Groupon, Inc.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: My apologies for any trouble you have...

experienced. It looks like this has already been taken care of and we have issued a full refund for your duplicate purchase, but if you need any additional help, please let me know.  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted]...

**ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Unfortunately, we aren't able to issue a refund in this situation.I’ve also emailed you directly from...

[redacted] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Janette,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: We are looking into this issue now...

regarding the deletion request you had previously contact us about. I will be looking into this personally and following up with the information we find out.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Marc *.ManagerGroupon Customer Support

Contact Name and Title: Bethany Manager
Contact Phone: 888-664-4482
Contact Email: [email protected]
Hi Linda,
We did reach out to the business on your behalf to try and find another solution, but we weren't able to get approval from the property to cancel your additional bookings as an exception. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for these Getaways Booking deals, and I'm afraid I've done all we can do at this point.
I'm really sorry about this situation. If there is something else I can assist with, I'm happy to help.
Regards,
Bethany M
Manager
Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11121217, and find that this resolution is satisfactory to me.
Sincerely,
Cindy [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for the trouble! I've found the...

purchases for the Wallypark Airport Parking, but it's not in the account associated with this email address. It looks like you have two accounts created with different email addresses. This purchase is in your account associated with [redacted]@stu.rartianval.edu. You contacted us on 1/7/18 and we sent you a password resent link to that address.I am happy to help you gain access to the account you need. Just reply and let me know which account you need a password reset link to [redacted]@icloud.com or [redacted]@stu.rartianval.edu.If you would like to speak with one of our agents over the phone, please visit our [redacted] page with the following link, https://www.groupon.com/customer_[redacted], to request a call back during phone hours of Monday-Friday 8am to 5:30pm CST.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]In ticket [redacted], we stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com.Regarding your complaint: It appears that you were in contact with [redacted] in our Merchant Development department as of early September in regards to this issue. As they will be best equipped to discuss your contract, terms and payments. [redacted] can be reached directly via email at [redacted]@groupon.com or via phone by calling [redacted]If you have any additional questions or are having trouble contacting [redacted] directly, please reply to me here and I will reach out directly to get you in contact with someone.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: As this is a forum for customers, please contact [redacted] as instructed above to resolve any pending issue. He will resolve all merchant issues.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. At this point, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com via Ticket #[redacted].If you have any additional questions,...

please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:And I have already explained that I don't have access to a printer! How about you mail me a prepaid shipping box to send the incorrect item back? Let's not forget that I'm not the one that sent myself the wrong item. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:  Ultimately you sold me a product that didn't work.  This is considered a fraudulent sale.  
Sincerely,
[redacted]

The items that I purchased was a 2 day cruise from palms beach to the Bahamas.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint about the order that was not delivered, I’ve provided resolution in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I attempted to solve this problem with you all twice. I was told no and I had to just deal with it. I do not understand why now after I explained 3 times I did not deactive my account and spending 4 hours on the phone for two days each. I'm requesting all my money back for the groupons I did not use. You guys did not care about me losing my money when you closed my account. I want it refunded in a check as I requested this is the second time you guys deactived my account without my notice or permission.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from s[redacted]Regarding your complaint: I apologize for the confusion this...

promotion has caused. In the promotion you recevied, we included a Fine Print section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Valid on 1 unit per transaction; max 1 Local deal, Goods item, or Getaways flash deal per customer".Due to the above restriction the promotion was not applied to other purchases you have made. I can see that the refunds have been made to your original form of payment and I will be unable to issue any additional bucks in this case. But have no fear – we have special promotions on a regular basis, so check your email, our website, and our mobile app for more great offers in the future!You can visit www.groupon.com/faq#faqs:category-62 to read more about the terms of our automatic discounts, and www.groupon.com/faq#faqs:category-76 for more information on the promo codes we offer.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, please be informed that we have...

already processed refund to the original form of payment which is [redacted] on 01/13/2018. Requesting you to check your [redacted] account for the same.Thank you for your understanding and please let me know if there is anything else I can help you with.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about the expired Pandora deal. I have removed the voucher from your expired Groupon section by marking the voucher as redeemed. The voucher was no cost, so there is no value in canceling. If you choose not to use any deal that was no cost to you, please just redeem the voucher.A Groupon can be marked as redeemed in two ways: either the business will redeem your Groupon when you present it to them, or you can mark it as redeemed in your account. Either way, the Groupon will be moved to the "Redeemed" section of your account, and you will no longer be able to view or print it.You can always go to http://www.groupon.com/mygroupons and choose "Redeemed" from the "Deals" menu to see which of your Groupons have been marked as redeemed.If you see a Groupon in your account showing as "Available" that you would like to move to your "Redeemed" section, just click "Mark as Redeemed" beneath the "View Details" button.If you need to know whether or not you've actually used a Groupon, I suggest contacting the business directly and providing them with the Groupon number (located in the bottom right corner of your printed Groupon), so they can check their records. If the Groupon is already showing as redeemed in your account, please let me know and I will be happy to supply you with your Groupon number.I hope this helps! Let me know if you have any more questions.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: Per [redacted]'s email, we had already marked the Groupon redeemed to have it removed from the expired section of your My Groupon page. We provided the instructions on how to have this Groupon marked redeemed from your end for future reference if something like this had encountered again for a different deal.If you have any other questions, please reply to me, and I'll be happy to answer them. However, at this point, this request is considered resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thanks for your email, and I apologize...

for any trouble. It looks like this has already been taken care of and I can confirm that your refund was processed successfully on 06/13/2017 to the card used for the purchase. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support