Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: it looks like we refunded both of...

your purchases for the [redacted] at Monsoon Lagoon on August 20th to your original form of payment. You should see the credits reflected on your statement within 10 business days of that date.I've also emailed you directly with this information. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: You were issued a full refund in the...

amount of $34.00 to Groupon Bucks on February 11, 2017.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because:Hi Erica,Thank you for the detail.  I understand the final sale agreement - what is frustrating is that you already know I haven't redeemed it.  That is why Groupon reached out in the first place.  You were able to identify, me specifically, that I haven't redeemed my card and it was ALSO GROUPON that recognized customers were having issues.  Those two variable together, to me, invalidates the final sale agreement.  You know there was a problem, you know I haven't redeemed the product.....its not that you're unable to issue a refund or a replacement - you are unwilling. Not much else I can say - I'm not going to spend all this time trying to convince you further how a refund is reasonable.  Its not an acceptable response and the issue isn't resolved but I will no longer spend time fighting this. 
Sincerely,
Todd [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I am very sorry for the trouble you...

had trying to use this voucher and when contacting our customer support team. We issued a refund back to Groupon Bucks on 11/16 for this order, unfortunately it looks like you requested your account be deleted but I am happy to reactivate your account so you can use these Bucks.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: As per the fine print of this deal, additional shipping charges are applicable at the time of redemption. Since this was listed in the deal page, we'll not able to process a refund after 3 days from the purchase date.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I'm sorry to hear about your disappointing Groupon Live experience! We appreciate receiving feedback like...

yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.To help make up for the trouble, I have issued $40 in Groupon Bucks to your account. This credit will be available for you to use shortly.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve also emailed you directly from [redacted]@groupon.com via Ticket #[redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I'm sorry for the issues that you had in...

trying to schedule your massage with A New You.  This is never the experience we want you to have with a Groupon deal.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the frustrating experience...

while attempting to purchase the [redacted] Barbecue Groupon. I am able to provide a resolution and happy to assist you further.I’ve provided more specific details and instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hey Han,I'm sorry for any frustration that's occurred.I notified the representative who's assigned to your issue and she'll be in touch soon.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] in Ticket [redacted].Regarding your complaint: I am very sorry...

for the difficulty you had with the merchant. That is not the experience we want you to have with Groupon. When you contacted us on 06/04/2016 via Live Chat, [redacted]. let you know they had canceled this order and issued a refund of $68.00 in Groupon Bucks to your account. These Groupon Bucks were then spent that same day towards the purchase of another Groupon. Unfortunately, we are unable to issue a refund twice for the same purchase. Since your refund in Groupon Bucks was spent, we cannot refund your credit card.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint on the error that you are receiving while...

purchaing the Xtreme Craze Groupon:I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am sincerely sorry for the trouble you had attempting to redeem your [redacted] voucher. It appears when you originally submitted your purchase, the transaction was held in a pending state. We do ask customers to allow up to 24 hours for orders to finish processing. Once it does, you should receive an email from us as soon as your order has gone through.Since your voucher was unavailable at the time you needed it, I understand that you paid the merchant directly for the services. In this case, I've just issued you a full refund and returned the amounts to your credit card and Groupon account, respectively. Your statement will show a refund of $17 to the [redacted] card ending in [redacted]. Please allow up to 10 business days for this to reflect. Your Groupon Bucks portion is a total of $20. The Groupon Bucks are available in your account immediately, never expire, and automatically apply to your future purchases. You can see your Groupon Bucks balance by clicking on your name in the top right corner of Groupon.com. Your Bucks will be displayed at the top of your My Groupons page.In regards to your concerns contacting us via phone:You can always visit http://groupon.com/support to request a call back for assistance in regards to any future questions/concerns. This feature is available from 08:00 AM to 06:30 PM (CST) Monday through Friday.Again, if you have any additional questions, please reply directly to this email.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: I can completely understand your frustration with this pending order issue. As we have already issued you the full refund in the same method by which it was originally paid, that is the only solution we can provide you. As we did not charge any funds beyond the Groupon price, any payment you made to the restaurant cannot be refunded by us. While I agree that it was inconvenient that the Groupon was not ready when you went to use it, we do always ask all customers to verify the purchase has gone through before attempting to use a Groupon with any business. In this case, as we did email you to notify that the Groupon was still pending, we would ask that you wait to visit the business until it is available for use.While I cannot refund funds charged from the restaurant, I will happily issue you an additional $20 in Groupon Bucks to your account for the inconvenience. Groupon Bucks are immediately available for use, apply directly to any purchase you make, and will not expire for 180 days.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:  I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Could you please forward us the email...

you received that mentioned $76 in credit?I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
 
I am rejecting this response because: 3 days past and so cannot be refunded??? It is a servce coupon not used for hidden and excessive additional fees of $10. No reasonable person would expect such outrageous extra fees additional to $46 oil change cost. It was not disclosed initially because Groupon knew nobody will buy the service if such $10 extra is disclosed.  Further, your price of $56 is more expensive than Toyota dealer price of $50. Stop this kind of bait and switch practice!
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: Sorry for any trouble. Sometimes...

customers accidentally make purchases using the Groupon mobile app on their phone. If you have a smartphone and use our mobile app, this may be what happened. I can see that you have placed this goods purchase using mobile app. As per your request , we have already cancelled your order and issued you a full refund of $141.08 back to your payment card and removed this Groupon from your account. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Debra,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: It appears that only two purchases were...

made for [redacted], not three. In order for Buy With Friends to work, three people must make at least three purchases. Additionally, your friends must use your specific link. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Ashley *ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Groupon goods purchases(Craftsman 14...

PC Wrench Set) that were not as advertised.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] C.ManagerGroupon Customer [redacted]