Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry for any trouble...

this has caused. I've just issued you a full refund of $38 and removed thiese Groupons from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello Patricia,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint rejection: I see that on December 16th, my colleague Murugesan R emailed you regarding this issue.  As he stated, we did refund the full price of the Xbox to Groupon Bucks, as well as issued an additional $10 to help make up for the inconvenience of not receiving your item. Unfortunately, we can no longer convert the original refund from Groupon Bucks back to your credit card, as the Groupon Bucks have since been spent on new purchases.  Once those Groupon Bucks has been depleted, we're unable to cancel the purchases made since, an refund to your original form of payment.I'm very sorry for any continued frustration, but please let me know if there any further confusion.  Thank you for your understanding.Regards,Shaun HManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted]Regarding your complaint: I'm sorry to...

hear you were not able to use your Groupon for [redacted] Pearl Harbor Tours as you originally intended. I've reviewed your order and would like to offer you a Trade In.You can exchange your voucher any time for an equal value of Groupon Bucks. The Groupon Bucks you receive from this Trade In are eligible toward the purchase of any Local deal on Groupon. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hi Jennie,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Issues with Buy with FriendsI’ve provided more...

specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Yoseff *ManagerGroupon Customer Support

Complaint: [redacted]
 
I am rejecting this response because:First of all, I have no idea what "mezoo" is. That was not part of my compliant and cleary demonstrates the incompetency of groupon. I never purchased anything like that and I am sure u are referring to another customer. Second, the complaint is about the [redacted] tickets and yes, I DID cancel them within a few minutes of the purchase. HOWEVER, as I stated before, your website was having issues that day, and I cancelled them, but had to keep refreshing because the website was frozen. And then, even after I cancelled them from my end, they still went through. If I do not receive my money back, as this is no fault of mine, my next step will be reporting to the Attorney General and also starting a class action suit. Reading online, I have found that this has happened to several other people as well. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The Groupon won't give me money or store credit back, they just want me to go and use my other 2 Hydrafacials from that spa. And I won't go back there.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I appreciate the offer of a Groupon credit. However, we do not believe we will be able to use the Groupon credit prior to expiration as we are only able to travel internationally once a year.  We still feel that a refund of $350 is a fair compromise for both ourselves and Groupon, given that the miscommunication error exceeded $500 per person. Thank you for expediting this.
Sincerely,
[redacted]

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Refund/exchange issuesWe can issue a card refund instead for the amount paid to Groupon. Unfortunately, there's no way we can refund the extra charge from the business as we can only compensate for charges we made.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Supportwhy here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm sorry for any trouble with this...

purchase. Unfortunately, we're not equipped to offer exchanges or replacements at this time, but we're happy to accept returns.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I was not aware of the 2nd charge after the first charge was voided.  When  I received my statement from [redacted] I saw this charge. I contacted [redacted] and they advised me to file an dispute for the charge. Once the dispute was filed, I received an email from Groupon saying they had reviewed my account and because of the dispute, my account was terminated. The email indicated there were no appeals, even though Groupon had my money for several unused vouchers.  I requested Groupon refund my money for their vouchers and we could part ways. This is when I received this cavalier email from [redacted]Customer Service Supervisor. Her email states I should not have filed the dispute with my credit card company and NO they would not refund my money for their unused vouchers. [redacted]. states in her email as well no appeals? How is that possible that Groupon can keep my money and not me allow me to use their services?  I request a refund for my money that Groupon is holding and yes, I will not use Groupon anymore. It is as simple as that.   
Sincerely,
[redacted]

Hi [redacted]I responded to you in the Revdex.com portal earlier today.I'm going to loop in a Getaways specialist to review your case for further consideration.Please stay tuned for an update via email.Regards,[redacted]Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: voucher bought for your son for three...

deep tissue massagesI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com.Regarding your complaint: Unfortunately, because our GrouponLive deals are ticket purchases, we're not able to offer refund exceptions. We always do our best to explain this clearly in the Fine Print on the page where you buy the deal and on your Groupon voucher itself. I'm sorry if anything about this was confusing.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]
Regarding your complaint: I'm sorry for any ongoing frustration, but as [redacted] already stated, your refund has already been granted, and your request was honored.  We consider this issue resolved.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about the additional purchase of two...

tickets for the [redacted] Stock Show: Pro Rodeo on Saturday, Jan. 20, 2018 / 11:00am - Price Level 3 (Section 205-231) + Grounds Admission. I am showing that on January 19, 2018, we did issue a one-time exception for a refund in the amount of $29.50 to the original method of payment used for your purchase.Once your order was canceled, a confirmation email is normally sent. The email confirms that the order has been removed from your Groupon account and that it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.In the future, I just wanted to inform, our GrouponLive event deals are considered ticket purchases. As such, they are non-refundable.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me for the most part.   I would like to know about getting compensated about the tickets that were issued that did not exist in the arena.  
Sincerely,
[redacted]

Tell us why here...Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm sincerely sorry for...

the difficulty you've had using your Groupon for [redacted] ATA Martial Arts. In our most recent correspondence with you, we requested some more information from you so that we can reach out to the business on your behalf and make sure you can still use the Groupon for its paid value. Once we receive that information from you, we'll do everything we can to rectify the scheduling and communication issues you've been experiencing.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: there was NO validity in the response to state any proof of anything as to why they did NOT refund the money that was overcharged due to their error.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It was an empty response. The representative from Groupon said to await response for a bit longer but I received no subsequent communication from anyone at Groupon. Veerasekar from Groupon said: "I've looped in a manager who works on the Getaways Team and they’ll be in touch shortly." It's been 6 days, and I only have 7 days to respond here on Revdex.com, so I've waited just about as long as I could. I suspect this is a tactic by Groupon to wait out this case to be auto-updated as Assumed Resolved.
Sincerely,
[redacted]