Groupon, Inc.

Hi Fawn,Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. Unfortunately, we're not equipped to offer exchanges or replacements at this time. If received a product that you're not satisfied with we're...

happy to accept returns for a full refund of the amount paid.You can return most products within 14 days of receiving them, but keep in mind that some items are not returnable. Please check the deal's Fine Print for specific details about returns. You can find more information on our standard return or exchange policy at http://gr.pn/GoodsReturns.You can create a return label yourself by heading to your My Groupons page at www.groupon.com/mygroupons from your computer (returns aren't available on the mobile app just yet). Once you find the purchase you want to return, click "View Details" and then "Return Package," found directly above the "Track Purchase" button. If your item is eligible for a return, just follow the on-screen instructions to fill in your details and print a return label. Sorry again for the trouble. If you have any questions or need any help with your return, please let me know.Regards, Lance *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. If you have any additional questions, please reply to me there.I'm...

sorry for any trouble with your recent Getaways purchase. While we understand that you submitted your order by accident, you did so from the final checkout screen where purchases are confirmed. By tapping the button to submit your order you agreed to the purchase.Since this reservation was purchased fewer than the 8 days prior to check-in that this hotel requries to cancel a reservation, your order was non-refundable as soon as it was completed. We did reach out to the hotel to see if an exception could be made, but the hotel did not agree to a refund of your purchase.Unfortunately, we are unable to issue a refund for this reservation.If you'd like to add, edit, or remove credit card information from your Groupon account, log in on our website or mobile app and go to My Account.• On a computer, click Credit Cards and either add a new card or update an existing one.• On the mobile app, tap Profile and then select Payment Method—you can add a new card, tap edit to update an existing card, or swipe to delete a saved card.Thank you for your understanding.Regards,[redacted]Getaways ManagerGroupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Although the response is satisfactory, I still have problems with Groupon's deceptive promotion practices. When you buy a deal, quantity 1, you shouldn't have the promotion halved because Groupon chose to issue several vouchers as part of the deal. This practice should be changed, and based on the quantity of the minimum deal offer.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because a $50 credit is unacceptable and a slap in the face. Again, regardless of what the hotel stated, it was GROUPON'S EMPLOYEE who gave me bad information. Groupon should be held accountable and try to compensate for their mistake. The employee never should have told me that I would receive a refund. $50 is merely 10% of what I spent. The least you can do is offer another vacation that is comparable to the one we paid for and lost due to YOUR employee. Not the hotel. It became YOUR issue when YOU told me wrong information, so for a large company to not take ownership and compensate $500 is ridiculous. I could understand your decision if we did not get bad information from talking to someone that is employed by your company. This is the worst customer service that I have ever received from a company. I have worked as a customer service representative in the past and I know that when the company makes a mistake, you do everything possible to correct it. You all have done the bare minimum to correct your wrongs and it's unfair that I have to lose almost $600 for something that could easily be fixed.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: our deepest apologies for receiving a...

product that wasn't as advertised. We're happy to issue a full refund back to your original form of payment for the purchase, but we would need to receive the item back before issuing the refund. We apologize for any inconvenience returning the product back to us with the prepaid [redacted] return label.As an apology for the inconvenience, we've issued you $5 in Groupon Bucks. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: It looks like we've already issued a refund for the order. I’ve also emailed you directly from...

[redacted]@groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/05/23) */
Contact Name and Title:[redacted]
Contact Email: [email protected]
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
I'm really sorry to hear that your Groupon Goods order was damaged, and I'm happy to help you return your item. Unfortunately, we're unable to provide a replacement, but we will be able to give you a full refund once we receive your return.
I've sent your prepaid mailing label in a separate email. Just click the download link in that email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment.
After your return is received and scanned by the shipping provider, we'll issue a refund to your original method of payment within 2-3 weeks (but this generally happens sooner than that) and send you a confirmation email to let you know it's been processed. Please keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued. You can keep an eye on the progress of your return using the tracking number on the attached shipping label.
We're very sorry for the inconvenience and appreciate your patience.
Thanks,
[redacted]
Manager
Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because: The issue has still not been resolved despite the fact that I have provided the requested information & pictures 3 times. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]In ticket [redacted], it was stated:"Hello [redacted]I’m sorry for the trouble you’re having with this purchase! According to the tracking information the item was left with someone on 8/14/17 by [redacted].This Groupon Stores item is sold by a third-party merchant. In the case of any missing products, you should reach out to the merchant directly. They will open a case with the shipping carrier and attempt to locate your package, which has proven to be successful in many situations.I see that you last contacted the merchant on August 28th at which time they advised they would work with the courier. Since this item is sold by Olight Stores you must work with them regarding the status of the delivery.If you have any additional questions, please let me know.Thank you for your understanding.Regards,[redacted] CManagerGroupon Customer Support"Regarding your rejection: We were recently notified by your financial institution that a dispute had been issued against this purchase you made. We recommend reaching back out to your financial institution directly to discuss a resolution. Once a dispute is filed Groupon will no longer be able to assist with any refund discussion for the order in question.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
I'm very sorry to hear of the issues you had with this service....

That's never the experience we hope our customers have.I see you called our Support Team on 7/25 and a full refund of $36 was issued in Groupon Bucks for this purchase. Unfortunately, we're unable to refund you more than the purchase price. For any additional reimbursement, you'll need to work with the merchant directly. I have their contact info as http://www.bundleindoorservices.com/ or [redacted]I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted] 
I'm very sorry for the continued trouble you've had. I realize how frustrating a situation like this can be. Please know that we appreciate you bringing this issue to our attention—we'll use your feedback to evaluate the kinds of deals we offer and the businesses we work with in...

the future. We're always happy to help facilitate redemption for our customers. We want to do everything in our power to resolve this issue for you, so I'd be happy to reach out to the business on your behalf once more to get this straightened out.With that said, while we're doing every thing we can, I can't guarantee that we'll be able to resolve this in a timely fashion. If you prefer not to wait for a resolution, I understand and can issue a refund in Groupon credit to your account. The credit would be available in your account immediately and would not expire.Please let me know how you'd like to proceed, and thanks so much for your patience. The sooner I hear from you, the better I can assist![redacted]SupervisorGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: While this is a separate issue than what was previously raised through Revdex.com, a refund for the day cruise has been processed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: it's a lack of respect this behavior. It shows they don't care for its customers. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi Callie,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Kelsey...

*ManagerGroupon Customer Support