Groupon, Inc.

Complaint: [redacted]
I am rejecting this response because: I do not understand why I paid Groupon $20 if it wasn't for a bulb order. Your "fine print" I'm sure got a lot of people to pay Groupon for items they thought they were ORDERING at the time and not having to go back to Groupon to order again. Thank you for telling me about the "fine print" that I did not see because when a person ORDERS something and PAYS for it, they expect that product and not to have to LOG back in and REPURCHASEthe SMAE item!!!!!!!!!!!!!!!!!!. Is there a reason why twice when I asked customer service about this order they could not have told me this information and instead told me nothing other than "Sorry, can't help you." Again, this is just another way for Groupon to get money and keep it. I have ordered from Groupon before and shop 90% online for my household so I'm not dumb but this deal was a horrible mess and a huge mistake thinking Groupon would do the right thing and at the very least send me an email to tell me when/how/etc I needed to order the bulbs AGAIN. And so, for this reason, I have learned a valuable lesson to take my business elsewhere. The bottom line is that you still took my money and still refuse to give me a refund in good faith. I will let everyone I know about your shoddy business practices.
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Your refund was successfully processed...

on our end on 2/11/2016. This means that the money has been sent back to your bank, regardless of your account status or if you have a new card number. You can contact their claims department to locate this refund. If you do not receive a refund from your bank's claims department within 30 days, please let us know and we'll investigate further.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint:Sorry for any confusion!We've confirmed...

that the business " [redacted] Italian Ice bar" has temporarily closed from 10/15/16. They are scheduled to reopen shortly.However, since you no longer wanted to wait until then and wanted a refund, we have refunded your order to Groupon bucks. You should have received an email confirmation already after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Groupon Bucks are available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I hope this clears everything up! If you have any other questions, please let me know. Otherwise, enjoy your Bucks!I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: This was not a response from the business, it was a request for a copy of an email they sent to me and I have already forwarded to their Customer Service Dept and to a Customer Service Manager previous to contacting the Revdex.comDespite having sent the info over the day it was requested I have received no further communication from Groupon regarding this issue and the email they requested I send it to was a generic groupon.com email and did have any other contact info associated with it so I am unable to follow up.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Customer Service IssuesI've confirmed...

that you refund has process and provided more specific information in my direct email to you. If you have any additional questions, please reply to me there via ticket#[redacted]Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint:It looks like your requested refund has...

already been processed to your original mode of payment. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi  [redacted]
Thanks for reaching out to us through Revdex.com.  I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry for the delay in providing a resolution to your issue. I would like to confirm that we will be issuing a refund of...

$125.00 towards the credit card originally used for purchase.Please feel free to ask, if you have any other concerns.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I have reviewed your correspondence with...

our representative. I'm very sorry for the continued trouble you've had. We'll always process returns for multiple products that are packaged together, as long as those items were all purchased in one order. If the goods were purchased in separate orders, they'll need to be returned separately with different return labels; but it looks like everything you sent back to us was from the same order, so I apologize for the oversight! I've gone ahead and issued $273.11 refund for the remainder of your return. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hey James,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello Ada,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I apologize the replacement item arrived...

damaged as well. I'm notifying our Goods team about this to provide you with the best options.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Megan * Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint. I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because this does not resolve my issue with the business, Groupon.  The hotel has reserved the right of accommodating me by rescheduling the reservation but Groupon has done absolutely nothing to resolve this matter as a consumer of their business and I as a merchant.  I made a purchase directly through Groupon in which was not a small amount of money and have been poorly directed.  My issue has been handled with no regard to resolving this matter.  It's unfortunate such a business is conducting such poor business practices and in this day and age not up to a better par of standards and customer satisfaction after taking money from consumers, like myself.  This particular experience has taught me a valuable lesson that cheaper is not always better.  I am highly disappointed and has completely deterred me from utilizing Groupon all together.  The response to this complaint is very accurate as to what type of response I have been getting from them since originally booking this trip through them.  Very unfortunate.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello Christine,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected]'m truly sorry to hear about the extra shipping charges for...

this deal. We do not want our customers to experience this.On the original screen where you made this purchase, http://www.groupon.com/deals/sharis-berries-platter-2428, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is: "Shipping starts at $14.99"I'm sorry for any trouble you may have experienced. I've reviewed your request for a refund, but unfortunately, this Groupon is non-refundable. Please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals.If you’re not able to use your Groupon, you can Trade In for another deal! Here's how:Head to My Groupons on the mobile app or website. Don't have the mobile app? Download it here.Select your dealSelect Trade In NowFollow the instructions to Trade In your voucher for a new dealTake your time finding the right deal!You can start or restart the Trade In process up until 14 days after this voucher expires.If the deal you find is less than the amount you originally paid, we'll leave the difference in Groupon Bucks to apply to a future purchaseI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Regards,VeerasekarManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:Sorry for any inconvenience. I'm happy to...

help. Unfortunately from your correspondence we are unable to identify which specific Groupons you had returned and awaiting a refund. If you could kindly let us know which Groupons you are referencing here, we will definitely look into the issue and assist you regarding the same.Looking through past transaction there were Groupon Goods item is sold by a third-party merchant—they'll take care of ensuring the fulfillment, delivery, and quality of the item you've purchased. You can reach out to the merchant directly by visiting your http://www.groupon.com/mygroupons page and selecting View Details next to your order. From here you will be able to view your order details and contact the merchant.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, it looks like the order in question has already been credited back to your Groupon Bucks account on June 16th....

The credit was used to purchase a different deal on June 23rd. We're so sorry for any inconvenience this may have caused. If there's anything else we can look into for you, please reply back to the direct email we've sent you with more information.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the full refund to my [redacted] as a resolution is satisfactory to me.  Per [redacted] request to respond on Groupon site, I responded on the [redacted] customer service email thread requesting the full refund to my [redacted] account.    Thank you for your assistance. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like this has already been taken...

care of. I see that your order has already been refunded back to your original form of payment on 12/23/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted].If you have any additional questions,...

please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm...

that your refund processed successfully on 12/18/2017.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards,[redacted]ManagerGroupon Customer Support