Groupon, Inc.

Hey Janet,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew...

C.ManagerGroupon Customer Support

Revdex.com:
My dispute with Groupon has been resolved.  They have accepted the return and duly credited my credit card.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including the response from my colleague [redacted] in ticket [redacted].In ticket [redacted], we state:"Hi [redacted]I am truly sorry to hear about the disappointment. We're always working to make sure our customers feel safe while using Groupon.The total paid amount for the mentioned four orders was US $282. I have checked the records and I see that we have already refunded the US $69 to your bank account. The remaining amount is US $213 which has to be refunded from our end.The fraudulent orders claimed are listed below for your perusal,simplilearn-390-chicago - US $69excel-with-business-2567-chicago - US $199shoprunner-chicago - US $5holly-and-hugo-538 - US $9We are here to always help you with a better resolution. Kindly check this and once you confirm, I'll be happy to assist you right away.I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated.Once again I apologize for the trouble caused."if you have any questions, please follow up in that thread, which was sent to the email address provided to the Revdex.com, which is [redacted]
Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi Cathy,I *m sorry for the delay with this issue. I *m * manager here *t Groupon, *nd I wanted to look into this for you personally to find out what happened. Thank you for your patience.On the original screen where you made this purchase,...

http://groupon.com/deals/gg-solid-sterling-silver-diamond-cut-hoops, we included * "Fine Print" section on the deal page. This section will *lways include *ll conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Most orders *re delivered within 12 business days from the purchase date"Typically, we're only *ble to cancel your purchase if its outside of this window, but since your order was *lready shipped *nd within the time frame *s mentioned in the fine print, we *re unable to issue * refund *t this time.The tracking information http://webtrack.dhlglobalmail.com/?trackingnumber=[redacted], shows that your package was tendered to USPS. Sometimes tracking information won't continue to update once the shipment reaches certain point, so I recommend waiting for few business days for your order to *rrive.If you haven't received your order by the end of business day mentioned in the fine print, please let us know *nd we would be glad to *ssist you further.If you have *ny further questions, please let me know.Regards,Sundar *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: We are extremely sorry for the...

inconvenience caused from our side.Upon reviewing, it looks like there was an error from our side and there is currently no active groupon account associated with the email  address [redacted]. Plz disregard any email that you have received in regard with account reactivation from our side.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Groupon specified that "specific directions" were sent to my inbox, in support of this complaint and in fact, no real directions were included.  The customer service people are trained to provide blanket apologies and statements of regret, but no actual help.  I have not received any additional offers of tickets (even after I tried buying them 4 different times) or assistance in buying the tickets through the deal.  After 2 weeks of going back and forth with Groupon, I am still receiving the same blanket statement "I'm sorry" emails with not actual help.  For the entire 2 weeks that I was getting the very hollow responses, the actual deal I was trying to buy was still live, front and center on their website.  Very unprofessional, very unhelpful and very inefficient---> GROUPON. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I apologize for any frustration, and for all...

the back and forthAs already stated, we are unable to issue a refund for a fee that was not paid to Groupon. Any funds you paid directly to this merchant will have to be refunded by them. You can reach out to your financial institution for advice regarding your options. They will be able to help you through the process of getting your money back.However to help make up for the trouble, I've issued $30 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

"Hi [redacted]   My name is [redacted] and I'm a Manager with Groupon's Customer Support team. Thank you for your patience as we have looked into your request.   For the safety and security of Groupon, we often review accounts for potential risks. Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account. This decision cannot be appealed.   Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action should it be necessary to preserve the integrity of our program and the best interests of our company.   Thank you for your understanding.   [redacted] Manager Groupon Customer Support"

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.  Regarding your complaint: sorry for any trouble you've had trying to determine the [redacted] deals pricing. We were...

recently notified by your financial institution that a dispute had been issued against that same purchase--specifically, your Groupon for Sesame Place. We recommend reaching back out to your financial institution directly to discuss a resolution. I've provided more specific instructions in my direct email to you, if you have any additional questions, please reply to me there. Thanks for your understanding.  [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.I'm happy to help, but I'll need some more details first. If you could you please provide as much of the following information as possible, I can certainly look into this for you.(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find your purchase and look into this issue. To expedite this process in the future, it's helpful if you include specific purchase details in your initial request.Thanks for your patience! I look forward to helping you further.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm very sorry for any...

miscommunication. I've checked the account associated with [redacted] and there was not a successful purchase for [redacted] with the Nashville Symphony. I do see there was an attempt made on 6/21 at 11:24am CST, and again that same day at 11:26am CST. During both of those attempts, we received a "General Decline" error from your bank. This decline was associated with the card ending in [redacted].Unfortunately, Groupon's allotment of tickets for this event are sold out. We're only able to offer a limited number of Groupons for any given deal and only for a limited time.As an apology for the trouble and inconvinence, I've issued $20 Groupon Bucks to your account to use towards future purchases. This credit is available to you immediately. It automatically applies, and expires in 180 days.If you see the charge on your statement from Groupon, Inc, please let me know and I'm happy to look into any other accounts that may have been created.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: We are very sorry there was a delay...

with your order. We want to do everything we can to make sure items are delivered within the timeframe advertised on the original deal page. I do see that this particular order was refunded back to the original method of payment and $10 in Bucks was issued to your account.I’ve provided more specific instructions in my direct email to you (Ref. [redacted]). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Groupon has been making the same offer for close to a month. I would be allowed 24hrs to choose another "local deal" of equal value to trade. I understood that Groupon would not give a refund. Yes, I was lied to by one of their partner merchants, however those merchants do not work for Groupon, they simply provide Groupon a generous income stream, and Groupon does not have to stand by anything that their "partners" do or say. Once Groupon takes your cash, that is all that matters. I offered to take "Groupon Bucks" which is the equivalent to store credit, which pretty much every store nationwide offers, if a customer is unsatisfied with their purchase. However Groupon rejected this also, only difference is in a store the customer would be stuck with a item they don't want, in my case I got nothing. Groupon has my $88.00 the cell phone repair place has another $45.00 and I have nothing. Now that I am being deployed over seas, I'm out of time. So, this is who Groupon is. A multimillion dollar company who will take $88.00 and be satisfied that they left you with nothing.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11005230, and find that this resolution is satisfactory to me.
Sincerely,
Andrew [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any inconvenience. Please be...

aware that for security purposes, we are unable to modify anyone else's account without their direct consent. In this case, any potential credits or refunds would be given directly to the purchasers of the Groupon vouchers. You can have the purchasers of these Groupons log in using their email address associated with their Groupon account at www.groupon.com/support. The sooner we hear from them, the better we can assist.I've provided this information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague [redacted] in ticket [redacted]. I apologize for any trouble with receiving this reply, as she replied to the email address associated with your Groupon account, which is [redacted]@rocketmail.com.In her reply, [redacted] stated:"I am truly sorry to hear about the experience you had redeeming this Groupon. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered.Unfortunately, this Groupon is non-refundable. Please be aware that due to our return policy for Local deals, we can only offer refunds for unredeemed vouchers within three days of purchase. I know you have had trouble scheduling appointments with the merchant, we are more than happy to help facilitate you getting scheduled with them. Just let us know if you need further assistance.However, your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.For the inconvenience I have issue you $20.00 in Groupon Bucks. The credit is active now and wont expire for 180 days."As this response is accurate to our policies, I must reiterate this information.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: We have already issued a return labelI’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”