Groupon, Inc.

Complaint: ***
I am rejecting this response because: 1. IT FORCES ME TO ACCEPT SOMETHING I DO NOT NEED OR WANT. 2. IT REQUIRES EXTRA SHIPPING AND HANDLING $$$ ON MY PART. 3. Original vendor which I had purchased $failed to honor coupon so exception should be made to Groupon refund policy which is "no refunds regardless of reason" because Groupon can knowingly sell un- redeemable stuff and goods at unimaginable discounts or very cheaply and then offer no refunds afterwards. Typical bait and switch scheme.3. its only $32 4. I tried to work with them by attempting to fulfill an exchange for $32 but it was virtually impossible because nothing is adding up to $32 . 5. The stuff I thought I ordered never arrived, indicative of another reason on their part why the should keep the moneyWhich is absurd. When it should indicate I always fully intended to cooperate with them. 6. there is no telephone number to ask for help. This shows then take your money and then "hideout" . It makes me believe they never had any intention of truly delivering any goods or services. They job is just to take the money and run. The customer is left on their own to advocate for themselves. 7. The hardheartedness & money hungryness of Groupon. No sympathy, no sorry, or investiagtion into why the vendor failed to perform under the agreement, no penalties for them , nothing. 8. If Groupon is taking money they must participate in the deal to the satisfaction of the customer from beginning to end. 9. Credit card info of customer is stored on Groupon making it easy for customer to inadvertently click payment by mistake and usually because stuff is discounted starting at $for example most people like myself let it go because I feel stupid to ask for refund, as Groupon got nasty insult tive attitude like they are doing now, with answers like, 'what you can't read" or " its your fault you clicked the wrong button, what you don't know computers?" . 10. if Groupon don't have the $they should obtain it from the vendor because I had to spend my money and time 2x to travel to the site, dressed up in an expensive business suit. It was difficult because the proper address of place was not given and when I figured it out and got there there was no name or building number on door, I had to go up and down the elevator asking people who had never heard of the Security school in their building. Then I went to the basement wanted around and round and saw something and went in a little cubicle where there was a young guy was scared to talk. Afterwards a rude guy claiming to be the director of the school rushed out, upset at me and Groupon because, I'm asking questions about the schedule probably, and claiming he's losing money from Groupon and chased me awaywhen asked him about my $which I paid, he correctly stated, I didn't give him any money so I should get a refund from Groupon. What could I do? Groupon signed on a vendor who is crazy and they don't care what happens to the poor customer afterwards. The whole thing now look like a sneaky set up from the onset . From the easiness of collecting the money by Groupon to the rindy-dinky dirty , smelly carpet basement little cubicle of the "school" to unpleasant This is now right
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I apologize for the frustrating
experience with this orderAll purchases go through a system of checks to ensure we're providing a secure purchasing environmentThis purchase was flagged as potentially unauthorized so our system canceled it and deactivated the account as a precautionI apologize for the mix-upWe have since manually reviewed the transaction and see that this was done in error.I have reinstated your Groupon account and issued $in Groupon Bucks to cover the SALEdiscount from 4/All Groupon Bucks will apply automatically to your next purchase and these Bucks expire in daysAdditionally, this deal is still available for purchaseIf you would still like to purchase this item, simply click on the following link and sign in with your [email protected] email address:https://www.groupon.com/deals/gg-apple-ipad-air-2-16gb-or-64gb-tablet-wi...⇄ I apologize for the troubleOur customers security is of the utmost importance to us and unfortunately in this case, we were a little over zealous.If you need assistance placing this order, I'm happy to helpPlease reply to my direct email for assistance. Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/06/02) */
Hi Deirdre,
I'm sorry for any trouble with this GrouponLive purchase
Typically, after the day of your purchase, we are only able to issue refunds if the event has been canceled or rescheduled for a date that doesn't work for you
However, because of your explanation and the fact that you reached out to us and ran into some delays, I am able to make an exception and cancel your purchaseI've just canceled this order and issued $as a refund to your card
This credit will post, depending on your bank's processing speed, over the next business days
Please note that in the future you can only change, update, or cancel your order on the day of your purchase in the "My Groupons" section of your accountAfter the day of purchase, Groupon Live purchases - with few exceptions - cannot be refunded
If you have any further questions, please let me know
Regards,
Andrew C
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I am truly sorry to hear about the experience
you had trying to redeem this GrouponFor Local deals, we can only offer refunds for unredeemed vouchers within three days of purchase.Additionally, we issue refunds only if there is an unresolvable issue with the merchant or they do not provide the services offered in the deal.If you are having trouble getting in contact with the business we do have other optionsI can escalate this issue over to our Scheduling Team who can reach out to the business on your behalfOnce this is completed the merchant will contact you back directlyIf this is something you would be interested in just reply to my email and I can complete that request for you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket # ***I responded to you a moment ago via email from [email protected] ticket # ***, it was stated: Unfortunately, we will not be able to issue a refund because your voucher is Final SaleThis information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal, http://www.groupon.com/deals/gl-platinum-comedy-tour-ft-mike-epps-2.If you are in contact with the purchaser, we recommend discussing repayment options directly with them.If you dispute the charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with us or with the purchaser, you should work with them directly to discuss a resolution.Regarding your complaint: I am truly sorry for any inconvenience this may have caused.After investigating this matter further, we did not find evidence to suggest your account was used in an unauthorized mannerSince this is someone you know, we would advise that you reach out to discuss repayment options with them.If you are concerned about the security of your account, we recommend changing the email address and/or password associated with itTo do this, please visit www.groupon.com and sign in using your email address and the password that you set when you made your first purchase or created your account.Once you are signed in, you will see your name at the top right corner of the websitePlace your cursor over your name and click on "My Account" from the menu that drops downFrom here, you can update your account information (including your email address, password, and credit card).While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstanceWe hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for any trouble! I can confirm that your refund processed successfully on 11/15/for the amount
of $back to your *** paymentYou should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards,*** *SupervisorGroupon Customer Support

Hey Amanda,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew
*.ManagerGroupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ***@groupon.comRegarding your complaint: I am very sorry that there
was a delay in providing resolution to your issue l see that your voucher for Pianos by Preston been refunded to the card used to make this purchase on 08/22/2017. Please allow up to business days for this refund to fully reflect on your statementAgain, we're very sorry for any confusion with this deal. While the feature was listed in the Palm Beach area, we always do our best to include specifics in the Fine Print section that would make you aware of any conflicts. In this case, the Fine Print stated: "Valid only in StLucie County, FL and Martin County, FL." We're happy to provide this refund to you, but please note the Fine Print on all deal pages when buying Groupons in the future, as we don't want you to have this frustrating experience again I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** Manager Groupon Customer Support"

Complaint: ***
I am rejecting this response because: this response does not address my concern I have not used $in groupon bucks, furthermore, I was forced to reuse the $on another Groupon instead of having my money back and being able to purchase service directly from the merchant on elsewhere You have not honored your original offer of a $credit in Groupon bucks and therefore this response is unacceptable
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, we reached out on July 1st, to you via the following ticket (***)"It appears we have unredeemed this Groupon back on June 11th for youYou will now be able to reprint it or pull it up on the mobile app.For future reference, if you mark a Groupon as redeemed on the mobile app or on your "My Groupons" page, the Groupon will be moved to the "Redeemed" section of your account and you won't be able to print it.In regards to your card being charged after the initial decline for *** ***:It appears on your original attempt of purchasing this deal, the card was declined either due to insufficient funds, incorrect billing information, or by your bank placing a hold on it. We send an automatic confirmation email of the rejection as well as inform customers on how to edit / update their billing for the order that is currently pending or declined in order for us to retry within hours so we can provide customers with what they were trying to purchase In regards to the original failed attempt, it may be best to speak with your financial institution as to why it was originally declined.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceThere is nothing further we can do to assist you with this request and we consider this matter resolved.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: when talking with *** resort they said up to groupon each company putting blame on otherI received refund now after getting my bank involved with matter so I appreciate all Revdex.com help in this mattet
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Refund requestI'd like to offer a trade in
for this deal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for any troubleThe promotion code
you applied could only be used towards one voucher between the two vouchers you purchased for Specialty Pizzas at *** ***Therefore, it looks like we processed a refund on 5/25/for $back to the card used for the purchaseIt should appear in your bank statement. We apologize for the confusionTo make up for this, I've issued the additional $in Groupon Bucks to your account.This credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer ***

*** *** Sanctuary *** *** *** *** *** *** Atlanta, GA

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We appreciate receiving feedback like
yours, as we use it to review the deals we run on our siteWe also address these kinds of issues with the business directly to ensure they don't happen again.To help make up for the trouble, I have issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly.I’ve also emailed you directly from [email protected] via Ticket #*** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/09/03) */
Contact Name and Title:*** Manager
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@groupon.com
Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm
sorry for the trouble
It appears that the representative that you last spoke with said they would provide a shipping label to you to return what you did receive and it looks like that didn't happen eitherUnfortuantely, we do not have the capability of sending a replacement kit to you
Since we have been unable to facilitiate a replacement kit or any of the missing pieces, I've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement
We appreciate you bringing this to our attentionWe'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work with as well as looking into why you never received a pre-paid shipping label from our representative
I apologize again for the troubling experiencePlease do not hesitate to let me know if there is anything I can do for you
Regards,
***
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: This deal was originally purchased using a combination of Groupon Bucks and your own card ending in ***.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support