Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for the trouble you’ve had with
this Groupon. To make this right, we’re issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in days. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *.ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding the issue with the promotional discount: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thanks for your email, and I apologize for any trouble. It looks like this has already been taken care of, but if you need any additional help, please let me know. Thanks,*** *ManagerGroupon Customer Support

Hello ***Thank you for that reply to your Revdex.com submissionI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: First off, my apologies for the trouble that you have experienced throughout this process, as this is never the experience that we want our customers to have.Typically, we are only able to issue a refund or any type of Groupon Bucks credit within the first days of purchase, unless the Fine Print states otherwise or the business has closedOnce we are outside that time frame, the vouchers are considered final saleOnce a voucher is expired, businesses will accept your expired Groupons for the price you paid in accordance with our terms of serviceWe are unable to issue refunds on your expired vouchers.Of course, even expired Groupons make great gifts, so if you won't be able to use it yourself, feel free to give it to a worthy recipientYou can always give an unused Groupon to a friend unless otherwise specified in that deal's Fine Print.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ as a one time courtesy, I have gone ahead and processed the refund for your Burger Theory voucher back to your original form of paymentKeep in mind that due to previous exchanges, your credits will post back to your account in separate amounts $4.60, $12, $and $It can take up to business days for those credits to post back to your statement and they may not all post on the same day.The remaining $in Groupon Bucks is non-refundableThis credit was issued for a promotional code towards a purchase that was never completed and therefore cannot be refunded back to your original form of payment since the transaction never processed.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance.Please let me know if you have any questions.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:I didn't purchase the groupon to get the same dollar value that I paidWhy on earth would anyone do that?I paid to get classes and got told it was only valid for one month (classes)They changed their groupon soon after I purchased mine.The merchant cannot change the rules and conditions after the fact
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ***groupon.com, Ticket *** for reference.I've unsubscribed this email
addressYou will stop receiving Groupon promotional emails within hours.Please keep in mind you will continue to receive transactional emails regarding purchases made through your account and important business announcements that could affect your rights as a customerYou may receive an email if we update our privacy statement or our terms of serviceYou will also receive emails if you re-subscribe or sign up to receive email relating to a new Groupon product or service.For future reference, you can always update your preferences by visiting www.groupon.com/subscription_centerOnce there, check or uncheck the categories of emails you'd like to receive and then select "Save" at the bottom.If you have any other questions or concerns, please feel free to reply directly to the email sent mentioned above.Regards,*** *SupervisorGroupon Customer Support

Hey ***Per our conversation on March 30th, you're being sent a letter from our Merchant Development department that states that you will not need a 1099K.Your internal issue ticket number is ***I'm emailing you directly from our internal system as well.Please follow up with me there if you have any additional questions.I apologize for the misunderstandings along the way but I'm glad everything was eventually clarified and resolved.Thank you,*** **ManagerGroupon Customer Support

Hello Mina,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint:I have processed a refund for this purchase
back to you I the form of Groupon Bucks, which act as a store credit to apply towards a future purchase from our sitePlease see my email to you from [email protected] for the full details of how this will work. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Eric *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I apologize for any trouble you have experienced.I have escalated your issued to Groupon Stores specialist
who is reviewing your request.I’ve also emailed you directly from [email protected] via Ticket *** please reply there if you have any further questionsThank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.I’ve provided more specific instructions in my direct email to you
If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,
*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I've provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: since I ran out of options with groupon and the warranty ran out, I filed a complaint with my credit card company they refunded my money this really should have come from groupon long time ago it should not have taken a month and a half and a complaint with Revdex.com to get this response from groupon it is unimaginable groupon would put customers through so much inconvenience and have them waste so much time for resolution of issues
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.As I understand it your order for both Naked Eyeshadow Palettes was
never received and for that I would like to apologizeThis is certainly not the experience we intended for you or any of our customers, and I appreciate your patience in regards to finding a solutionI see that on 3/28/2017, you were refunded I've provided more specific instructions in my direct email to you. I apologize for the delay in having this issue resolved, but I am happy to know we were able toIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi Tiffanni,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your
understanding. Regards, Marisabel *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We were recently notified by your
financial institution that a dispute had been issued against this purchaseWe recommend reaching back out to your financial institution directly to discuss a resolution.Our Customer Support department is always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for youYou can reach us at www.groupon.com/support.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Complaint:
I am rejecting this response because:PLEASE SEE THE BELOW FOR THE ORIGINAL EMAIL REGARDING THE RETURN PLEASE FORWARD THIS EMAIL TO KELEY R, MANAGERYour Revdex.com Support Question (Request: 50216195)Kelsey R, Oct 26, 11:AM CDT:Hi Jodi,I'm sorry you had any trouble with your Groupon Goods return for the Pet Robot Vacuum and Mop bObi by bObsweep.According to our records a return label hasn't been generated for this item ordered on 7/Is it possible that you used your own label to send this item back to us? If that is the case we'll be happy to reach out to our return center on your behalf, but we will need the return tracking numberAs soon as we have this information we will be able to investigate further.For future reference, you can generate a return label from My Groupons when an item is eligible for a return: visithttp://gr.pn/GoodsReturnsto see howAlways using a Groupon Return Label will help us process your return accurately and in a timely manner.Regards,Kelsey RManagerGroupon Customer Suppor---------- Forwarded Message ----------From: [email protected]: ***Subject: A Message Regarding Your Groupon Goods ReturnDate: Jun 04:10:-0500 Good news!Hey jodi,The Post Office has scanned your Groupon Goods return, so that means it’s on its way back to our return center! Typically, it takes about days for items to make the journey, but it might take a little longer.Once we receive the package, we'll process your return as quickly as we can and send you a confirmation emailAfter that, please allow up to business days to see your refund reflected on your bank or credit card statement.[Track Your Return]Regards,Groupon Customer SupportNeed help? Have Feedback? Feel free tocontact usDelivered by Groupon IncWChicago Avenue, Suite Chicago, IL, 60654, USATrack Your ReturnTracking Number***Reference Number***StatusDeliveredDestinationHebron, KY 41048DateTimeDescriptionLocation6/13/201606:PMDelivered to Return CenterHebron, KY 410486/12/201611:PMDeparting Newgistics FacilityHebron, KY 410486/9/201602:PMDeparting Newgistics FacilityATLANTA, GA 30349-36236/9/201609:AMInducted into Newgistics Ne...ATLANTA, GA 30349-36236/5/201601:PMProcessed by USPSGREENSBORO, NC 2749897955/31/201606:AMLabel Created
Sincerely,
Jodi ***

Complaint: ***
I am rejecting this response because:‘At this point’ is no fault of my own as I have a plethora of emails attempting to resolve this matter with Groupon starting in and extending into 2017, whilst I still resided in Calgary. Despite the multitude of attempts made on my part , I have no goods nor services for going on years and somehow a refund on 10% of the value ‘stolen’ from me seems to be a satisfactory resolution? I deem this to is to be an entirely unsatisfactory proposal
Sincerely,
*** ***