Groupon, Inc.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm that...

your refund processed successfully on 1/17/2018. The refund was for both of the 14K Solid Yellow Gold High-Polish Hoop Earrings: 14mm, LED Light Knit Beanie Hat Black and Multicolor LED Bike Wheel Lights (4-Pack). You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was issued as Groupon Bucks, the credit is available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: 11019110
I am rejecting this response because: There is still no attempt to resolve and I don't know why so much time is elapsing without an attempt to resolve.
Sincerely,
Jenifer [redacted]

Complaint: [redacted]
I am rejecting this response because: I don't get any feedback form Groupon
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm absolutely sorry for the trouble and...

frustration you encountered while attempting to redeem your Groupon. Fortunately, it looks like this has already been taken care of as I see that you were offered a Trade In for your voucher by one of our agents on 12/21/17.Again, I'm sorry for the inconvenience. Please let me know if you have any additional questions by replying directly to the email I sent via [redacted]@groupon.com.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hey [redacted]I'm sorry for any frustration that's occurred here.As Amarnath mentioned before, in internal ticket #[redacted] we're not able to assist you further until you provide the details of your method of payment and billing address.Please reply to the last message you received from [redacted] and he can continue to work with you on this issue.If you have any additional concerns, please reply to that ticket for further assistance.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm so sorry for the trouble you've...

experienced. Generally, items marked as final sale are not returnable. However, I've made an exception for you in this case. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]. I see that you already received a resolution on January 4, 2017.Regarding your complaint: a refund for this purchase has already been issued.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: 11030083
I am rejecting this response because:
I am not being given a resolution only that a different manager is being signed. Not acceptable.
Sincerely,
Callie [redacted]

Complaint: [redacted]
I am rejecting this response because:I have attempted to rectify this with Groupon support for at least a month and have had no follow up from Groupon by email or via phone. The items were defective and returned I demand a refund.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: This Groupon Goods item is sold by a third-party merchant—they'll take care of ensuring the fulfillment,...

delivery, and quality of the item you've purchased.I've checked the correspondence that you had with the merchant and see that the merchant offered a resolution of shipping a replacement item to you on December 30.I suggest you to try contacting them once more to get a resolution for this issue.I’ve also emailed you directly from [redacted]@groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hi Rebecca,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I’m so sorry to hear that you’re unsatisfied by your latest Groupon experience. I am a manager here at Groupon, and I am happy to look into...

this further for you. I see that the order has been cancelled and full refund of $119 Groupon Bucks has been issued to your account.Once again, please accept my heartfelt apology for this situation, and don't hesitate to let me know if you have any further concerns or questions.Thank you for your understanding.Regards,Shyam *ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I do not want "Groupon Bucks" I  previously advised groupon of this, I do not wish to do business with groupon again or their vendors. I advised them of this when the problem first arose and when they refused to give me a full refund to my credit card, that is when I sent the complaint into the Revdex.com.I want a full refund to my credit card. That is the only acceptable resolution given the circumstances. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: There has been no attempt to resolve the issue.  I am being very flexible in accepting groupon bucks as compensation instead of an actual refund.  This is the worst customer service I have ever experienced.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm so sorry to hear about the trouble...

you've had with your Groupon Goods purchase. This is never the experience we want you to have, and I certainly understand your frustration.It looks like we have previously emailed you a return label for the items. If you would prefer a refund, I've sent your prepaid mailing label in a separate email. Just click the download link in that email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment. For future reference, you can generate a return label from My Groupons when an item is eligible for a return: visit https://www.groupon.com/faq#faqs:content-104 to see how.Please allow 2-3 weeks (or sooner) for your return to be received and refunded. Within 3 business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processed. Keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:  We're unable to issue refunds if the event has been canceled or rescheduled for a date that doesn’t work...

for you.I’ve also emailed you directly from [redacted]@groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted].ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Heather in ticket [redacted]. I responded to you a moment ago via email from [redacted]@groupon.com.In ticket [redacted], you are correct in stating that you were offered a Trade In on your voucher for the [redacted] Photography package. This Trade In was utilized on 09/26/17.I can completely understand how frustrating this situation has been, and we at Groupon never want this to be a customer's experience. Typically, we are only able to issue a refund or any type of Groupon Bucks credit within the first 3 days of purchase, unless the Fine Print states otherwise or the business has closed. Once we are outside that time frame, the vouchers are considered final sale. Once a voucher is expired, businesses will accept your expired Groupons for the price you paid in accordance with our terms of service. The expired value of a Groupon does not turn into Groupon credit to use on a new purchase.Regarding your complaint: We do our best to make buying Groupons as easy as possible, but we know there's always room for improvement. We'll use valuable feedback like yours to make this process smoother in the future. While we definitely use a customer's feedback and their experience as a training tool for future interactions, the process with which we go about doing so is internal and unfortunately is something we are unable to share.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Their answer is unacceptable.  Case in point, any company advertising a product  at a set price would not charge you more just because the product is selling well.  I would consider that false advertising and the Revdex.com should not allow that business practice to go unresolved.
Sincerely,
[redacted]

Hey [redacted],I'm sorry for the delay and frustration but the Customer Support department doesn't have direct access to your account, deals, statements, etc.As we've explained: the best way to get specific answers and have your concerns properly addressed is to contact your Acct. Manager.That said, I've reached out to the Merchant Support Dept. to get additional information and we'll contact you via email as soon as we have more information/explanations/etc.If you have any additional questions, please reply to one of the emails that you've been sent directly from [email protected] you,[redacted].ManagerGroupon Customer Support