Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello Susan,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Your refund processed successfully on 1/29....

It should appear on your statement as a refund from Groupon, Inc.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,George *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about your purchase for One-Year [redacted]...

[redacted] Savings Membership with $5 Gift Card Plus Instant Savings.I apologize for any redemption confusion. I am showing that we emailed detailed instructions on how to redeem your purchase that was made 06/14/2017 and is good for the full promotional value through 09/30/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, Eric...

*ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Typically, we are only able to issue...

a refund or any type of Groupon Bucks credit within the first 3 days of purchase, unless the Fine Print states otherwise or the business has closed. Once we are outside that time frame, the vouchers are considered final sale. Once a voucher is expired, businesses will accept your expired Groupons for the price you paid in accordance with our terms of service.However, since you were promised a refund from a previous ticket, we will go ahead and honor that refund back to your original form of payment. Please allow up to 10 business days for that to post to your statement.While we are happy to make this exception for you today, please be aware that we may not be able to honor exceptions of this nature moving forward.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

Hi [redacted],I responded to you in the Revdex.com portal earlier today.I'm sorry to hear that you are not satisfied with our refund policy. I'm happy to look into this issue but I wasn't able to find your purchases using this email address. Could you have used an account associated with another email...

address to make the purchases?I'll just need a little more information. Could you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I have notified a Groupon Stores...

specialist who is reviewing your request. Please stay tuned for an update via email.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket #[redacted].In ticket [redacted], it was stated:"I'm sorry again for the trouble, and we appreciate your feedback. In circumstances like this, we typically need to reach out to the business before issuing a refund. We want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.However, since you are such an amazing customer, I am able to offer a one time exception in this case.A refund of $31 in Groupon Bucks will be issued to your account shortly. You will get an email confirmation of your refund within 24 hours. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.While we are happy to make this exception for you today, please know that we will not be able to do so again in the future"Regarding your rejection: As the merchant did not deny the service, and the voucher was redeemed, we cannot offer any further assistance past the already-issued refund to Groupon Bucks. This is the kind of service that is very subjective to the customer to determine value. We do our best to make sure we feature reputable merchants, but if the merchant was able to perform the service, they have honored their contract.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I have checked your order details. The...

fine print has included "Valid operating dates are from September 2 through October 29." Given that this is Final Sale we will be unable to issue a credit or refund for this purchase.However we can help in using the voucher. Please confirm if this is ok with you so that we can escalate the same to our glive team and help you in using the voucher. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from s[redacted]Regarding your complaint: We need few more information from you to...

resolve the issue.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Should the refund not be received within 10 business days. I will reach out to [redacted] the manager from the previous email.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.Groupon needs to do a better job sourcing quality vendors. The same "Doctor" I originally purchased services from has three different postings on Groupon all under different names. The address is all the same and that is very misleading. I'm very thankful of the Revdex.com's help with this. 
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: It looks like this issue has already been taken care of and we've already issued a full refund for the...

order.I’ve also emailed you directly from [redacted]@groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Hi [redacted]Thanks for reaching out to us through Revdex.com. I have reviewed your correspondence with our representative, and I apologize for any confusion.I am very sorry that there was delay in providing a resolution for your issue. l would like to confirm that I have gone ahead and issued...

$30 as refund for your vouchers to your original form of payment.   I would like to apologize for the bad experience your faced while purchasing and redeeming this deal.  Due to technical issues, our customers had issue during purchase, and we are taking steps to ensure this doe not happen again. Our intentions are always to give our customers the best and simplest experience. I sincerely take this opportunity to apologize that we are not able to help in this deal.Please allow up to 10 business days for this refund to fully reflect on your statement.  Thank you for your understanding.  If you have any further questions, please let me know. Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: I’ve looped in a manager who works on the Merchant support team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Merchant Support Manager will be using to further discuss your issue.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific...

information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]. Supervisor Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because: It was a problem with your server and not with me. You only sent me one confirmation email so I couldn't know to cancel one of them. That is fraudulent. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]