Groupon, Inc.

Hi [redacted]Due to the abusive content and tone of your recent contact with our employees, we've been forced to delete your account and unsubscribe you from our daily e-mails—effective immediately. We always try to be as understanding as we can with our customers, but we cannot tolerate this type of behaviour, especially toward our employees. Regarding your orders for Aduro BookCase Folio and Wallet for iPhone or Samsung Galaxy, we've already issued you a full refund and removed these Groupons from youraccount. Please allow up to 10 business days for this to be reflected on your statement.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Guarantee Or Warranty IssuesI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In the above ticket, [redacted] stated:"Thanks for your interest in this deal and sorry for any confusion.We indicate the base price point under the title of the deal and next to each room option to help our customers quickly see the price range for the deal. The price will vary based on a number of factors such as day of the week, holidays, amenities, or other variables.To see the price for a specific date, you can select specific dates on. You can see the total after selecting the dates of your stay on the check out page before completing your purchase. Also on the check out page is a confirmation of the nights you are purchasing. Again, I apologize for any confusion! Since this information is included on that check out page, we are unable to issue a refund for the price difference"I must reiterate this information. While I understand that you have felt frustration, we do our best to never confuse our customers, and never change prices deliberately. All prices and fees were directly listed on the deal page at the time of purchase.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Hello,I received this message regarding my complaint against Groupon.  I apologize that I did not respond within 7 days - we have had a family emergency and my Dad was in the hospital.  This complaint should not be closed (ID [redacted]).  Groupon said they were resolving it by giving me Groupon bucks. These bucks did not appear on my account.  In addition, I was not asking for Groupon bucks, I was asking for a refund due to their error and then trying to cover it up.  The charge is being disputed now though the credit card company.  My Dad paid for the tickets with his credit card, though we used my Groupon account.  Neither of our accounts show the credit they had said they were giving us, and so since we had requested a refund and did not get that, we are proceeding with the credit card dispute, unless Groupon agrees to credit the funds back to the card.Please re-open this complaint.  It has not been resolved. Original message from Revdex.com is below.Thank you, [redacted]

Hey [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,[redacted]...

**ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [redacted]@groupon.com.In...

ticket [redacted], it was stated:"It sounds like the restaurant you visited to redeem was only able to honor $25 of the $100. On the page where you made this purchase, we included information as well as a link to explain that the $100 gift card could be redeemed with various restaurants for a total of $100 and that different restaurants may only have gift cards available in certain denominations and minimum spend requirements. You can view this information on the original screen where you made this purchase, http://www.groupon.com/deals/ultimate-date-night-600."Regarding your complaint: I absolutely understand your frustration and apologize for the confusion. Unfortunately, we do not have administrative access to Resteraunt.com's website and are unable to alter the spending limitations they have set on their end. Fortunately, even if you've only spent a portion of your $100 so far, the remaining credit can be used towards other restaurants available on their website.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance.Thank you for your understanding. If you have any further questions, please reply directly to the email I sent via [redacted]@groupon.comRegards,[redacted]ManagerGroupon Customer [redacted]

Hey [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your...

understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: I wasn't able to locate your purchase...

with this email address. Please reply with the details of your purchase and we'll look into this further.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Complaint: [redacted]
I am rejecting this response because: Like I already said in my complaint originally, I have already had to deal with [redacted] for this because Groupon has ignored me. A Groupon representative sent me the same message and I sent him this reply:Hi [redacted],Thank you for your email. Yes I was refunded $69.00USD ($87.61CAD), but at the time of the fraudulent charges $69.00USD was equal to $94.23CAD, so Groupon still shorted me. $6.62CAD.The remaining items I was not refunded for were as follows: $5.00USD = $6.90CAD$9.00USD = $12.42CAD$199.00USD = $271.77CADI believe [redacted] is now going after Groupon for these charges. You may want to speak with [redacted] directly.I am completely dissatisfied with Groupon and how this was all handled. I never kept a credit card number on file in my Groupon account so even IF my account was compromised, no one would have my credit card number. I will never use Groupon again and I know that my friends, family, and coworkers are not impressed by what your company has made me go through, and they will no longer be using Groupon any more either.I reported your company to the Revdex.com because I believe someone from inside your organization stole my credit card number and refused to do anything about it. I had to cancel my card because I suspect that someone from Groupon still has it. Also, when I brought to light these fraudulent charges, your customer service representatives blamed me, which I also feel is completely unacceptable.I will never entertain the idea of using Groupon ever again.Regards,[redacted]
[redacted]
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected]. (Ticket [redacted])Regarding your complaint: I’ve provided more...

specific information in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding.Regards, [redacted] Supervisor Groupon Customer [redacted]

Hi [redacted],I'm so sorry for any difficulty you've experienced with this Groupon Goods purchase. The "Fine Print" section of the deal includes a link to our return policy for Groupon Goods deals. You can also visit http://gr.pn/GoodsReturns for further clarification regarding this. Unfortunately, with...

respect to your situation, we have not received similar complaints and because this request is well pass the 14 day Groupon Goods return policy, we are unable to accept a return at this time and offer a refund.I apologize again for any inconvenience. Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: this is the worst customer service experience I have had.  There has been no attempt by the merchant to resolve the issue at hand.
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. I'm sorry for any confusion this may have caused. Even though this deal is available for purchase in Canada, the deal is correctly set up to charge purchases in U.S. dollars. If you purchase this deal with a Canadian credit card, your bank may require exchange rates and/or conversion fees.The original value and discount are all listed according to USD because we'll always indicate if a deal is charging in Canadian dollars by including the letter "C" before the dollar sign in the price. If that letter "C" doesn't appear before the price, that means the deal is processing in U.S. dollars.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Regards, [redacted]ManagerGroupon Customer Support

I. Have purchased tickets that apparently were not even available they took my money and now are not wanting to allow my bank to process the money back into my account. False advertising and horrible customer service. I had them on the phone with my bank and they even told my bank they cant release...

the funds. They took the. Money knowing they didnt have the product.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve looped in a manager who works on the...

Groupon Live Team and they’ll be in touch shortly.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint:  I have notified a Groupon stores...

specialist who is reviewing your request.Please stay tuned for an update via email.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:UNRESOLVED!...This is the exact generic, to the letter, except for the name, response I received the first time I was contacted. How many managers need to be "looped in"?  It's all nonsense, they're doing nothing.
Sincerely,
[redacted]

H[redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, [redacted]Manager

Complaint: [redacted]
I am rejecting this response because:I no longer want the Groupon. I want a refund! I am no longer interested seeing as how it takes months for a resolution on Groupon's end. A customer should not have been neglected. This clearly shows my business is not valued. The time for you to help me redeem the deal passed a long time ago. Your team clearly did not care enough to help my friends and I when we were unable to claim the deal in the beginning. My friends already received their refunds. I no longer have use for this deal. This issue should have been resolved months ago. I want a refund. Also like I told your customer service team several times both via chat and phone calls if you email me be sure to email I[redacted]@gmail.com. 
Sincerely,
[redacted]