Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.On your account there is an attempt of purchase for [redacted] Instant Oil Change. I see that we attempted to run the charge for this purchase, but the credit card on file was declined. You should have received notices via email after each attempt.In reference to that same card we were able to locate a charge in [redacted] account on 12/28/2017 for an placed order.For security purposes, we are unable to modify anyone else's account without their direct consent. Please have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/support. The sooner we hear from them, the better we can assist.If this is not someone you know, we suggest contacting the financial institution that issued this card to discuss this matter further. They will be able to assist you in disputing the charges, and, if necessary, canceling the card so that it cannot be used again.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I see that in your recent conversation...

with us you have requested for a full refund. I have issued the same and provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi Bob,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent complaint, your previous post, and all internal Groupon correspondence.I see that we have already issued you refund of $16.50 which you paid for this Groupon order. Unfortunately, we...

won't be able to issue you additional credit above the amount that you paid for this Groupon. I am sorry for any inconvenience caused.Thank you for your understanding.Regards,[redacted]Manager Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because:the order does not appear in my groupons. Therefore I cannot contact the merchant. Fabfindz
Sincerely,
Sharon [redacted]

Hi [redacted]On 10/30/17 you placed two orders for a reservation at [redacted]. The first order was placed at 8:14 PM CST. This order was held for review by our website's security features. After placing your order, a message was displayed that your order was processing and there would be no...

need to do anything else. The second order was placed at 10:29 PM CST. This order was also held for review by our website's security features.On the following day, 10/31/17, both of the orders you placed were reviewed and accepted. Because you placed two separate orders, you were not charged twice for your purchase. You were charged once for each purchase you made. It looks like you successfully canceled both these orders from your Groupon account, and a refund for each was issued to your original form of payment.I hope this helps clear things up! Please let us know if we can assist you with anything else.

Complaint: [redacted]
I am rejecting this response because:  In this case, I have made every effort to make these sheets work - washing many, many times and then using to see if they are better.  This all takes time - certainly more than 14 days.  In fact, considering that I do have a life beyond washing and changing my sheets, it easily took a couple of months.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, As previously stated to you on multiple occasions, this GLive Groupon is only refundable on the day of purchase, so we cannot honor your request. This decision is final, and has been relayed to you multiple times via email, chat, and over the phone. I'm very sorry for any inconvenience this has caused.If you'd like the reference numbers for the conversations where this information was made clear by supervisors, they are tickets: [redacted]Your most recent contact was handled by our manager [redacted] see ticket: [redacted]We've been alerted that you have filed a dispute with your financial institution regarding this purchase. You have every right to do so. However, once a dispute is filed, we are prohibited from refunding or altering that order in any way.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance.Because of this dispute, there is truly nothing further we can do to assist you with this request and we consider this matter resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the troubling incident...

your child experienced while redeeming your Groupon with Northwest Gymnastic Academy.We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered. Unfortunately, this Groupon is non-refundable. Please be aware that due to our return policy for Local deals, we can only offer refunds for unredeemed vouchers within three days of purchase.However, your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.For the inconvenience you have been issued $25.00 in Groupon Bucks. The credit is active now and wont expire until 3/25/18 ($10.00) and 3/31/18 ($15.00).Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hi Michael,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm sorry for the trouble you've run into with this. Because of the specific nature of these purchases, being 3rd party Groupon Stores purchases, I'm unable to assist you with this.However, I've passed the issue along to a Groupon Stores Specialist to take a look, and they will follow up with you with more information.In the meantime, please feel free to let us know if you have any questions.Regards, Lance *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket #[redacted].Regarding your rejection: While it is true that we typically cannot refund a purchase of this nature past our refund window and past the voucher's expiration, I completely understand your frustration. I've issued a full refund to your original form of payment. Please allow up to 10 business days for this refund to fully post to your statement.Again, I apologize for any inconvenience caused by this situation.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I apologize for any confusion or difficulty...

you've had with the deal invites for [redacted] and [redacted].  Hopefully I can provide some clarity.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/08/28) */
Hi [redacted]
I'm really sorry for the trouble and I appreciate your understanding. I've just issued a $85 refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it...

has processed.
Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
Thanks so much for using Groupon and please let me know if I can do anything else for you.
Regards,
Groupon Customer Support

(The consumer indicated he/she DID NOT accept the response from the business.)
I am asking my GC why I need to provide account information?? Anyway, I have send the email from [redacted] to you maybe weeks ago, but NO ANY RESPONSE from you.

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

**ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]In ticket #[redacted] it was stated:"Hi [redacted]My name is [redacted] M and I am a manager here at Groupon. I am reaching out to you regarding a recent complaint you filed with the Revdex.com.Sorry for any trouble with this deal.On the original screen where you made this purchase, http://www.groupon.com/deals/r-p-enterprises-jiffy-lube-wichita, we included a map and list of locations.I'm sorry to hear that you're not interested in visiting this location. However, since this information was included on the deal page at the time of your purchase, I am not able to issue a refund past 3 days from the purchase date. If you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise).Another option you have is to Trade In you voucher for another deal! Here's how:Head to My Groupons on the mobile app or website. Don't have the mobile app? Download it here.Select your dealSelect Trade In NowFollow the instructions to Trade In your voucher for a new dealTake your time finding the right deal!You can start or restart the Trade In process up until 14 days after this voucher expires. If the deal you find is less than the amount you originally paid, we'll leave the difference in Groupon Bucks to apply to a future purchase.Please let me know if you have any other questions or if there is anything else I can do to help.Regards,[redacted] MManagerGroupon Customer Support"Regarding your rejection: Here at Groupon, we do our best to make the terms and conditions of every deal available to our customers at the time of purchase. We put any pertinent information in the Fine Print section, but we also include other resources. For instance, we always include a link to the merchant's website so you have the option of investigating them before you make the purchase. This way, if there is anything about the merchant's services that won't work with your needs, you will know this before you purchase the deal.Unfortunately, since we are outside our 3-day return window for local deals, I'm not able to issue a refund in this case.You can still Trade In you voucher for another deal. I checked our site and found another oil change Groupon within the area you mentioned in Augusta, GA. Here is the link for your convenience: https://www.groupon.com/deals/steve-s-auto-serviceWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases, however I am not able to assist any further with your particular refund request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I just received a notice that I purchased it not a refund!!! and item is on it's way.  I better not have been charged again and I no longer want it from you whereas I bought it from company you were getting from.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:where is confirmation that my all of my personal information was also deleted from your system?
Sincerely,
[redacted]

Complaint: [redacted]
 
I am rejecting this response because:I truly appreciate Groupon's offer of $318.  There are a few things that are of concern: 1) My son, [redacted] is out of the country, and is not expected back anytime soon/may be passed 180 days 2) Depositing it into [redacted]'s account will make it inaccessible to [redacted] and to  I, the recipient of the gift/groupon.  3)[redacted] does not have access to email, Groupon, wifi while out of the country.  Before [redacted] left, he emailed Groupon stating I would have access/authority, ect to the groupon.  Something Groupon had requested [redacted] to do.  [redacted], No, I still want to use it, it is just that my mother, [redacted], is who the groupon is for. It is a gift for her. Groupon, however, will not give her access to talk to you or the hot air balloon company because the groupon is in my name. Please grant access for [redacted], at [redacted]@msn.com, to my account. I grant access to her. Thank you, [redacted]   Is it possible to deposit the Groupon bucks into my/Theresa Marion's  Groupon account?  
Sincerely,
Theresa Marion