Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,*** *
Manager Groupon Customer Support

Complaint:
I am rejecting this response because:never received any email correspondence as mentioned above If this manager will supply me with her telephone number, I will call her or she can call me.Revdex.com, can I now go to the Attorney General or something? It is obvious to me that new real attempt is being made to credit my purchase amount for the return of the Bobi vacuum This "manager" does not even supply her full last name or direct telephone number or email address so when I email back, it simply goes to a general "[email protected]" email address Then, I get emails back stating that there has been a problem with my ORDERING OF THE VACUUM!! In addition, she emails stating for me to reply back to her using my private email rather than go through the Revdex.com website I am very glad I checked and saw that I had to reply to the message through the Revdex.com website in a certain amount of days, or the dispute/case would be closedI have to wonder if this was/is her intent.......to try to get me to correspond without going through the Revdex.com so the case will be closed.Attorney General, Federal Trade Commission will be my next process All for a credit that should have been refunded to me back in May when Groupon received the return I will give ONE MORE OPPORTUNITY TO MAKE THIS RIGHT: SEND ME A CHECK FOR THE FULL CREDIT AMOUNT OF THE RETURNED BOBI VACUUM WITHIN SEVEN (7) BUSINESS DAYS TO MY HOME ADDRESS IF I DO NOT RECEIVE WHAT IS OWNED ME, I WILL BE CONTACTING THE FEDERAL TRADE COMMISSION WITH THE FULL DETAILS BY NOVEMBER 15, 2016.
Sincerely,
Jodi ***

Complaint: ***
I am rejecting this response because:i am only rejecting this response because you have continuously states the same thing If this is a known problem with the app adjustments should be madeIt's as if you are counting on accidental order since it is a nightmare to get your money back
Sincerely,
*** ***

Tell us why here...Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: As previously stated on 1/11/17, we cannot grant a refund per your request.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We've been in touch with this business
and were fortunately able to smooth out the misunderstandingWhile the deal page does state that shipping is included, it is referring to the shipment of the whitening kitThe gel refills will carry a shipping fee and convenience fee.As an apology for the inconvenience, I've issued you $in Groupon BucksThis credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** Supervisor Groupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com via Ticket ***.If you have any additional questions,
please reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: Refund for ***.com voucherI’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint: Refund status enquiryI’ve provided more
specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello John,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Diwakar SManagerGroupon Customer Support

Complaint: 11560**
I am rejecting this response because: My first, second, third and fourth complaint was with my account manager *** ***You continue to tell me to contact her, when she has repeatedly told me she needs to contact another departmentYour department Andrew, is not the only department I have received emails from, telling me they have sent this complaint to another departmentYou can apologize for the frustration, but I don't believe itIf Groupon truly wanted to resolve this, the correct person would have contacted me by nowI have done my part in reaching out to the account manager, now it is up to groupon to correct this issueProduce a refund for $to my business, for which I was told in writing, would not be deducted from my payment and this will be resolved.
Sincerely,
*** ***

Hello Todd,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Erica in ticket #***.In ticket #***, it was stated:"Hi Todd,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint about a refund for the none working XBox live card purchase, we would have been more than happy to assist with a resolutionHowever, without the XBox live card, we are unable to assist with any refund.Per our policy and procedures, we would need at least a copy of the card in questionWe did not ask for the card to be returned, we requested to have a copy of the code on the back of the card (We needed a photo of the code behind the scratch-off part on the card on the back.) Given, this the only way that we would be able to confirm redemption.The request for a copy of the card was a courtesy that we extended to our customer's to validate and verify use of the cardPer the fine print of the purchase, the deal is final sale, but we were/are more than willing to work with our customer's for a resolution.I do understand that you have stated that you no longer have the card if you are able to provide us a photo of the card please send it directly to this email for us to assist furtherUnfortunately, without this information and the deal being Final Sale, I apologize that we will not be able to further assist.Thank you for your understanding.Regards,Erica SManagerGroupon Customer Support"Regarding your rejection: I truly do apologize for the inconvenience, and sincerely wish this hadn't been your experience.To help make up for the trouble, I just issued you a full refund to your original form of payment and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statementI hope this helps to right the situationWe love having you as a customer and want you to continue to love using Groupon.Again, I am truly sorry to hear about the experience you had redeeming this GrouponWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered in this case.If you have any other questions, please reply to me, and I'll be happy to answer themHowever, at this point, this request is considered resolved.Thank you for your understanding.Regards,MaggieManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:The business simply advised me that I could use my coupon againI would not take another chance to drive hour and a half to find the boat not goingas I have described on my complaintI am asking for refund only.
Sincerely,
*** ***

Complaint:
I am rejecting this response because: This is the same exact reply you gave me during your first response after which I sent you my account information We are now talking in circles You can look under [email protected] or [email protected] for my account informationMy phone number is You have all of the information you need to track down my account including my phone number so that you may call if you need follow up information
Sincerely,
Carrie Johnson

Complaint: ***
I am rejecting this response because: Groupon never provided an explanation on why my Groupon with SA Antonio Express News Furthermore they are still offering the same deal with the companyI did not request a refund so I feel Groupon basically gave up on my issue.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Redeeming your GrouponPlease make
sure you are following the redemption instructions listed on the voucherIt sounds like this has not yet been done.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Complaint: ***
I am rejecting this response because:I reached out to the Revdex.com because of the lack of resolution from Groupon. I then got no response through the Revdex.com, so I reached out to my credit card company. So, your response that you cannot assist because I have reached out to my credit card company is bogus and misleading, as your lack of response came first, not last. I am not interested in any further communication with Groupon, not because you cannot do anything, but rather because you would not do anything. This case was not resolved by any right doing on the part of Groupon
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket #***.In ticket #***, it was stated:"My name is *** and I'm a manager with Groupon customer supportI've been alerted of your recent correspondence with the Revdex.com and am responding on behalf of Groupon Inc.i'm sorry for the trouble with these purchasesI located these purchase under an account associated with your ***@yahoo.com email addressThe account has been closed because of a violation of our terms of service.You mentioned in your inquiry to the Revdex.com that you had disputed these charges with your financial institutionPlease contact them regarding refunds on these."To clarify, we will always respond to financial institution's request to investigate a disputed charge, but that does not necessarily mean that we will agree with the request for the disputeThat said, at the time of your initial contact, you did accept trafor these vouchers, then filed a credit card disputeYou may feel free to follow up with your financial institution, but we can no longer assist you with this disputeAs your account has been terminated for violations of our terms of use, we will no longer be replying to you on this matter.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am not able to assist any further with your particular request and we consider this issue resolved.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support