Groupon, Inc.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I'm very sorry for any delay in response here, and for your inconvenience.Regarding your complaint: We partner with many smaller...

companies that can sell and ship products, and in this case, the merchant really dropped the ball. Groupon dropped the ball as well, since we represent this merchant.Unfortunately, the merchant took a long time to verify stock of this item, and it was determined that the coat would not arrive. However, they did not email you to inform you of this, and we were not aware.This item was refunded to you on 1/19/17 in the original form you paid for it. The refund total was $40.62, with $30.62 going back on your credit card, and the remaining $10 going to Groupon Bucks. Please note this split payment method is how the transaction was originally processed.I can't apologize enough for the trouble and for lack of communication. I know this doesn't entirely make up for the frustration, but I've also issued an additional $30 in Groupon Bucks to your account for future purchases. Groupon Bucks will automatically apply toward any future purchase until the value is used, and this $30 in Bucks will not expire for 180 days.Again, I'm terribly sorry for the trouble you've experienced, and I hope we can win your trust back as a customer. If you have any additional questions, please reply directly to me in this thread, and I will personally respond to you promptly.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: It looks like this has already been taken care of and refund has been issued for the deal. I’ve also...

emailed you directly from [redacted] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/09/25) */
Hi[redacted]
I apologize for the frustration, but unfortunately, I'm not able to issue a refund in this situation. Our GrouponLive deals are available to you through a partnership with [redacted] and are considered ticket purchases. As such,...

they are non-refundable after the day you buy them.
We always want you to be aware of all the conditions for a deal before you make your purchase. That's why we included a "Fine Print" section in the middle of the page where this deal was offered, https://www.groupon.com/deals/gl-the-rockettes-1 . In this case, the restriction in question is: "Refundable only on day of purchase."
While I won't be able to honor your request today, you can certainly give this away as a gift. Just let us know the name of the person who will be redeeming the Groupon. If we have this information at least 24 hours before the day of the show, we'll be able to change the name on the Groupon for you. The name on the Groupon must be the same as the person redeeming it at the show.
Please let me know if you would like to give this as a gift or if you have any other questions.
Regards,
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't have any tickets that I can actually sell and/or "gift" at this point per this response. These tickets are not for the date I requested. I requested November 23rd and the system assigned me the November 13th date. This is unacceptable that due to a system error they refuse to honor my request. Even though the verification screen showed the correct date on the mobile app, when the tickets were issued they were not for the Nov. 23rd date. Don't you find it odd that EVERY other date online has been sold out at this point EXCEPT November 23rd? Can you prove to me that it was not an error with your system that caused me to get the wrong date?
Final Business Response /* (4000, 9, 2015/10/02) */
Hi[redacted]
My name is [redacted] and I am a manager at Groupon. This email is in response to the Revdex.com complaint that you have lodged.
I have just checked your account and I can see that you have purchased the wrong deal option. I'm able to go ahead and make a one-time exception in this case. I've just canceled this order and issued a refund of $413 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.
Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the future. Of course, if you ever run into difficulty redeeming your Groupon, please don't hesitate to contact us.
If you have any further questions, please let me know.
Regards,
[redacted]
Manager
Groupon Customer Support
Final Consumer Response /* (2000, 11, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Just wanted to ability to purchase the correct date. Thanks so much for finally fixing this.

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. It looks like this has already been taken care of as I see a full...

refund, in the amount of $20.18, was issued to the original method of payment on 08/16/2017. Please let us know if there is anything further. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Hi [redacted]Thanks for this additional information. We were able to locate this purchase and confirm the closure of this business.You've been refunded $16 in the form of Groupon Bucks, which was the method you used to make the original purchase. Groupon Bucks will automatically apply toward your future purchases.Thanks for your understanding.Regards,[redacted]Groupon Customer Support

Complaint: [redacted]
When I informed the company that I contact your office they gave me my full refund.   Thank you so much for your help. 
I am rejecting this response because:After informing the company that I contact office they gave me my full refund.  Thank you so much for your help 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I paid for and received ONE turquoise MacBook under my Groupon account. The amount that was charged was $529.99. That was the Cyber Monday deal. The order I also placed for the orange MacBook, on the same day, was cancelled by Groupon. I didn't find this out for several days. I was assured by multiple Groupon customer service reps that everything was ok with my initial order. When I found out that was not the case, I was told they wouldn't honor the $529.99 Cyber Monday deal. Groupon cancelled the orange MacBook order unbeknownst to me. My husband then ordered an orange MacBook under HIS Groupon account. That charge equaled $649.99. That is a difference of $120.00. We shouldn't have to pay the $120 difference since we didn't cancel the orange MacBook order, nor did we ask Groupon to. They cancelled this without my knowledge AND without informing me, then they refused to honor the Cyber Monday price when my husband had to order the orange MacBook. 
Sincerely,
[redacted]

Hello Brooke,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Maggie in ticket #[redacted]. I responded to you a moment ago via email from [email protected] ticket #[redacted], it was stated:"For security purposes, we are unable to modify anyone else's account without their direct consent. Please have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/support. The sooner we hear from them, the better we can assist."Regarding your complaint: While I absolutely understand your frustration, we are unfortunately unable to assist with your request. We ask that you please have the account owner of this purchase to contact us directly using their own email address. From there, we will be happy to address their concerns.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. However, for security purposes, we must adhere to our policy.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance.Thank you for your understanding.Regards,Ryan M.SupervisorGroupon Customer Support

Hey [redacted]I just reviewed this complaint and the correspondence on record from Groupon's side.I saw where [redacted] reached out to you on April 12th and 18th to explain that the hotel didn't approve a refund of any kind but, for the trouble, we've issued a credit of $100 in Groupon Bucks to your account.I'm sorry that we weren't able to arrive at your desired settlement. If you have any additional questions, you can reply to [redacted]'s latest message. For your reference, the internal ticket number is [redacted]Thank you,[redacted]ManagerGroupon Customer Support

Hello,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Marisabel *.

Tell us why here...Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Your refund...

processed successfully on 11/30/2016.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hey David,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. Regarding your complaint. I’ve provided more specific instructions in my direct email to you. If you have any additional...

questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your Zodaca Nail Drill Kit, you were refunded on 4/5/2016 back to the American Express ending in [redacted]  I’ve provided more specific refund details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding and sorry for the confusion.Regards, [redacted]ManagerGroupon Customer Support

Hey [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,[redacted]...

**ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:  I can confirm that your refund processed successfully on 06/26. I’ve also emailed you directly from...

[redacted]@groupon.com via Ticket #[redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello Cindy,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] via Ticket #70236664.Regarding your complaint: I'm really sorry for...

the frustrating experience you had. I see based on one of your previous contacts, this issue has been resolved. I can see you traded in this voucher on February 16, and used the Groupon Bucks on another purchase that same day.If you need to contact us in the future, please know that we are available 24/7 via live chat and email ([email protected]), and you can request a callback Monday-Friday 8am-5pm CST by visiting our support page (groupon.com/support).As I mentioned, I've also sent a direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Maria TManagerGroupon Customer Support

Hi Adrienne:
I'm a manager here in Customer Support and I'm responding on behalf of Groupon's management. I have reviewed your correspondence with our representatives and I apologize for any confusion.
I understand that you prefer to get a refund for the difference in charge occurred as your...

Groupon for részoomé was charged in US dollars.
I'm so sorry to hear about the trouble you've had with your Groupon purchase. This is never the experience we want you to have, and I certainly understand your frustration.
I'm looking into this issue and I will get back to you with the details of the refund once we process the refund to your Visa ending in 1728.
Please let me know if you further questions in the meantime.
Regards,
Biju A
Manager
Groupon Customer Support