Groupon, Inc.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]Groupons handling of the situation escalated the problem their customer service along with their responses were horrendous.The date stated when the tickets were ordered was different then the actual game date. I made 12 calls before the event  trying to get the tickets which were never supplied .I took a day off work for the new date of the tickets and still no tickets. I lost a days pay hours of my time on the phone and endured a tremendous amount of aggravation from their blantant lack of concern and incompetence. It states on their vendors website in the event tickets are not delivered there is a 150% refund policy. Groupon needs to step up and do the right thing!

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com, Ticket [redacted]. Please reply to that email directly if you have...

any other questions or concerns.I sincerely apologize for any inconvenience caused from this particular order. Unfortunately, because our GrouponLive deals are ticket purchases, we're not able to offer refunds after the day you buy them. Once the redemption period has passed, the ticket has no value.We always do our best to explain this clearly in the Fine Print on the page where you buy the deal and on your Groupon voucher itself. I'm sorry if anything about this was confusing.Again, my apologies that I'm not able to help with your request. Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm very sorry for the trouble. I have...

reviewed your most recent comment and all internal Groupon correspondence. For the safety and security of Groupon, we often review accounts for potential risks. Upon reviewing your account, as well as the disputes you have initiated with your financial institution against our company, we have made the decision to deactivate your account. This decision cannot be appealed.Since you have already submitted dispute for your orders and received refund through [redacted], we are unable to issue refund for your vouchers nor we are unable to provide the vouchers. If you have additional questions about our Terms of Use, you can read them by going to www.groupon.com/terms. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I apologize for the frustration. I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].I’ve provided more specific instructions in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I’ve also emailed you directly from [redacted] via Ticket [redacted] please reply to me there if you have any further...

questionsRegarding your complaint:  I see that [redacted] has explained the reason for not issuing a refund to your credit card. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]We are sorry for any trouble. We can confirm that the amount charged for your purchases of [redacted] (November 24-26, December 1-3, 8-10, 15-17, 19-23, 26-30) - [redacted] Admission" was the price listed at the time of purchase, $26.75, each. We apologize for any confusion.For...

any inconvenience this may have caused, I have gone ahead and issued $15.00 in Groupon Bucks to your account to make up for the difference. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.If you need help with anything else, please let me know.Thanks,[redacted]SupervisorGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Yes I'll finally accept a refund and not a credit and they were not correct about my sending to the wrong I.D.  
I need to note that I have not yet received the refund so do not write this off yet. I will contact you and pay my respects and thanks ( to the Revdex.com ) when I finally get it. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: Groupon Live Events are refundable only on...

the day of purchase.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.[redacted]
[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket #[redacted]Regarding your complaint: I'm...

really sorry for the frustrating experience you had. I see based on one of your previous contacts, this issue has been resolved. A full refund was processed back to your original form of payment on January 17. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.As I mentioned, I've also sent a direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

I should get the full refund of my money when the offered service is not available to use. Groupon should not sell the services which are not available to use. Please provide me the full refund.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thanks for your email, and I apologize for...

any trouble. It looks like this has already been taken care of and we have already issued a full refund to your payment card for this purchase. Unfortunately, we are unable to issue any further compensation for this order.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your refund request for order #[redacted];I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I'm sorry to hear about your...

disappointing experience!I double checked and would like to confirm that the return label was provided to you on 10/9/2016. You can keep an eye on the progress of your return by signing into your account at www.groupon.com/mygroupons. Just click "View Details" and then "View Return Status."Please allow 2-3 weeks (or sooner) for your return to be received and refunded. Within 3 business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processed. Keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm very sorry for the trouble...

you've experienced trying to redeem this Groupon, and I can absolutely understand your frustration. Because you had such a poor experience, I've just canceled this order and issued $14 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I am much more interested in what has actually been done rather than discussing what you intend to do.  Your solicitors literally called me when I was in ICU recovering from surgery. This, after I have asked numerous times to be left alone. Not to mention that I am on the national do not call list. 
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I am sorry to know that you did not...

receive the expected cash back of 9% from shopathome.com. However, since the offer is from 3rd party merchant we do not have the option to provide you the cash back.In this case, I can go ahead and issue $18 in Groupon bucks to your Groupon account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I've asked several times for a credit to be processed back to my credit card.  I've stated several times that I did not want to be pressured to use $189 towards "goods" that I don't need, just so I did not lose my money all together.  This has been going on for months with promises of a phone call back by customer service, only to receive none.  For Groupon to act like they did the right thing by issuing "groupon bucks" to use towards their goods rather than issue a credit back to my credit card is completely frustrating and very disappointing. 
Sincerely,
[redacted]