you have any further questions or concerns, please do not hesitate to contact us a[redacted]@chicago.Revdex.com.org or ([redacted].

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: per the fine print of the [redacted] Gardens...

deal (which is available pre-purchase), it's stated "Groupon is seller of voucher & merchant shall have no responsibility other than honoring voucher for stated admission purpose and promotional period". Meaning that after the promotion period of this Groupon was over, the voucher would be fully expired.We do have a general policy of "if the merchant refuses to honor the voucher then Groupon will refund the amount paid", however this was not eligible for this deal because of the fine print stipulation mentioned above. On your vouchers under the "Rules" section it reads "These are the restrictions that apply to every Groupon voucher (unless the Fine Print specifies an exception)". Which unfortunately it did for this deal.Since a previous representative has already offered you Groupon credit outside of our normal policy, we're happy to put the amount you paid into your Groupon Bucks account to be used towards alternative deals. This credit will be immediately available for you to use and you can view your balance from groupon.com/mybucks.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm sorry you have not received refunds for...

all the items returned. Unfortunately, we do require items be returned individually with their specific return labels to ensure the refunds are processed automatically by our return center. I'm sorry this wasn't specified previously and we want to make sure you receive the appropriate refunds for any returned items.You have several purchases on your account and without specific labels and return tracking for each, I'm unable to differentiate what has been sent back and was not. You were previously refunded for these purchases:Lyss Loo Women's Truly Madly Deep-V-Neck Tunic Topo Black XL ($16.99) o Black XL ($16.99) o Black Lrg ($16.99)• Riverberry Woman's Stretch Dolman Sleeve Top o Navy Lrg ($8.99) o Mint Lrg ($8.99)Refunded 11/03/2016:• High Sierra Laptop Backpacks – Composite/Moss-Mercury-Zest (29.99)I’ve provided more specific instructions in my direct email to you and requested the specifics on the items that you're missing refunds for. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint[redacted]
I am rejecting this response because:refund was for the wrong order and not the correct amount. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Heather in ticket [redacted].In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I am sorry that we weren't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers and customer satisfaction continues to be a top priority. As relayed previously, we did reach out to the property to seek refund approval on the nonrefundable purchase but were not given approval from the property to issue a refund.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the most relevant information available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular refund request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: Thanks for your patience, and we're sorry again that this Groupon Getaways reservation isn't going to work out for you.When you book through Groupon, we process your payment and send it to the hotel. If the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund.We did reach out to the business on your behalf, but weren't able to get approval from the property to cancel your booking as an exception. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this point. The refund approval comes down to the hotel's policy and we have been denied that option as a resolution.I see you have been a loyal customer of ours and as a goodwill credit, I have issued $50.00 in Groupon Bucks to your account. The credit will automatically apply to your future purchase and expires in 180 days.I'm really sorry about this situation. If there is something else I can assist with, I'm happy to help. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com.  I have reviewed your most recent comment and all internal Groupon correspondence. I have requested an account specialist to follow up with you directly to elaborate on this issue. Thank you for your...

understanding and I apologies for the inconvenience this has caused you.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.We have reviewed your request, but unfortunately will not be able to...

issue a refund for this purchase. As communicated previously, for this event, all sales are final.This information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal, https://www.groupon.com/deals/gl-chris-young-73As we understand you were attempting to apply a 20% off discount code to your order, to make this right, we’re issuing you $16.00 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Regards,[redacted]SupervisorGroupon Customer Support

Hello Michelle,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: It looks like your Groupon for Keo...

Asian Cuisine was refunded to Groupon Bucks on 09/13/2015. I'm very sorry for the trouble you've experienced with this deal, and I absolutely understand your frustration.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Lauren *ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:I'm really sorry for any trouble. As...

mentioned in our earlier correspondence, the Groupon "local-flavor-brixx-burlington-nc" is final sale, so we are not able to issue a refund.This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself.If you'd like to take another look at any of the details for this deal, you can find them by going to http://www.groupon.com/mygroupons and clicking on View Details beside the deal. Or, pull up the mobile app and go to My Groupons. Once you're there, just click on the deal, scroll down, and the Fine Print will be located below the map.Regarding your purchase attempts for "google express", we are sorry but there seems to be a fine print restriction of '1 groupon' per user and you have already purchased the groupon on 8/10. It was because of this reason that your recent purchase attempts were not going through.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support