Groupon, Inc.

Hi [redacted]No problem. I just issued a full refund back to the credit card you used for this purchase instead. Please allow up to 10 business days for this to be reflected on your statement.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I see you have been working with...

our Goods team manager [redacted] who processed a full refund for this order back to the original form of payment on 8/18/16. Additionally he issued $50 in Groupon credit to apologize for the trouble. Despite the order having been refunded, I do also see that it is still scheduled for delivery on 9/2. We certainly do apologize for the delayed shipment here and we view this as a negative outcome for all parties involved, most importantly, yourself. That said, I am pleased to see Ian was able to help eventually arrange a delivery and give you a full refund plus $50 in Groupon credit. While I understand delayed deliveries can be frustrating, with this outcome, we would consider this matter resolved. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I can help you to return the order for a...

full refund.I've sent your prepaid mailing label in a separate email. Just click the download link in that email to access the PDF, and print it like you would any other document.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Thank you for your email and my apologies for any trouble you have experienced. I've just issued a $44.25 refund in Groupon Bucks to your...

account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at [redacted].We hope you find your next Groupon experience to be more enjoyable! Please let me know if there is anything else I can do to help.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It is not our policy to issue a...

refund—after 3 days from purchase, all sales are final. We only issue refunds if the business is unable to provide the services offered in the deal. Of course, if you're having a hard time using your Groupon, we're happy to help out. We're always happy to help facilitate redemption for our customers. With that said, we can offer the option to take advantage of Trade In for some vouchers. Exchange your Groupon, and you can purchase a brand new one.I can confirm that your trade in processed successfully. You should have received an email confirmation shortly after this was started. The Groupon Bucks you’ve received from this Trade In are eligible towards any Local deal on Groupon. Unfortunately, I am not able to issue a refund to your card at this point, because the Groupon Bucks issued were already used.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] Supervisor Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I do not want a credit of $108.00. I want the $108.00 returned to my credit card. This was an error on Groupon's side and they need to do the right thing, at this point I will not do business with them again because of the way they are handling their mistake.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They credited my account for the disputed amount.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: Refund for the OBX Ghost Tours.I’ve provided...

more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I apologize that you were not satisfied with the quality of the service from Your Brake & Alignment Service Center nor the response that you received from us earlier.  I wanted to reach back out to hopefully provide some clarity.  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi Natalie, Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,George...

*Groupon Customer Support Manager

Hello,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

*ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted]...

*ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment, as well as all previous Groupon correspondence prior.  My colleagues Prabu and Carla * have already replied to you on January 12th and February 2nd, respectively.  Per these replies, we stated"Sorry for the trouble. If you dispute the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution."and"The Getaways department works directly with hotels to provide rooms at a discounted rate. Since Groupon does not impose the cancellation policies for these Getaways Booking deals, we are not in a position to cancel after the cancellation window has passed. We can only enforce the policy after this deadline. This specific deals cancellation policy is non refundable directly after purchase. This is the reason we are not able to go against policy as the terms of this deal was set up by the hotel directly."We also gave you instructions for removing any credit card information from both the full site and mobile app, to avoid this situation in the future.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. Please note: we are not able to assist any further with your particular request and we consider this issue resolved. Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket #[redacted]Regarding your complaint: I'm really...

sorry if your purchase wasn't all you hoped it would be. I see that you contacted us on August 24, and we sent you a prepaid label to return this defective item.  A full refund was processed back to your original form of payment on September 9.I’ve provided more details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your patience.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [redacted]@groupon.com.In ticket [redacted], it states:"I am truly sorry to hear about your disappointing experience. We completely apologize for the inconvenience caused with receiving the voucher and also about the refund requested.However as per the system I can see that the order has been refunded to you on 09/11/2017 back to your account and you would have received an email regarding the same. Also $9 credits has been provided for the inconvenience you have faced. Thus kindly check your account to confirm on the refund and the compensation."Regarding your complaint: I absolutely understand the frustration. I can confirm that you were originally refunded a total of $18 back to your original form of payment, as well as provided $9 in Groupon Bucks to your account. I am happy to issue an additional $11 as a courtesy and for the inconvenience.This credit is available immediately, will automatically apply towards future purchases and will expire within 180 days if left unused.we have done our best to assist you and have provided you with the best solution available in this circumstance. We hope to regain your trust in the future.Thank you for your understanding.Regards,[redacted]
ManagerGroupon Customer Support

Dear Heather,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint:  You had issues with haircut deal and...

few other along with that and so I have refunded them and my sincere apologies for the bad experience. We would like all our customers to have great experience with Groupon and rest assured that this is a one-off case.https://groupon.zendesk.com/agent/tickets/41694291I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Alka Manager Groupon Customer Support”

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Unfortunately, we are unable to extend the expiration date on your Groupon Bucks.I’ve also emailed you...

directly from [redacted] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: it does not explain the conflicting language concerning the return policy that is linked to this specific purchase. Groupon continues to fail to do the right thing on their end which would be to refund my purchase when their return policy states that I have 3 days to obtain a refund. I contacted them on numerous occasions and they fail to state why their return policy would be linked to a purchase that is supposedly final sale. Their business practice of charging me when their website was failing is a way of cheating a customer. I have been harmed by their continued failure to remedy this issue.  
Sincerely,
[redacted]