Groupon, Inc.

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We have received notice from you financial
institution that you have filed a dispute for the purchase for *** HairAt this point, we have to allow this process to run its coursePlease reach out to your financial institution for any additional questions.I’ve provided more information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***I responded to you a moment ago via email from ***@groupon.com.In ticket ***, it was stated:"I have notified a Merchant Support specialist who is reviewing your request.Please stay tuned for an update via email."Regarding your complaint: I apologize for the frustration and lack of responseI can confirm that our Merchant Support / Groupon Stores Teams were looped into your request and are still working to provide a resolution as soon as possibleI want to assure you that they will be following up with you via email so please be on the look out for their reply.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: Delivery IssuesI’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Poor quality of the productI’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I’m sorry you’re having trouble using your GrouponI've reviewed your order, and I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Hello Jon,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint concerning your customer experience with us via
our chat services on 1/28/16.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Brendan *ManagerGroupon Customer Support

Complaint:
I am rejecting this response because:
Sincerely,
Nermeen Kamal

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: We need to reconfirm that you've followed the redemption instruction listed on the voucher. I’ve also
emailed you directly from ***@groupon.com via Ticket #*** please reply to me there if you have any further questions.Thank you for your understanding.Regards,***ManagerGroupon Customer ***

Hi Samantha,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Megan
*ManagerGroupon Customer Support

Revdex.com:Dear ***Thank you for your detailed explanation and even though I think that your customer service reps were horrible, an explanation of why the missing part could not be replaced has somewhat eased my frustrationI would like to suggest the Groupon find a way to make sure that what they are advertising for sale is what they actually have to sellOtherwise its advertisement As I have said, I would like to keep my purchase so I am looking forward to my $credit added to my accountThanks for your time, I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
***

Hello ***,My name is *** and I am a manager with Groupon Customer Support. I was unable to find the deal that ran for the previous business that you purchased based on the information givenWith this information, we may be able to better assistRegardless, I have reached out to *** directly in regards to this situation in order to have him follow up as he will be best able to assist regarding your previous conversations regarding payments. Please let us know if you do not hear back from him by contacting our Merchant Support department at *** They are available Monday through Friday from AM to PM, CST

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: On December 12, a previous CS rep
approved the return of your Groupon Good and sent you a return labelA full refund has already been processed to your original form of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I have been recieving these same type emails since I first reached out to Groupon in septthis not a resolution
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I checked your account and see
that we've processed a full refund in the form of Groupon Bucks on 12/16/You should have received an email confirmation shortly after this refund was issued. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Product IssuesAfter reviewing your
account I am able to confirm that a full refund has been issued to your original form of payment for this orderIf you have any additional questions, please reply to me via Ticket ***.Thank you for your understanding.Regards,*** *** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.In ticket ***, it was stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint for a fraudulent charge: I'm very sorry for any frustration this issue has caused, but we're unable to find the charge in question.As mentioned in our previous Groupon correspondences, we cannot locate the charge you reference with the information provided to usI'd like to reiterate the request that you to provide a screenshot of your credit card statement so that we can look into itOn the other hand, you can also contact your bank for further details on this charge.If you have any additional questions, please let me know.Thank you for your understanding.Regards,*** *.ManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, *** stated:"I'm really sorry, but I'm not able to find the charge you are referringAs requested earlier, if you could kindly send us a screenshot of your bank statement reflecting the charge, we can definitely look into the same from our end.Once that screenshot has been shared from your side, we'll be happy to look into this further."Regarding your rejection: While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you with the information providedI understand we have not been able to locate the charge which is why additional information has been request I am happy to look into this further if we receive a screen shot of the charge in questionHowever, without that screenshot we are unable to investigate this matter any further on our endAnother route you can proceed with would be to work with your bank regarding the transaction.Again, I'm sorry we were unable to provide you with the outcome in this matterIf you have any other questions, please reply to me, and I'll be happy to answer themHowever, at this point, this request is considered resolved.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** This is not a true statement! I was punished by the company due to the fact I called early about no getting my discount! I stated I did not have enough money in my account but later that day my husband put more money in the account!I was give three different reason why I could not get the Groupon It was only days later after I sent a copy of my complaint that was going to the CEO and Revdex.com the matter was resolved I hope that this company do not play any more games with me about my orders. Honesty should be a part of their business ethics

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I am very sorry for the inconvenience with your orderUnfortunately we are unable to provide replacements or exchanges for our Goods items because we work with third party merchants with limited inventoryAs stated previously though, we can absolutely assist with a return to ensure you are refunded for this incorrect orderTo help make up for the trouble, I have issued $in Groupon Bucks which will automatically apply towards your next purchase.I’ve provided more specific instructions in my direct email to you (Ref*)If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support