Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I'm so sorry for the trouble with this merchant and also all of the back...

and forth with our support team. I've checked your account and see that a partial refund has already been issued to your account as Groupon Bucks for the unused portion of this voucher.I’ve provided more specific details in my direct email to you. If you have any additional questions, please reply to me there via ticket [redacted]Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]I just sent you an email from our internal support systems. Please review that email, and if you have any additional concerns, please let me know by replying directly to that email.Thank you,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about 2 Groupon purchases for...

16-class pass, uniform, test & graduation belt3I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: it does appear we sent an email to you after the first purchase (order [redacted]) initially failed...

advising we would try and recharge the credit card within the next 48 hours. I do apologize for the inconvenience with the now duplicate purchases. We know you're a great customer with us, and ask that you refuse the shipment on one of the two purchases scheduled to deliver tomorrow.Please reply back to the email I sent your directly as soon as you've refused the duplicate shipment and we'll get a refund processed to your original form of payment as soon as it's confirmed. If you have any additional questions in the meantime, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: This order was refunded to Groupon...

Bucks on 11/19/2017. The Bucks were used on 11/19/2017.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I reviewing your account and I see...

that our Service Enhancement Team was able to issue you a full refund in Groupon Bucks for your deal from Midnight Productions due to the merchant closing prior to the stated expiration date of your Groupon.  This was completed on 11/18/2016 via support ticket # [redacted]I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint for The Trusted Tire and Service for...

the One Synthetic Blend Oil Change. A refund was issued on 4/25 back to your Paypal account.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm so sorry for the difficulty you...

experienced with this deal. We are reaching out to the merchant to find out what happened and make sure that you will be able to use your Groupon on a Sunday. Additionally, I have issued some Groupon Bucks for your inconvenience.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I responded to you a moment ago via email from [redacted]@groupon.com.I'm very sorry for all of the back and forth regarding the credit balance of your Groupon account and the refund status of your voucher for the...

chocolate making class. Unfortunately, I wasn't able to locate a Groupon account under the email address you have provided in your Revdex.com claim.I’ve requested specific information in my direct email to you to be able to locate your purchases.  Please reply to me there via ticket #[redacted] and I'd be happy to look into this further.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We have issued a full refund to your...

original form of payment. Please allow up to 10 business days for this credit to appear on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi Angie,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, Deborah *ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I have no way of getting in touch with them. I have the original email they sent me, confirming my purchase.  When I try to access the the mail, I am not able to. I have the receipt from the post office and I'm pretty sure the post office have camera,  and if the cameras are in working order it will clearly show me sending back the package. The estimated date was January 25, 2016. I have no reason to lie, I did send the package to the Missouri address that was given to me in  the email. I have call groupon countless of time and they refuse to help me at all. I think that groupon knows that they did get the package but trying to make excuses for this company. When I made the purchase ,I clearly order a small, the company took it upon themselves  to send me whatever size they felt like sending me and on top of that I had to pay to ship the item back to them. Tell me how is this fair. At this point I don't want the item I just need my money back. You expect to take my money and I have nothing in return. How is that fair? You tell me!
Sincerely,
[redacted]

Hi [redacted] My colleague [redacted] has already reached out several times through the email from [redacted]@groupon.com.  Please reply to him directly there, as he is working with Merchant [redacted] to resolve your issue. For reference, that ticket number is [redacted]. Thank you, [redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: I paid for voucher in USD, the refund should be in USD if you cannot convert inside the groupon credit. Then an acceptable refund for same amount what I paid back to my credit card . I don't care what my credit card company charged me then. I have contacted new paper company in Chicago about this and they will investigate about this scheme. The reporter is the one who broke the story when the class action lawsuit against you about expiring voucher.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint:  I've just read all previous correspondence and your last email with Shaun. I would once again like to apologize for the trouble you've had attempting to attend the [redacted] Magic Show and [redacted] Steak House Dinner.  I just took a look into your account and I see that the merchant has decided to extend the expiration dates.  It appears that they were booked, as you mentioned before and many other customers were also unable to redeem their vouchers.  Your new expiration date is June 30, 2017 and I do hope that you are able to make a reservation at your convenience.For this inconvenience, I have added $10.00 in Groupon Bucks to your account.  These bucks are automatically applied to your next purchase, but be sure to use them before October 22, 2017 as they will expire after that date.  Once again, I hope I was able to help and by all means if you have any additional questions or concerns, please feel free to reply directly to this email.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble you had redeeming...

your purchase. I see where you contacted us on 12/18 and we replied requesting more information regarding the specific deal you were having trouble with on 12/21 (Ticket [redacted]). In addition to email, you can use our support page to request a call back from our support staff or initiate a live chat https://www.groupon.com/customer_support .If you provide more information regarding the deal and any steps you've taken already to resolve the matter directly with the merchant we can investigate further.Please reply to me directly via email (Ticket [redacted].Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: You can exchange your voucher any...

time for an equal value of Groupon Bucks. The Groupon Bucks you receive from this Trade In are eligible toward the purchase of any Local deal on Groupon.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 10, 2015/10/07) */
Contact Name and Title: GROUPON
Hi [redacted]
I'm so sorry to hear that you're unsatisfied by your latest Groupon experience. I am a manager here at Groupon, and I am happy to look into this further for you.
I reviewed your account and...

see that you should have received the credit to your account however it was not applied due to some technical issue. I have issued the $14.14 your Master card ending with XXXX. Please allow up to 10 business days for this to be reflected on your statement.
I apologize again for the troubling experience. Please do not hesitate to let me know if there is anything I can do for you.

Hello [redacted]I apologize for the frustration with this purchase. Typically we have all Groupon Live tickets available shortly after the deal is closed. Luckily, we were able to get your tickets to you a few weeks ago. I've gone ahead and issued $5 in Groupon Bucks to your account for use towards your next purchase, as an apology for the delay.This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I'm very sorry for the inconvenience. Please let me know if you have further questions.Regards,[redacted]ManagerGroupon Customer Support

Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
I've just issued a $30.60...

refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.
Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www[redacted]
Thanks so much for using Groupon and please let me know if I can do anything else for you.
Regards,
[redacted]
Groupon Customer Support