Groupon, Inc.

Complaint: ***
I am rejecting this response because: The video was essential to this experience and the very reason why I purchased the whole packageWithout the video this was not anything I would have consideredPlease reconsider your offer, as I am even willing to accept a 'store credit' instead of a real refund
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Refund status on Helicopter Tour
DealRefund is already been processed to your Groupon account and is available for you to use it momentarily.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comI double-checked, and this order has processed successfully and is
safely nestled in your accountYou can find your Groupons by logging into your account at www.groupon.comIf you are signed in, you will see your name at the top of the deal pageIf you don't see your name, click on the link that says "Sign In" on the right side of the page and then enter this email address and the password you gave us when you made your purchase or created your accountIf you forgot your password, you'll be able to reset it thereOnce you are signed in, place your mouse over your name at the top right of the screen and click "My Groupons" in the drop-down menu that appears to access your GrouponsIn the meantime, here is a link you can use to access the Groupon directlyPlease note, you must be logged in to your Groupon account to view*** I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer Support

Hello, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I apologize for any frustration, and for all
the back and forthIt looks like this issue was taken care of on 5/1/2017. I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,**SupervisorGroupon Customer Support

Complaint: ***
I am rejecting this response because: I still never got a vaild reason with what I did?
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm
that your refund processed successfully on 12/27/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.As an apology for the inconvenience, you were issued $in Groupon Bucks on 12/27/This credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Refund requestWe've converted your bucks refund into a full refund back to your card on 6/15/17.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I am unable to determine the exact reason why you never received delivery of your subscription to the *** *** Express News.As we were unable to determine the cause, we went ahead and processed a full refund of the purchase price back to the credit card account used to make the purchase.We apologize that we were unable to rectify the issue with the subscription delivery, and we hope that the issued refund is an appropriate resolution to the matter.I’ve also sent a direct email to you with this informationIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We have located
the charges in question and have taken the appropriate actions.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I would first like to apologize for
the experience that you've had as a merchant with GrouponIn order to provide you with the best service, I would like to direct you to our Merchant SupportThey can be reached at *** between 8:00AM-6:00PM CSTThey can also be reached via email at merchant***.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for the continued frustration Because a dispute has been filed for this order, it would be best to reach out to your financial institution for assistance. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hi ***,Sorry for any inconvenienceI wasn't able to find your purchase using this email addressCould you have used an account associated with another email address to make the purchase?I can definitely find any Groupons that you have been charged for; I'll just need a little more information
Could you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com, Ticket #*** for reference.If you have any additional
questions, please reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We apologize for any trouble when
redeemingWe would like to offer you a chance to trade this voucher in.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I purchased this card as a Christmas gift for my son and this is the reason of the time frame between purchase date and me first contacting Groupon It is not unusual for people to buy Christmas gifts in advance Also, had the correct card been sent to me that could be used in the US, the product would have had basically zero chance of being defective I purchased one in and had no issues So while I appreciate being given reference to a final sale and day return policy, Groupon still sold several of these cards that were in Spanish and intended for use in Brazil saying on the Groupon itself they would work I am pretty confident that constitutes fraudulent advertisement I appreciate that Groupon is doing the right thing and refunding my money once I return the card I was unable to use.
Sincerely,
*** ***

Revdex.com:
The company Groupon has already fixed this problem nowThey gave me my refundSo we can now close this casePlease let them know that I am happy that they made this rightI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello Bryan,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Alexandria *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: Groupon never gave me receipt of purchaseI called them twice following day because there was no confirmationThey told me they could find no confirmation of my purchase even when I gave them my name and *** transaction numbersThey ended call saying there was nothing further they could do except forward this onLater I received a email stating it was due to a typo in emailYet they did have my email and to this day they have never sent me any confirmation of my resort purchaseI received nothing from them and therefore was not able to useThey were not helpfulI request a refund for services not provided
Sincerely,
*** ***