Groupon, Inc.

Revdex.com:Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted].Regarding your complaint: I'm...

sorry to hear that you received a defective product and that you've had trouble communicating with the merchant to return your defective product. I can see that you were ultimately able to contact them and the merchant provided a return label on 12/12 for the 1 of 2 orders you contacted them about. You can use this label to return your product to the merchant for a refund. I would also recommend confirming with them that you can send both items back with a single label before proceeding.As I mentioned, I've also sent a direct email to you and included the PDF of this return label in my direct email to you in order to help expedite this process for you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like this has already been...

taken care of, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: 11008232
I am rejecting this response because:  all they said was that they would look at it.  How does that help - they've been looking at it and send me form emails for days.  
Sincerely,
Ann Burgess

Hi Richard,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I apologize for any frustration, and for all the back and forth.Sorry for any trouble! Your refund processed successfully on 02/09/2016 to...

the card ending in 8619 . It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.Regards,Badri [redacted]Manager Groupon Customer Support

Hello Diego,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email [email protected] your complaint: I've just canceled this order and issued a...

refund of $19 in Groupon Bucks to your account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Lakshmi *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. I have included a breakdown of the [redacted] Beach and Golf...

Resort order in your account to help clear up any confusion: The order in question, Booking # [redacted], was first attempted using a mobile device previously used on your account. This attempt was done on 12/13/2017. Sometimes customers accidentally make purchases using the Groupon mobile app or browser on their phone, this appears to be the case. When you complete a purchase, you'll see a "Thank you" screen and will also get an email confirmation right away. Your Groupon order will immediately reflect in your account. In the case of this order you would not have received that confirmation email because we received a "General Decline" when trying to charge your card. The order was then held in a failed state until it either cleared out by the consumer or until we are contacted to remove the order while it is still in a failed state. When a failed order is not cleared out from the account, we will automatically attempt to recharge that card within 24 hours. This automatic recharge is cited in the email we send consumers to notify them of unsuccessful orders. The order was automatically attempted again within 24 hours on 12/14/2017, again we were met with a general decline and another email notice would have been sent at that time. This order finally processed on 12/15/2017 after our system automatically attempted to collect the funds again. As stated under the Fine Print & Details tab on the screen from which this purchase was made, www.groupon.com/deals/ga-bk-[redacted]-beach-and-golf-resort-20, "15-day cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable." When you book through Groupon, we process your payment and send it to the hotel and as such the hotel's cancellation policies will apply meaning that this order was nonrefundable once processed successfully. We reached out to the property on your behalf prior, but weren't able to get approval from the property to cancel/refund your booking as an exception. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals. Additionally, we previously issued $60.00 in Groupon Bucks credit to your Groupon account to help make up for the trouble and inconvenience. This credit was available for you to use immediately after issuance on 01/16/2018 and will expire 180 days from that date. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons. For reference, if you ever need to cancel a reservation before the cancellation deadline specified in the Fine Print, you can accomplish this from the "My Groupons" section of your account. Just sign into your account at http://www.groupon.com/mygroupons and click the ""Cancel"" link next to your order. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. It looks like this has already been taken care; I see that we...

reached out to the property and obtained approval to refund your order due to the circumstances. You were issued a full refund, in the amount of $672.63 on 02/12/2018. This refund should reflect on your card statement in 1-10 business days from the date of issuance. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer [redacted]

Hello Dalana,Thank you for reaching out to us through the Revdex.com. I responded to you a moment ago via email from [email protected] your complaint, I wasn't able to find your purchase using this email address. Could you have used a different account associated with another...

email address to make the purchase?I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Brette *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12653960, and find that this resolution is satisfactory to me.
Sincerely,
Wes Podsada

Complaint: [redacted]
I am rejecting this response because: I have replied to the companies email and  am now waiting on a final response/decision. I do not agree with the offer as it not does not suffice for covering the funds I have lost over time with the company. I have offered a response of a bigger refund or discounted items interested in purchasing. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:of the poor customer service that I received from GROUPON. The broken promises of contacting me back to no avail. The inability of reaching out to them via phone line, and in addition I since taken the DEFENSIVE DRIVING COURSE via a very reputable company AAA. I just want my refund back, and call it a lesson learned.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I am very sorry for the trouble...

with your previous order. However, I've gone ahead and issued $30 in Groupon Bucks to your account for use towards your next purchase.This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account atwww.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regards,[redacted] CS Manager

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I am truly sorry to hear about the...

experience you had redeeming this Groupon. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered. Unfortunately, this Groupon is non-refundable. Please be aware that due to our return policy for Local deals, we can only offer refunds for unredeemed vouchers within three days of purchase.Groupon always works towards our customer’s delight in every transaction. We never intent to hurt our customers in any way. The Supervisor on call was trying to give you the details of the policy on refunding the used Groupon.As an apology for the inconvenience, I've issued you $50 in Groupon Bucks. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm very sorry for the trouble you've...

experienced trying to redeem this Groupon, and I can absolutely understand your frustration. I've just issued you a full refund and removed this Groupon from your account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”Tell us why here...

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. In circumstances like this, we typically require customers to return the received package in order to process a refund. We provide a...

shipping label for free returns.   However, because you are a great customer and I can understand the frustration, I've made an exception in this case and have just canceled your purchase and issued a refund of $63.11 to your credit card. Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner. Regarding your inquiry about tax, sales tax is collected at checkout for Groupon Goods purchases. The tax rate is determined by a variety of factors including the state you live in, the type of product, the location of the inventory, and whether or not the seller of the product has a physical location in the state. We display the tax, shipping charges, and total purchase price on the order confirmation screen before you finalize the purchase.Please let me know if you have any additional questions.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We'd be happy to assist you, but we...

were unable to find the account associated with this purchase. Can you please provide the email address associated with your Groupon account?I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: The money was never credited back to my account even after the information that was sent to me. My bank also said that they didn't saw no transaction. I had to dispute the transaction to get my money back.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I can confirm that your refund processed...

successfully on 10/25/2017. You should have received an email confirmation shortly after this refund was issued.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]