Groupon, Inc.

Dear [redacted]:This message is in regard to your complaint submitted on 6/10/2017 against Groupon, Inc..  Your complaint was assigned ID [redacted]Your Revdex.com® has received a response from the business regarding your complaint. How do I view the business’ response?The details of the complaint activity (including the business' response) are viewable below, or attached, and/or have been forwarded to you directly by the business. What if the business’ response satisfies my concerns?Please indicate as such on the case link "Accept Business Response" or let us know in writing that your complaint has been resolved.  What if the business’ response does NOT satisfy my concerns?Please indicate as such on the caselink "Reject Business Response" or let us know in writing that your complaint has not been resolved.  Please also provide a detailed explanation of what you continue to dispute and supply any documentation that supports your case.   How long do I have to provide this information?Please provide a written response within 7 calendar days.  If your Revdex.com does not receive a written response in the indicated timeframe, your complaint will close as Assumed Resolved and the business will be notified.  If you provide additional information regarding your case after the case has been closed out as Assumed Resolved, it is up to the discretion of your Revdex.com caseworker to reopen the complaint based on the additional information provided.  What information will be published to the website?Please note the text of your response will be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in your response. By submitting your response, you are representing that it is a truthful account of your experience with the business. Revdex.com may edit your complaint to protect privacy rights and to remove inappropriate language.  Sincerely,Your Revdex.com Customer Relations AdvocateRevdex.com Serving Chicago and Northern IllinoisP: [redacted]E: [redacted]@chicago.Revdex.com.orgMESSAGE FROM BUSINESS:Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I can confirm that your refund processed successfully on 07/05/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.It should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I checked our records and see that one of our manager, namely Joshua responded to you a moment ago via email from [email protected] your complaint: We've already issued a refund for the order as we can't send a replacement for that.  We’ve provided more specific instructions in our direct email to you. If you have any additional questions, please reply to us there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Contact Name and Title: [redacted] V/Manager
Contact Phone: [redacted]
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
It looks like you are...

currently working with a member of our Groupon Goods Team to resolve this issue with the merchant. Per the most recent correspondence, our Groupon Goods Team has contacted the business and has provided your contact information so that they may reach out to you with a resolution.
If you have any further questions, please let us know by replying to the email from our [redacted] team (Ticket #[redacted]). My apologies again for this inconvenience.
Regards,
[redacted] V
Manager
Groupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: There were two attempted purchases of the...

Sweet Sweat with Belt and Garcinia deal, neither of which was successfully captured.  The first attempt was made on 12/26/2015 but failed, since this order was not edited or refreshed with corrected billing information, it only shows as a failed charge in your account, no funds were transferred for this attempt.  The second attempt was made on 2/9/2016.  This order also failed and since there were no changes made, the order was never successful.  At no point were you charged for either of these attempts.Regarding the orders you have been unable to locate (Microsoft Xbox Live 12 Month Gold Card & Legend of Zelda: Twilight Princess + amiibo), since these are both showing as delivered per our shipping partner, we are unable to process any refunds for these.  We are very sorry for the inconvenience, we encourage you to reach out to the shipper directly to initiate an investigation.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I am truly sorry for the difficulty.I see that we have already issued $6.89 credit to you and [redacted] For security purposes, We are unable to access [redacted] account without his direct consent. Please ask [redacted] to contact us at [redacted] and reference your issue (ticket #[redacted]) so we can assist him with the $6.89 credit.I hope this helps. Please let me know if I can help you further.Regards,[redacted]ManagerGroupon Customer Service

Complaint: 11121468  I responded to the email sent from support and no one has replied back. 
I am rejecting this response because:
Sincerely,
Vanessa [redacted]

Complaint: [redacted]
I am rejecting this response because: There has been nothing done. You continue to say that there is nothing that can be done when I am still out my money. Not just the one charge for the $200 but the other charges as well. You have done nothing and continue to do nothing and say that is all you can do. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm very sorry for the trouble with this. I...

see that this was traded in on 1/11. While we weren't able to process a refund on this, I'm glad we were at least able to work with you here and issue Groupon bucks that you were able to use on another Groupon purchase.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like this has already been taken...

care of and we have already issued $30 back to your paypal account for your Groupon, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi Darlene,Your issue has been passed along to me since you stated you were not satisfied with the outcome.I see this issue was resolved for you on 2/8 and I have followed up with you via direct email. If you have any questions for me, please reply directly to that email. Regards,Megan *ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket #[redacted], it was stated:"Hello,Thank you for contacting us through the Revdex.com. I understand that the termination of your account may be inconvenient. Our records indicate that several accounts have been created under your name, which is a violation of our Terms of Use. Therefore, we have deactivated your accounts. We will not review this decision for reversal at this time.[redacted]Customer Support ManagerGroupon Inc."Regarding your rejection: Upon review of your account, we have identified a violation of our Terms of Service. Because of this, we have closed your account and request that you discontinue use of our website and services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our company.For more information, please refer to our Terms of Service (https://www.groupon.com/terms).Again, I'm sorry we were unable to provide you with the desired outcome of this matter. However, at this point, this request is considered resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint on the status of refund request for...

order# [redacted];I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I checked your account, and I can see...

that the $299 which was charged to your CC on 10/21/2017 for the purchase "Botox Facial Rejuvenation Package" was exchanged to your Groupon Bucks and then used in a purchase on 11/09/2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I've issued a full refund for the order....

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: we did reach out to the hotel to...

request an exception to their cancellation policy with your complaint. Unfortunately we were not granted an exception and weren't able to refund or partially refund your booking. We did not advise that you would be granted a refund after you had checked out with the hotel. We're not able to request a refund exception from the hotel until you have checked out of your stay, so we advised to let us know your checkout details when you had finished your stay so we could request a refund from the hotel if they weren't able to accommodate you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I can't apologize enough for the delay....

Of course, this is not the experience we want you to have when using Groupon.At this point, I can no longer provide any further updates on the status of your order, so I've canceled this order and issued a refund to your account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support