Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I don't understand why it took until I contacted the Revdex.com to get Groupon to just help me out. Thanks though.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you. If...

you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Tell us why here...Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: This refund to Groupon Bucks has been converted to a refund to your original form of payment. Please allow up to 10 business days for this refund to fully appear.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Contact Name and Title: [redacted] Manager
Contact Phone: [redacted]
Contact Email: [redacted]
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
I am very sorry for the confusion...

but unfortunately the TGIF2 promotional code was only good towards a single voucher so even if multiple vouchers are purchased, this discount will not apply beyond the first voucher.
We are sorry for the frustration this has caused and appreciate your understanding.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm...

that your refund processed successfully on 05/27/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]Supervisor Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, after reviewing your account and...

contact history, we processed a full refund of the gs-emergency-survival-kit order for you on 7/5/17 in the full amount ($99.90) back to your original form of payment due to the stores merchant being unresponsive to your queries. We hope the processed refund resolved matters to your satisfaction. I’ve provided more details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: You will need to resolve with the...

financial institution with with you filed a dispute over this Groupon purchase.  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I understand the hotel did not have...

your reservation which resulted in Groupon seeking approval for a refund which has been issued. I'm truly sorry for the inconvenience this has caused. I can totally understand your frustration.Unfortunately, any funds you paid directly to another hotel will have to be refunded by them. We do not have the ability to issue a refund for a fee that was not paid to Groupon. Of course, if you have any difficulty receiving reimbursement, you can reach out to your financial institution for advice regarding your options. They will be able to help you through the process of getting your money back.However for the trouble you experienced I have issued you $30.00 in Groupon Bucks. The credit is active now and wont expire for 180 days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We have issued a credit to your Groupon...

account for your [redacted] voucher.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

tThere is no label in any emails.  This is the worst I have ever dealt wtih. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I’ve also emailed you directly from [email protected] via Ticket [redacted] please reply to me there if you have any further...

questions.Regarding your complaint: I will forward your feedback to concern department. I've also explained about the 40% discount that you're inquiring about. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint:Unfortunately, we're not equipped to offer...

exchanges and for you to pay the difference or replacements at this time, but we're happy to accept returns.I see that you have another ticket in with our customer support team regarding some missing pieces for the Pet bObsweep Robotic Vacuum Cleaner & Mop option that you had selected at checkout.  While they are still investigating this for you, I have added $25 of Groupon Bucks to your account to make up for any missing parts. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.The cancellation window for the reservation in question had already passed at the time of your first contact regarding that order. On the original screen where you made this purchase, http://www.groupon.com/deals/ga-bk-schlitterbahn-waterpark-resort-new-braunfels-...⇄ we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"4-day cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable. No-shows will be charged total Groupon rate"Since the cancellation deadline is contingent on check in and has to be given 4 days prior to check in, it should be noted that the deal page shows the check in as:"Check in: 4 p.m."At this point, we are not able to cancel or otherwise modify your Groupon Getaways Booking which was nonrefundable at the time of your first contact.Thank you for your understanding.Regards,[redacted] HManagerGroupon Customer Support"Regarding your rejection: At the time of purchase, the cancellation noticed required was listed on the deal page for this Getaway. I can completely understand your frustration in this matter, but I must reiterate the previous replies that a refund is not possible for this purchase.However, as you're a very loyal customer of ours, I truly do apologize for the inconvenience. I know this is not the desired outcome, but I have issued $50 in Groupon Bucks to your account. This is issued as a sign of good faith that we don't ever want our customers to have a negative experience of this nature. Groupon Bucks apply automatically to any future purchases until the amount is completely spent, and the value doesn't expire for 180 days.Again, I'm sorry we were unable to provide you with the outcome of a refund in this matter. If you have any other questions, please reply to me, and I'll be happy to answer them. However, at this point, this request is considered resolved.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. A colleague of mine did reply to you on 6/12, but I can see that the email address was incorrect. I'm so sorry for that oversight. Please allow me to take over, and I'll be happy to assist you. I've just emailed you from [redacted]@groupon.com. Please reply directly to that email, and I'll personally respond from there.Regarding your complaint about you having not been refunded for your Groupon purchase on 03/09/2017. I'm so sorry you've had a hard time getting in touch with Detail Fanatics to use your Groupon. We always try to provide the business's best contact information so that reservations are super easy, but we know it can be especially tough to schedule as the expiration date rolls around. I did, however, investigate the merchant and vouchers are being redeemed.I am truly sorry to hear about the experience you had redeeming this Groupon. We're always working to make sure every deal is unique, fun, and a great value. Unfortunately, this Groupon was non-refundable. Please be aware that due to our return policy for Local deals, we can only offer refunds for unredeemed vouchers within three days of purchase.I understand you’ve changed your mind about using this Groupon. However, upon reviewing your order, and I would like to offer the opportunity to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to the amount you originally paid for this deal.Reply to the message sent from [redacted]@groupon.com to confirm that you want to exchange your [redacted] Interior & Exterior Detailing for a Sun voucher for Groupon Bucks.After we initiate your Trade In, you’ll receive an email confirmation that $75.00 has been issued to your Groupon account.Within 24 hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In.If you don’t use your Groupon Bucks to purchase a new Local voucher within 24 hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.Please let me know if you’d like to proceed with Trade In as this is the only option that we have at this time for a refund.Thank you,[redacted]ManagerGroupon Customer [redacted]

Hey [redacted]Thank you for reaching out to us again through the Revdex.com.I've notified the manager originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I read the fine print and it says there are no refunds but even when the fine print says that, the company has an obligation to fulfill the order which it did not.  No where in the fine print does it say "if you don't receive your product, tough luck. You will not receive a refund even if you don't receive your product".  I have reached out to so many people through GroupOn's website and by even calling them and talking with someone.  I have contacted the vender but they choose to ignore my messages. I deserve to get a refund.
Sincerely,
[redacted]

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for the trouble you’ve had with this...

Groupon. To make this right, we’re issuing you $78 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: This issue appears to have been...

resolved.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Your issue was escalated to our Groupon...

Goods Resolution Team on 4/29/2016. On 5/5/16, [redacted] had reached out to you via email requesting more information about your experience with filing the warranty claim with Samsung. The reference number for that email is [redacted] If you can please respond to that email at your earliest convenience, [redacted] will be able to look into the issue further.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support