Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm really sorry for any trouble this has...

caused. I reviewed your account and It looks like this has already been taken care of, but if you need any additional help, please let me know.We've already issued you a full refund and removed this Groupon from your account on 04/03/2017. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]One of our supervisors, [redacted] sent a direct email to you earlier today (6/7/16) via email from [email protected]. [redacted] responded:"For the safety and security of Groupon, we often review accounts for potential risks. Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account. This decision cannot be appealed.Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our company.Also, It is not our policy to issue a refund for an expired or expiring Groupon.If you are unable to use your Groupon before it expires, you can still use it for the price you paid. For example, if you paid $15 for a Groupon that has a $30 value, after expiration your Groupon should still be worth $15 toward the products or services originally offered in the deal.If you have any trouble with this, please let us know.However, I can send you the unused Groupons for you as an attachment and you can print it like any other document and use those Groupons for the paid value."[redacted] will be able to provide you with any of your unused Groupons and attach them in an email to you for you to redeem, however, we will be unable to issue you refunds for any unused vouchers.  If you have any additional questions, please reply to [redacted] from his direct email to you and he will be able to further assist you.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting  GROUPON  offer because it should not have took  Groupon 7 days to cancel out my rooms. I truly feel that they should honer my purchase. If they made a mistake by all means it should be on them not me. because it took them so long to get back to me the rooms went up additional $120 a night. Groupon should show a little bit more responsibility for their mistake.
SincerlY,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your threads with my colleagues [redacted].In ticket [redacted], we stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:On the original screen where you made this purchase, http://www.groupon.com/deals/gl-a-clockwork-orange-new-world-stages, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase. In this case, the deal did clearly state "All Sales Final".As mentioned in our earlier correspondences, a clear process for using your voucher at the merchant location has already been given and is also found in the fine print redemption instructions.However, since these details were included in the deal's Fine Print at the time of your purchase, I am not able to grant any request for a refund for a "Final Sale Live voucher"."In ticket [redacted], we stated:"Hi [redacted]I'm really sorry for any trouble. Unfortunately, this Groupon is final sale, so I am not able to issue a refund.This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself.If you'd like to take another look at any of the details for this deal, you can find them by going to http://www.groupon.com/mygroupons and clicking on View Details beside the deal. Or, pull up the mobile app and go to My Groupons. Once you're there, just click on the deal, scroll down, and the Fine Print will be located below the map.Thanks so much for your understanding.Take care,[redacted]SupervisorGroupon Customer Support"Regarding your rejection: The above comments to you regarding this matter are valid and legal. While I completely understand your frustration, the fact remains that per our refund policy, Terms of Use, and information given to you at the time of purchase, this sale is final, and cannot be refunded.The deal page clearly listed "All Sales Final." As for the claim that this is not binding, I assure you that each deal is subject to the fine print, which again is clearly displayed.If you have any questions regarding this, please see our Terms of Sale: https://www.groupon.com/pages/terms-of-saleSpecifically, it is stated:"By purchasing, viewing a mobile version, printing, accepting, using or attempting to use any Voucher, you agree specifically to the terms on the Voucher and any additional deal-specific terms advertised in connection with and on the Voucher at the time of purchase (the “fine print” regardless of how labeled), the Terms of Use and these Terms of Sale. These rules apply to all Vouchers that we make available, unless a particular Voucher’s fine print states otherwise, and except as otherwise required by law. In the event of a conflict between these rules and a Voucher’s fine print, the Voucher’s fine print will control."While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. At this time, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry to hear about your...

disappointing Groupon experience! We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.To help make up for the trouble, I have issued $20 in Groupon Bucks to your account. This credit will be available for you to use shortly. Unfortunately, we will not be able to process any refund to your credit card as you had requestedAny Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to helpI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because:  I have provided this information to them several times and still have received no answers.  As stated in the complaint my credit card information was hijacked from their website in the amount of $572.56 on 5/30/17. The purchase was a Groupon getaway I was told by their customer service that it was hotel reservations.  I contacted them by phone on the very day the fraud occurred.  I have subsequently contacted them through [redacted] where I was also requested to send the same info,  I did so to no avail.  The last 4 digits of the card used is [redacted]. The only email is [redacted]@hotmail.com.  Since it is impossible to call them I would be happy if someone from their firm would call me at [redacted]
Sincerely,
[redacted]

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including the response from my colleague [redacted] sent on January 12.Regarding your complaint: As previously stated, we are unable to extend the expiration date on your Groupon Bucks.  You can always check when your Bucks expire by signing into your account and clicking "Groupon Bucks" under your "My Account" tab.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.  Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.It looks like this matter was resolved on 07/28/2016 in Ticket [redacted] when you worked with [redacted].If there's anything else I can...

help with, please reply to her message and I'll be happy to help." Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I’m so sorry to hear that you’re unsatisfied by your latest Groupon experience. I am a manager here at Groupon, and I am happy to look into this further for you.I have to apologize for the delay in response here. We've been inundated with an unusually high email volume and are working to respond to inquiries as fast as we can. Of course, this is not the experience we want you to have when using Groupon. Unfortunately, the order placed on 08/11 was in pending status and was cancelled on 09/01. The new order for the same deal was successfully placed on 09/02 using the [redacted] credit card number ending with [redacted] As per the fine print in this deal, it takes 7 business days for the delivery and the good news is your product is on its way and will be delivered on 9/10/2016. If you'd like, you can keep an eye on your shipment's progress by visiting http://www.[redacted].com/Tracking. Your tracking number is [redacted]
I have issued $5 in your Groupon bucks account as an apology for the delay in response.Thank you so much for your email, and please let me know if I can do anything further to help.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 7, 2015/07/14) */
Contact Name and Title: Kimberly C
Contact Phone: [redacted]
Contact Email: [redacted]
Hi Matt,
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry...

for the trouble.
I'm sorry to hear about your disappointing experience! Unfortunately I'm not able to get you new batteries since the deal ended back in January. We only had a limited quantity.
To help make up for the trouble, I have issued $10 in Groupon Bucks to your account. This credit will be available for you to use shortly.
Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help.
Regards,
Kimberly C
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 9, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]
 
I am rejecting this response because: I did not authorize the transaction 
Sincerely,
[redacted]

Tell us why here...Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi Paul,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence and I am extremely sorry for the frustration caused. I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,NithyaManagerGroupon Customer Support

Complaint: 11079413
I am rejecting this response because:They wrote me an email and said there was nothing more that they can do when they need to return the amount back to my card.
Sincerely,
Lisa [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I'm sorry again for the trouble, and we appreciate your feedback. In circumstances like this, we typically can't...

refund Final Sale deals.However, since you are such an amazing customer, I am able to offer a one time exception in this case.A refund of $216.00 will be issued to your credit card shortly. You will get an email confirmation of your refund within 24 hours. Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.Please let me know if there's anything else I can do for you.Regards,[redacted]Supervisor.Groupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint, I apologize for your experience...

and that you did not receive your ordered item. Our tracking indicated the item was delivered to [redacted] MD on May 09. Unfortunately, we do not have any further delivery information beyond the tracking number provided. My sincere apologies that we were not able to do more to get this order to you.Our records indicate that your order was fully refunded back to your original form of payment on 5/12/17I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support___________________________

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence including the response you received from a fellow manager, [redacted] in ticket number [redacted] I responded to you a moment ago via email from [redacted]
Regarding your complaint:  The expiration of the special offers was listed on the page where you purchased your deal, [redacted]club-[redacted]l.  We will always make sure you're aware of these terms and expiration dates prior to purchase.  I've also attached a screenshot with this restriction highlighted.     I'm sorry if there was any confusion, but we will not be issuing a refund for this voucher. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: The refund for this purchase was issued to...

your original form of payment in the amount of $50 on 1/19/17.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support