Groupon, Inc.

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. In circumstances like this, we typically need to reach out to the business. We want to make sure we've done all we can to resolve the issue...

directly with the business and help you redeem your Groupon as originally intended. However since you prefer not to wait, we canceled this voucher and repurchased with a new voucher code. Hope you have already redeemed the code successfully with the business website. Again, I apologize for all the inconvenience.I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help.Regards, [redacted] N.ManagerGroupon Customer Support

Complaint: 11125586
I am rejecting this response because:
Sincerely,
Miguel [redacted] I am not sure why another manager took on my case at Groupon if he or she was going to repeat the exact same paper lines of the last individual. I doubt you're sorry because you're making assumptions with out getting the customers side of things. Also, I am not sure why you're sending things to my email and not posting them within the Revdex.com posts because they are the individuals that are helping with the case, so it is also helpful if you would reply here.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm...

that your refund processed successfully on 05/06/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was issued as Groupon Bucks, the credit is available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at [redacted]I apologize for any confusion, and I hope this clears everything up. Please let me know if you have any other questions.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

We are on it! Thank you for letting us know. I am followign up with the customer now.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry to hear that you are unable to...

use this Groupon. However, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past 3 days from the purchase date. If you’re unable to use a Groupon, a friend or family member can use it instead. We only issue refunds if the business is unable to provide the services offered in the deal.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: All taxes and fees were listed on the...

deal page upon checkout.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com in the ticket # [redacted].Regarding your complaint: I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: [redacted]@hotmail.com is NOT my account[redacted]@mail.usask.ca is NOT my account. My account is [redacted]@yahoo.ca! They are accusing me because they could not find any other reason for their lousy website. I want [redacted]@yahoo.ca back!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I've refunded this order back to your...

original form of payment.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Thank you Revdex.com.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: To help make up for the trouble, I have...

issued $15 in Groupon Bucks to your account. This credit will be available for you to use shortly.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I'm really sorry for the frustrating experience you had. I see based on one of your previous contacts, this issue has been resolved. A full refund was processed back to your original form of payment on November 24.If you have any additional questions, please reply directly to this email and I'll be happy to help.Regards,[redacted] TManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, [redacted] stated:"Sorry for any confusion. As I mentioned before, your refund was issued to the card you originally used to make the purchase.Your refund was processed to the paying card, your [redacted] ending in [redacted], and would have appeared on your statement as a refund from Groupon, Inc. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status."Regarding your rejection: You are a loyal customer of ours and I want to make sure we have this resolved for you. Since you have not seen the refund reflect your statement I have issued the amount paid for this Groupon into Groupon Bucks, a total of $15.I truly do apologize for the inconvenience, and sincerely with this hadn't been your first experience. I have issued the $15 in Groupon Bucks to your account. This is issued as a sign of good faith that we don't ever want our customers to have a negative experience of this nature. Groupon Bucks apply automatically to any future purchases until the amount is completely spent, and the value doesn't expire for 180 days.If you have any other questions, please reply to me, and I'll be happy to answer them. However, at this point, this request is considered resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com. Regarding your complaint: I’ve looped in a manager who works on the...

Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understandingRegards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I'm really sorry, but unfortunately, we are...

unable to extend the expiration date or re-issue your Groupon Bucks. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted].ManagerGroupon Customer Support

Hi [redacted]I am really sorry that you have been waiting for an update from us regarding your account related issue. I have reviewed all your past correspondence with us and can confirm that the issue is been escalated from customer service to our account specialist team.Our account specialist team...

handles specific account related issues. Normally these issues are prioritized and resolved. However, in your instance, I am really sorry that it has taken so long. I will have this issue expedited again and ensure that you are updated as soon as possible.Thank you for your understanding.Regards,[redacted] Manager,Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I still haven't received a refund from Groupon. Also - I am NOT REQUESTING ONE! I already went through [redacted] for a refund as I am protected from fraud through them. As I suggested previously, Groupon should deal directly with [redacted] at this time. Please stop contacting me.I do not trust Groupon and will never use their services again.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I am truly sorry to hear about the experience you had with this...

Groupon Stores purchase. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case.I can confirm that your refund processed successfully on 12/20/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.Thank you again for reaching out to us. Please reply to the email I mentioned above directly to let me know if there is anything else I can do for you.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. It looks like this has already been taken care of as I see that you...

were issued a full refund, in the amount of $32.00, on 10/19/2017. This refund was issued back as a Groupon Bucks credit available on your Groupon account. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support