Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [redacted]@groupon.com.In ticket [redacted], it was stated:"I have checked your account and you have one ordered for of Shoe Holder. The deal itself is for one piece of shoe holder and not for a pack of six. Here is a link to the deal purchase for you to review https://www.groupon.com/deals/gs-unique-shoe-space-savers-ideal-for-home-storage for more information. You can also login to your account on your My Groupon page to check these details as well."Regarding your complaint: I absolutely understand the frustration in this circumstance and apologize again for the confusion. As per the original deal page referenced by [redacted], the photo of the product only shows a quantity of one. Furthermore, the deal details include the description "Package includes: 1pcs shoe holder". Unfortunately, as this was outlined prior to your purchase and this item being listed as Final Sale, we are unable to assist with a return of your product.While I understand that you are not satisfied with the previous replies you've received, we have done our best to advise you in this situation. I am terribly sorry for the inconvenience and thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted]Regarding your complaint: I'm really...

sorry for the frustrating experience you had. I can see that the merchant issued a full refund of $15.94 to your original form of payment on September 21. I sincerely apologize this was not properly communicated at the time it occurred. I’ve provided more details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears we have refunded you for your...

Hood Technologies voucher on 6/16/17 to your Groupon account.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hi [redacted]Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal
Groupon correspondence.I responded to you a moment ago via email from [redacted].It looks like this has already been taken care of; I see that you were...

able to exchange your voucher for Groupon Bucks, on 05/08/2017, through our Trade In Program. If you need any additional help, please let me know.Regards,[redacted] Manager Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hey Darin,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew...

*.ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

LGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Returned itemUnfortunately, we need to receive the item in our return center before processing a refund.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We refunded this purchase in your...

account on October 10th. It can take up to 10 business days to see this refund. Also, this purchase was made using a promotional code so the refund was $8 dollarsI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Refund for Four Hours of Cleaning Services...

from [redacted] I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Your financial institution has...

notified us that a dispute was filed regarding this purchase. Please follow up with them directly to work toward a resolution.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11001496, and find that this resolution is satisfactory to me.
Sincerely,
Glenn [redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

*ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears that you previously reached out...

to our Customer [redacted] department regarding your merchant account. For issues with your account, please reach out to our Merchant [redacted] department to talk to a merchant specialist, 8 a.m.–6 p.m. (CT) Mon–Fri at [redacted]I’ve also directly emailed you from our email system. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11124014, and find that this resolution is satisfactory to me. I have forwarded Mr. [redacted] email to the other two purchasers who were part of this group purchase as he has promised to issue a refund to them once they directly reach out to him. He can't do it based on my email because of security concerns and I'm satisfied with the response.I sincerely appreciate the help from the valued Revdex.com team to get this resolved so quickly.
Sincerely,
[redacted]

[redacted]
I am rejecting this response because: I believe this was false advertising,  I paid $100.00 for 2 [redacted] which I had to pay an additional $50.00 to have the 1st [redacted].  Also, the chemical that they used mused have been old because it did not work. So I had to pay an additional $50.00 for something that did not work .  If I am credit $50.00 I am still out $50.00 for a treatment that was not up to par.  I had asked a simple question about the adverting asking if Groupon was aware the vender was charge an extra $50.00 and no one responded.  I went on yelp and another site and found many complaints concerning this business and charging more money.  My case was not isolated and unsure what Groupon plans to do to correct the issue.  I would like to be refunded for the $50.00 I believe it is fair.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because Groupon is selling a product that it is not willing to support. If the restaurant does not honor their voucher, they will only give you a credit for the amount you paid - in my case $16.50. I went to that restaurant because of the voucher and I spent $35 that I had not intended to.  They want no responsibility for the product they sell. They should be up-to-date on what is happening at the restaurants they promote.
Sincerely,
Bob Gendron

Complaint: [redacted]
I am rejecting this response because:First, I notice that you requested that I respond directly to you instead of via the Revdex.com. I will not do that because all of my previous communication has just been passed from person to person, with each person telling me the same thing. I also see that you did not give me any solution, only a message to check my email. In the email you only stated what Groupon has previously stated, that you will not issue a refund. You did also mention that if the business owner had contacted Groupon, (which you know she did), that she contacted the wrong department. I don't know how you can possibly think that is my responsibility. I sent you a copy of the email she sent Groupon stating that the business was closed and she asked Groupon to give me a refund. If she didn't contact the correct department then Groupon should contact her.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I've checked your order and see that we've...

already sent you the prepaid return label for your order. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm sorry to hear that your item did...

not ship in 2 days. It looks like this issue was resolved by our customer support team. You've been refunded for the item in Groupon credit. This credit is currently available in your account, and will automatically apply to your next purchase on our site.I’ve provided more specific instructions in my direct email to you (ticket #[redacted]). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support