Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Reviewing your account it appears the voucher for Her Gifted Hands
has already been Traded In on 01/09/and a purchase was made on 1/10/2018, completing the Trade In process.As for your Body Sculpting VoucherAs a sign of good faith we have made this Groupon is eligible for Trade In through 06/16/You can exchange it for an equal value of Groupon Bucks and put those Bucks toward a new voucher right away.The Bucks will automatically apply to any local deal, and if you spend less, you'll have a balance left overSpend more, and the remainder will be charged to your cardOnly unprinted, unviewed vouchers are eligible for Trade In, and you have until 06/16/to complete your Trade InI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: The trampoline park business owner redeemed the vouchers for me and refunded me his portion of the vouchersHe explained to me that 70% of the groupon voucher costs go to the business and 30% go to groupon)So, he refunded me 70% of the purchase price. He also explained that he did not get any of the money from the groupons until they are redeemed, wfich is completely contradictory to what groupons customer service told meThey said that a groupons could not be refunded because the money was transferred to the business within a few days. The fact that they do not have a policy in the case of medical reasons is abhorrentWe had no trouble cancelling vacation plans, summer camps, etc for our child, once we provided medical evidence. Will you please refund me the remaining 30% owed to me from the purchase of these Groupons? I would like to use this money on activities that my son can participate in with his broken leg
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.In ticket ***, it was stated:"If you hit the "Enter" key on your screen it may have registered as you hitting the confirmation buttonThe apply button on the code window is not typically the active button on that screen by default."Regarding your complaint: Typically, we are only able to issue a refund or any type of Groupon Bucks credit within the first days of purchase, unless the Fine Print states otherwise or the business has closedOnce we are outside that time frame, the vouchers are considered final saleOnce a voucher is expired, businesses will accept your expired Groupons for the price you paid in accordance with our terms of serviceIn this particular case, this deal was Final Sale at the time of purchase per the Fine Print addressed on the deal page.In ticket * ***, your original contact to Groupon on 09/13/stated: "Please give us a quick idea of what's going on: : Accidentally hit the buy button, please cancel this." Your initial message to Groupon was that the Buy button was used by accident, which in turn, is why the responses that preceded your initial contact were denialsMy Colleague *** also issued $in Groupon Bucks credit for the trouble.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ regards to promotional codes, any specifics or exclusions will always be listed in the email that you receivedIn certain cases, if a promotional code is not valid on a particular deal, that can be found either in the Fine Print of the deal or in the exclusions sectionPromotional codes are only valid on one unit per transaction and not each item within a transactionGLIVE ticket purchases will almost always have the requirement that tickets must be purchased together in order to sit togetherBut due to the terms of the promotional code, if you purchase your tickets together, you will only receive the promotional discount on one ticket within the purchaseAlternatively, if you choose to purchase the tickets separately to use the promotional code on each ticket, then you risk not being seated togetherIf promotional code SALEwould have been applied, the discount would have been $to this purchase.I completely understand the frustration this has caused and this is never the experience that we want our customers to haveAs a one time courtesy, I have gone ahead and issued a full refund for this purchase and removed this Groupon from your accountPlease allow up to business days for this to reflect on your bank statementI have also removed the $Groupon Bucks credit that was added to your account in lieu of a refund.While we are happy to make this exception for you today, please be aware that we will not be able to honor exceptions of this nature moving forwardAny refund requests outside of our day policy, with exception to any conflicting verbiage in the Fine Print of a particular deal, would be subject to our internal processes of reaching out to the merchant and working to come to an amicable resolution between the customer and the merchantThis includes any deals that are Final Sale at the time of purchase.Thank you for your understanding and if there is anything else I may assist with, please respond to me here.Kind regards,*** ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for any confusion
regarding this purchase.On the deal page where you made your purchase we stated these tickets are SRO (Standing Room Only) sections and included a link to the seating chartOn the seating chart it states the SRO section is the "Standing Deck"The venue's website also offers information about this standing section.Because this information was available prior to purchase and because this deal is "All sales final", we are unable to issue a refund on these tickets.If you have any additional questions, please reply to me through the email you received via Ticket ***.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupporTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your refund request for order # ***I’ve provided
more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I am really sorry that you had been
waiting for an update from us regarding your account related issueI have reviewed all your past correspondence with us and can confirm that the issue is been escalated from customer service to our development team.Our development team handles specific account login issuesNormally these issues are prioritized and resolvedHowever, in your instance, I am really sorry that it has taken so longI will have this issue expedited again and ensure that you are updated as soon as possible.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer SupportThank you for your understanding.Regards,*** *Manager

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions in my
direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague, *** in ticket ***.In ticket ***, there was a significant amount of detail provided regarding your expired vouchersWe advised of the following:Where to locate your Groupon Bucks balanceHow to view what vouchers the Groupon Bucks applies toDetailed list of vouchers that were refunded, the date of issuance and the amount issued, including the purchases referenced in your Revdex.com RejectionIt was stated:Regarding your complaint: It appears you previously worked with out support team and had several vouchers refunded in Groupon Bucks on 11/14(Ticket ***)This includes the *** *** Movie Tours mentioned in your Revdex.com case notesYou've stated there were several other purchases you inquired about having refunded as wellUnfortunately, I was unable to find recent communication with us regarding any deals that haven't already been refunded aside from the duct cleaning purchased in 2013.It also stated:$- NDCS - Issued 12/29$and $- *** Movie Tours - Issued 11/14$x- Women's Expo - Issued 11/14$- Killer Shrimp - Issued 11/1We have no information stating *** Vineyards or the Bridal Show are not honoring expired vouchersWe have no information about issues with theHollywood Tour company, so you would want to contact them regarding usage of the expired voucherAMF Bowling is confirmed to be honoring expired vouchers, though some locations may have changed brands and may not be accepting themWe also have no information regarding Fig & Olive or *** Sharkeez not honoring expired vouchersHave you spoken with anyone at these businesses regarding expired vouchers?*** *** has been confirmed to not be honoring expired vouchers and as such $in Groupon Bucks have been issued for that voucher.The most recent response also addressed the *** Hollywood ToursIt stated:I have issued Groupon Bucks to your account for the Rockin Hollywood Tours ($80)If you have any other questions please let me know.Regarding your complaint: Typically, we are only able to issue a refund or any type of Groupon Bucks credit within the first days of purchase, unless the Fine Print states otherwise or the business has closedOnce we are outside that time frame, the vouchers are considered final saleOnce a voucher is expired, businesses will accept your expired Groupons for the price you paid in accordance with our terms of service.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ currently have a Groupon Bucks balance of $These Bucks are available immediately and will automatically apply to future purchases (with the exception of Market Picks deals) until they run outYou can see your available balance by signing into your account at https://www.groupon.com/mygroupons.I hope that between *** and myself, we were able to answer all of the questions that you have regarding your expired vouchers.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.We have done our best to assist you and have provided you with the best solution available in this circumstanceOur Customer Support staff is available hours a day, days a week via Live Chat or email at [email protected] may also reach us by phone Monday through Friday between the hours of 8am and 6pm CST by requesting a call back through the Contact Us link located at the bottom of our webpage.If you are ever having trouble using a voucher, even an expired one, we are happy to reach out to the business to help facilitate redemptionFor any additional questions or concerns, please reach out to our Customer Support staff and they will be happy to assist within the terms of our policy.Kind regards,*** ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I was able to access the email
correspondence between yourself and this businessThe last update was on January 20, by the merchant stating their return address and that they are waiting for the returned itemIt may be a good idea to reply to that email within that email thread letting them know that the returned item has been sent back and asking if they received itThis will also allow us visibility to ensure they follow through.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hey Rachel,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew
*.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We did reach out to the business on
your behalf to try and find another solution, but weren't able to get approval from the property to cancel your booking as an exceptionWe understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid We've done all we can do at this point.In addition we were recently notified by your financial institution that a dispute had been issued against the purchase you madeWe recommend reaching back out to your financial institution directly to discuss a resolution.If you have any additional questions, please reply via the direct email I sent you. Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.I checked your entire contact history and I can see that you have purchased this order using Groupon bucks onlyHence, we were unable to issue cash refund earlierIf you have any concerns, you can check your bank statement on 09/09/and there will not be a charge for this order on that date.However, considering your situation, I will try to issue this refund to any to your cardsPlease send the last four digits of the card in which you would like to get this refund.Please make sure, the card which you prefer should have been already added in your Groupon accountI look forward to assist you further.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us
through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket #***.Regarding your complaint: In the ticket with ***, we did confirm the refund was granted, and apologized for the inconvenience that has caused youAdditionally, I have issued $in Groupon Bucks to your accountGroupon Bucks will automatically apply to your next purchase, and does not expire for days.I hope this is seen as sign on our behalf that we are sincerely sorry for the frustration you've experiencedAs the refund has been fully granted, we do now consider this particular issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10979996, and find that this resolution is not satisfactory to meI just want my money back! That's not hard to understandI've been patient while groupon has given me the run around and wasted my time
Sincerely,
Laura ***

We are addressing the customer's complaint nowThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
** *** ***