Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint about your purchase of a 12-Month Xbox...

Live Gold Membership.I will be more than happy to issue a one-time exception and full refund to the original form of payment with the return of the membership card. In addition, you do have $10 in expiring Groupon Bucks that were issued to the account that will remain for you to use towards a future purchase. The Groupon Bucks are set to expire on your account 07/15/2018.Please understand, the Groupon you have purchased is final sale, so we will be unable to issue a refund, once the purchase is complete on any similar items in the future. As this refund, with the return, is a one-time exception refund. This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself.Also, if your order arrives damaged or defective, you may be able to return it within 14 days of delivery. Unfortunately, the reason for the denial, above and beyond the fact that it was final sale was due to the purchase having been made 09/17/2017. We were not contacted until 01/07/2018, which originally placed us in a position of being unable to guarantee our product outside of that window and assist with a refund for the purchase being defective. You can visit https://www.groupon.com/faq#faqs:content-104 to read more about our return policy.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the confusion with the...

[redacted] eGift Card [redacted] advertisement. We send special promotions to selected subscribers periodically, so please be aware that this particular offer has specific purchasing guidelines. This deal is only valid for accounts associated with the email address where the deal was sent. If you have more than one Groupon account, you'll have to make sure you're signed in with the email address at which you received this deal in order to get the discount.  If you're logged in with another email account the discount will not apply. To learn more about our this type of offer, check out our [FAQ on invitation-only deals](https://www.groupon.com/faq#faqs:content-551).We appreciate your feedback in regards to this advertisement. For the trouble and inconvenience, I've just issued $10 in Groupon Bucks to your account. This credit is available for you to use immediately and will expire in 180 days. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided this information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

underst[redacted]ng.Regards,[redacted] WManager Groupon Customer Support

Hello Angela,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint:  Unfortunately, we're not equipped to...

offer exchanges or replacements at this time, so I've issued you a full refund and removed this Groupon from your accountI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Radhakrishnan *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted].Regarding your complaint: I'm really sorry for the...

frustrating experience you had. I see based on one of your previous contacts, this issue has been resolved. A partial refund of $166 was processed back to your original form of payment on November 22 for the services you did not receive.As I mentioned, I've also sent a direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Sorry for any inconvenience. I'm happy...

to help, but I'll need some more details first. If you could you please provide as much of the following information as possible, I can certainly look into this for you.Once I have the information I requested through the direct email I sent , I'll be able to find your Groupon and look into this issue. To expedite this process in the future, it's helpful if you include specific purchase details in your initial request.Thanks for your patience! I look forward to helping you further.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because it does not address the concerns that I've listed. I keep getting the same canned response to my concerns that I've listed.  Clearly Groupon can see that the vouchers on their site were never opened.  They have a way to validate this as a disclaimer appears asking if you're sure and alerting the customer that once vouchers are used, etc.  I did not purchase tickets to the event I received vouchers for.   No one has addressed why I would receive tickets for an event that I didn't click on nor purchase.  I've shared concerns about a glitch on their end and there is no technical proof provided that they've researched this issue.  I understand purchases are nonrefundable. . However, I didn't purchase the vouchers that the website generated.  I am asking Groupon to refund the purchase price considering the experience that I've shared over and over and over again. That would be the right action to take for a customer that received an item that they didn't purchase.  I am looking for Groupon to provide a response and also to refund the money they now have and the purchase that I clicked on that provided me other tickets to the same venue, but for a different act.  Please no more responses about this purchase being nonrefundable  and gifting this purchase to someone else. ( the event is past due)  What an insult. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you. If...

you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:
They never refunded any of my money. Just gave me the run around. they said the would refund my money once the deal was closed but never did. I had to go to my bank and dispute the charges to my account to get my money back, and that action is still pending.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  By two separate Groupon actions, I have received assurance from a Customer Service manager that the product IS NO LONGER available for sale on Groupon, and I have received the referenced Groupon Bucks credit.  I have verified in that I can no longer find the product in my own independent search of Groupon Goods.Thank You.
Sincerely,
[redacted]

Initial Business Response /* (1000, 7, 2015/07/14) */
Hi There,
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
Since this Groupon Goods item is sold by a 3rd party merchant who takes care of...

ensuring quality of the item you've purchased as well as assist you with a return/refund, it is best to reach out to the merchant directly for further assistance.
If you are unable to reach them, we'll be happy to reach out to the merchant on your behalf, but we need more information before we can proceed further:
Please navigate back to your item's order page, click on the Tickets tab, and note the ticket number
Then, send us that ticket number and the best phone number to contact you with
How to navigate to your item's order page:
Log into your email account and pull up the "Thank you for your purchase" email-make sure you're looking at the email account tied to your Groupon account
Click "View Order Details"--this takes you to the item's order page
Once we have this information, we can reach out on your behalf.
Regards,
[redacted].
Manager
Groupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I checked your account, and it looks like the Groupon Bucks were deposited on 8/2/2017 and 8/3/2017 and then used multiple purchases between 8/10/2017 and 8/11/2017. Groupon Bucks are automatically applied to purchases, so it's possible you used the credit without realizing it.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Regarding your issue with the [redacted]...

vouchers, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11008105, and find that this resolution is satisfactory to me.
Sincerely,
Molly [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I want to apologize again for the...

trouble with your Groupon Goods purchase. We do our best to ensure you're totally satisfied with your product, and I'm sorry we've let you down in this case.I've just canceled your orders and issued a refund of $66.87 in Groupon Bucks to your account for your three items. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”

Complaint: [redacted]
I am rejecting this response because: You guys refunded me in the form of credits onto the website which I did not want. I've explained over and over that I want it back on my [redacted] debit card. You've since forced me to use the credit at checkout on any other purchases. I do not like how you responded directly to my email instead of through the better business burue. As though you want to save face and not have your responses displayed publicly. I've already tried handling the matter personally with Groupon and it failed. Therefore is why I came to the Revdex.com. Please just refund me my original payment back to my [redacted] card. I never wanted credits that can only be used on your website. You guys should be doing the right thing and not be avoiding the situation. Please respond publicly this time and not in my email. I just simply want to be refunded to my [redacted] debit card.
Sincerely,
 [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]I’ve provided more specific instructions in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hi [redacted]I'm sorry for the continued frustration, but since you have already disputed the charge with your financial institution and received a refund. Instead of resolving the issue with us, you should work with them directly to discuss any further resolution.Please let me know if you need assistance with anything else.Thank you,[redacted]ManagerGroupon Customer Support"Regarding your rejection: I'm sorry for the continued frustration, but you had already disputed the charge with your financial institution prior to the Getaway stay.We were notified by your financial institution that a dispute had been issued against a purchase you made. We recommend reaching back out to your financial institution directly to discuss a resolution.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support