Groupon, Inc.

Complaint: ***
I am rejecting this response because: as per usual, nothing was said, nothing was ameliorated
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I have reached out to request a
screenshot of this cancellation.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. As already stated by my colleague *** * on 5/15/17:"Regarding your complaint: Because a dispute has been filed with your financial institution we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution."Unfortunately, I must reiterate this information Once a dispute has been filed, we no longer have the ability to review, edit, or alter an order You must follow the resolution path as determined by your financial institution.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Per our records, the purchase and device
information for this deal is the same as other confirmed purchases on your accountWith this information, this is an accidental purchaseSince this is a deal that is Final Sale, we are unable to issue a refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I'm sorry for the confusion regarding this creditI have gone ahead and enabled Trade InYou can exchange your voucher any time for an equal value of Groupon Bucks and put those Bucks toward a new voucher right away.Here's how:Go to your My Groupons page at http://www.groupon.com/mygroupons.Select "Trade in Voucher."Confirm that you want to Trade In your voucherOnce you do, you'll receive the amount you paid in your account as Groupon Bucks.Start shopping! You'll have hours to find a new voucher, or your old voucher will be restored.You can continue to Trade In your voucher as long as you see an option to “Trade In Voucher.”The Bucks will automatically apply to any local deal, and if you spend less, you'll have a balance left overSpend more, and the remainder will be charged to your cardYou have days post-expiration to Trade In your voucher.Thanks again, and please let me know if I can help you further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for the trouble you have
experienced with this Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I'm so sorry to hear about the trouble you've hadUnfortunantly if a dispute has been filed, you would have to let this run it's course with your financial institution. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: The groupon for the hair services, I made appointments to get my hair doneI was called back from the shop stating she wasn't availableWhen I tried to make the fourth appointment wasn't any available to fit my scheduleSo this is one of the many reason's I requested a refund or credit to my accountand Also I didn't sign anything regarding Groupons revised rules on getting a refundI have been a customer based on the old rulesSo I just know for the future and I took a big loss from GrouponIt's terrible that I had to lose monies to find out what type of service this is
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:We are sorry for the inconvenience causedIt
looks like your issue was resolved as requested and your refund of $has already been processed on 12/14/to the credit card you have used for the purchaseI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Unfortunately, I couldn't locate your
orderI've requested some information to locate your orderOnce you reply to my direct email, I'll look into this further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.The email is in regards to your complaint about you not
having received a refund for *** *** Interior & Exterior Detailing for a *** Groupon that you purchased.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

I am reserving the option of court litigation only if the business refuses to resolve the issue through Revdex.comLitigation has not been initiated and will not be initiated until mediation through Revdex.com concludes

Complaint:
When can I expect that email follow up? It's January 12th now, days later, and I still haven't received anything
Sincerely,
Rachel ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint of the refund to Groupon Bucks.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint about *** *** *** Head
Oceanfront order, I see that the issue was resolved dated 05/24/and a refund was issued to you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello Erin,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected]'ve provided more information in the direct email to youIf you have
any additional questions, please reply there. Regards, Christy *ManagerGroupon Customer Support