Groupon, Inc.

Initial Business Response /* (1000, 6, 2015/09/02) */
Hi [redacted]
I'm very sorry for the trouble you've experienced with your Groupon Goods purchase. This certainly isn't the kind of experience we wish for our customer and I completely understand your frustration.
Unfortunately, we're not...

equipped to offer exchanges or replacements at this time, but we're happy to accept returns.
Again, I'm really sorry about this trouble.
Regards,
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 8, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well they refuse to address selling items not as described. Poor business practices. An I'm sorry is hardly a resolution to not providing an item as described.
Final Business Response /* (4000, 10, 2015/09/08) */
Contact Name and Title:[redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [email protected]
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
Because our deals are only available for a limited time, we do not have excess inventory to provide replacement items.
However, this item was covered by a warranty, which was advertised on the deal page where you originally made your purchase. If an item arrives damaged or defective, pursuing a warranty claim is your best option for a repair or replacement item. If warranty information is ever missing from your package, please let us know and we'll be happy to provide you with it.
If you instead send an item back for a refund, you can expect the normal processing time for a return, typically 2-3 weeks, though it's often sooner than that. It looks like you initially received the item on 8/13, contacted us on 8/14, we replied on 8/15, and a full refund was issued to your original form of payment on 08/25. Unfortunately, we are not able to offer additional compensation for returned items.
Thank you for your understanding, and please let us know if we can assist you with any other purchases.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: We asked for some information, never heard...

from you, can you provide it now, please? If so, please respond to the email I just sent you today. For your reference, the internal ticket # is [redacted]I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears this order was placed under an...

account associated with the name [redacted].For security purposes, we are unable to modify anyone else's account without their direct consent. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: They did not send an email, as they stated, nor refund to this $454 charge that I did not make. This is pure greed by GROUPON, their app and their partners.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any inconvenience. I'm happy...

to help, but I'll need some more details first. If you could you please provide as much of the following information as possible, I can certainly look into this for you.(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find your Groupon and look into this issue. To expedite this process in the future, it's helpful if you include specific purchase details in your initial request.Thanks for your patience! I look forward to helping you further.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]
[redacted]Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Defective ** Tone Infinim HBS-900...

Wireless Bluetooth In-Ear Headset (Refurbished)I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I'm forwarding this complaint to a Getaways Groupon Manager and they will respond to you shortly via email from...

[redacted].Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11113706, and find that this resolution is satisfactory to me.
Sincerely,
Tracie [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: It looks like this has already been taken...

care of, but if you need any additional help, please let me know.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket #[redacted].It was stated in ticket [redacted]" have checked your account and I can see that the promo bucks was provided to you manually for this deal following the full charge during the transaction.Regarding your feedback on our 2hours cancellation policy.To ensure that our customers receive their products as quickly as possible, our warehouse begins processing these orders right away, which is why the cancellation window is only two hours."To reiterate this, we cannot refund this to your credit card without issuing a refund for the entire purchase, which we cannot do unless you send the item back to us. As is standard in a case like this, we can issue a partial refund, but only in the form of internal Groupon Bucks.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: In looking at the deal history, our...

system will put a timestamp on the deal when it is paused and unpaused as well as record the user that performed the action. It appears that you spoke with [redacted] L about this on 7/26 and he followed up with a confirmation email shortly after. I have double checked and can verify that we are seeing the same timestamp and user name recorded when this deal was unpaused.[redacted] also stated that if you have any further questions you may reach out to Merchant Support at [redacted].If you have any additional questions and are unable to get in contact with our Merchant Support department, please reply to me in the follow up email.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint, I’ve provided more specific instructions in my...

direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I am so sorry for the trouble you’ve...

experienced with this Groupon. I double-checked, and this refund has been received by the bank that issued the card ending in [redacted]I've also located the Acquirer Reference Number ([redacted]) for this refund, which is the confirmation number created by the card processor successfully transferred the funds to your bank. Please contact your bank's claims department with this information so that they can retrieve your funds:• Acquirer Reference Number, ARN ([redacted]) • Last Four Digits of Card • Purchase Date • Refund Amount • Refund Date • Issuer of Refund (Groupon, Inc.)I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, 
[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I can see a refund was already processed on...

11/26.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hey [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,[redacted]...

C.ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted][email protected] your complaint:It looks like your issue was resolved...

as requested and your refund has already been processed on 06/23/2017 to your [redacted] ending [redacted]. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve looped in a manager who works on the...

Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support