Groupon, Inc.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] this point, I can no longer provide any further updates on...

the status of your order, so I've issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.Situations like this can sometimes occur due to an unexpected inventory shortage or a complication with the shipment while in transit; but obviously, this is not the outcome we had hoped for.Again, I'm truly sorry for the trouble, and I want you to know we're doing everything we can to make sure this doesn't happen again. Please let me know if I can help with anything else.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Joshua EManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello Jodi,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: You've sent us tracking associated with the orderI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Ashley CManagerGroupon Customer Support

Complaint: [redacted]
 
I am rejecting this response because:Groupon will not email me through this thread. They are trying to private message me and tell me to deal with my financial institution for a refund.
Sincerely,
[redacted]

Revdex.com: i received correspondence from from the Credit Card Company that the card in dispute was issued from.  They have issued me a temporary credit until the investigation is completed.  Any information you could gather would be of great benefit to this case so that I may take the appropriate legal action.
I have reviewed the response made by the business in reference to complaint ID 10982294, and find that this resolution is satisfactory to me.
Sincerely,
Holly [redacted]

Complaint: [redacted]
I am rejecting this response because: the item I purchased was inacessibleft. I contacted Groupon immediately upon purchases and was informed I would receive a refund. This is simple theft if you are unable to provide me with the item I purchased or issue a refund. 
Sincerely,
[redacted]

Tell us why here...Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: while it is correct...

that we can only change the shipping address for Groupon Goods orders within 2 hours of purchase, I completely understand any frustration you might have experienced. I've made the exception to refund this purchase back to your original form of payment, as will as issue you $10 in the form of Groupon Bucks to your account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I did not receive any email from business on 8/22/16 as stated. 
Sincerely,
[redacted]

Hey Paul,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up by the end of the next business day with an email.You'll be working with Eric *. and your Ticket # is [redacted].Thank you for your patience. I'll be emailing you a quick message to get the correspondence started and Eric will take it from there.Regards,Andrew *.ManagerGroupon Customer Support

Hi Laura,Thank you for reaching back out to us through the Revdex.com. I ha*e re*iewed all past correspondence and I'm sorry for the trouble. I double-checked, and this refund has been recei*ed by the bank that issued the card ending in 1718.I'*e also located the Acquirer Reference...

Number (ARN) for this refund, which is the confirmation number created by the card processor—in this case, Wells Fargo Bank, National Association—when they successfully transferred the funds to your bank. Please contact your bank's claims department with this information so that they can retrie*e your funds:Acquirer Reference Number, ARN: [redacted]Last Four Digits of Card: 1718 Purchase Date: 11/8/15Refund Amount: $37.61Refund Date: 11/8/15 (Processed 11/9/15)Issuer of Refund: Groupon, Inc.My apologies for the incon*enience. Please let me know if there's anything else I can help you with. Thank you,Brette *.ManagerGroupon Customer Support

(The consumer indicated he/she DID NOT accept the response from the business.)
There should be a time cutoff where you are allowed to get your original money back from Groupon. It is cash and if it is not redeemed after a few years, Groupon should not be ablke to keep my money. I am never buying a...

Grouon ever again.

Hi [redacted]Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble with your Groupon Goods purchase. This is never the experience we want you to have, and we're completely embarrassed by the mistake. We're doing everything we can to make sure this doesn't happen in the future. The deal you purchased has been closed and is no longer available for purchase. You may see this item for sale on our site, but that is another deal. If you're interested in the item, you are welcome to purchase it from one of those deals. I apologize again for the trouble. If I can help with anything else, please let me know. Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble. I'm able to go...

ahead and make a one-time exception in this case. I've just canceled your purchase and issued a refund of $22 to your credit card. Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the future. Of course, if you ever run into difficulty redeeming your Groupon, please don't hesitate to contact us. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] via ticket [redacted]Regarding your complaint:  The purchases you...

made were for 2 Groupon Stores orders.   Per the Fine Print on this deal, "This item is sold through the Groupon Store Triple7deals, operated by [redacted] Ontario Inc. The merchant is solely responsible to purchasers for the fulfillment, delivery, care, and quality of the advertised goods and services."  Unfortunately, Groupon does not have the ability to cancel these orders on your behalf.  They can only be cancelled through your order confirmation email within 2 hours of your original purchase.  Please be advised the 3 day cancellation window you referenced is only applicable to our Local deals.  Since this item is shipped out, the cancellation window is much shorter in an effort to get the items to you as quickly as possible. In your email to us on 8/19 via ticket number #[redacted], you cited you refused the delivery and returned the item to sender.   The tracking number doesn't reflect this just yet.  Once the item reaches the seller, a refund will be initiated.  If you have any additional questions regarding the refund, please follow up with the seller directly.   You can reach them by following these directions:• When you purchased this item, you received a "Thank you for your purchase" email• Log into your email account and pull up this email—make sure you're looking at the email account tied to your Groupon account• Click "View Order Details"—this takes you to the item's order page• From there, click the Contact Merchant buttonI'm very sorry for all the trouble you've had with these orders.  As an apology for the inconvenience, I've issued $10 Groupon Bucks to your account.  This credit is available to you immediately and expires in 180 days.  It will automatically apply to future purchases until it runs out. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hey Dina,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew...

*.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from s[redacted].Regarding your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/05/28) */
Contact Name and Title: [redacted]./Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
Since this item was returned to sender, we were able to issue a full refund to the original form of payment. Please allow up to 7-10 days for the refund to be reflected on your statement.
If you have further questions, please let us know.
Regards,
[redacted].
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/05/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has refunded the purchase amount which was the resolution I requested. Thank you.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I apologize for any frustration, and for...

all the back and forth. Your refund processed successfully on 7/14/2016 to the card ending in [redacted]. It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Additionally, we have increased the available credit in your account to $60. The credit is available immediately, is valid for 180 days and automatically will be applied to your next Groupon purchase.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: they are not recognizing my complaint they are only focusing on the dates of purchase and event dates. And they do have the event dates wrong anyway.  Here is a copy of an email from The Cosmo:Good Evening June,Our groupon system has been a little confusing. So the groupon itself is not expired it was just the time to purchase them has expired. You are more than welcome to come with the groupon and we will honor it. I have advised my staff as you are not the only one this as happened to but if there are any issue just ask for [redacted] and I will be more than happy to assist you. Warmest Regards, .....................................................[redacted]Assista...⇄ Manager, Boulevard Pool[redacted]
*  [redacted]
*  [redacted]
 The Cosmopolitan of Las Vegas[redacted]Las Vegas, NV 89109
Sincerely,
[redacted]