Groupon, Inc.

Complaint: ***
I am rejecting this response because:Every time I try to communicate directly with this business, I do not get a responseI only get the initial response, but they fail to reply to my follemailsTherefore the solution they are offering has not worked.Furthermore, the recent email they sent me only offered me "Groupon bucks"I no longer wish to do any business with this vendor given their poor customer service and responsivenessI bought something from them and it had unadvertised restrictionsThe product therefore was not as advertisedAs previously request, I want a full refund sent back to my original payment method, not "Groupon Bucks"
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** * in ticket number ***.Regarding your complaint: While you state you never received a followup email from up, in the ticket number listed above, we did reach out to you, and received an initial reply in return.As *** has asked for your permission to move forward in the above ticket, please reply there We will no longer respond to rejections through the Revdex.com, as we are reaching out in that thread.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hi Cathy,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble. Sorry for any trouble! Your refund processed successfully on 11/to the card ending in It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process If it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions.Regards, Bethany *ManagerGroupon Customer Support

(The consumer indicated he/she DID NOT accept the response from the business.)
I will now need to find this product or something similar somewhere elseI want Groupon to be more aware of their suppliers actions when it comes to delivery timesThey are representing their suppliers...honesty, integrity, and customer service are important factors to customers
I still want the item, but if it goes past their guidelines for refunds I may never see it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11095126, and find that this resolution is satisfactory to me
Sincerely,
Debra ***

Tell us why here...Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint: I wasn't able to
find your purchase using this email address. I can definitely find any Groupons that you have been charged for; I'll just need a little more information.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I'm very sorry for the trouble
you've experienced, and I can absolutely understand your frustrationIt looks like both the orders placed from your account have now been delivered to youRequesting you to follow the below return process to send the additional order you have received I've sent your prepaid mailing label in a separate emailJust click the download link in that email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipmentVisit http://gr.pn/GoodsReturns to see how.You can keep an eye on the progress of your return by signing into your account at www.groupon.com/mygrouponsJust click "View Details" and then "View Return Status." Please allow 2-weeks (or sooner) for your return to be received and refundedWithin business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take up to business days for the refund to appear on your statement once it's been issuedI apologize again for the troubling experiencePlease do not hesitate to let me know if there is anything I can do for you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***
In ticket #***, it was stated:"Hi ***,My name is *** M and I am a Manager here at GrouponI am reaching out to you regarding a recent complaint you filed with the Revdex.com.Thank you for reaching out about this unfortunate incident with your hotel bookingWe can fully appreciate how frustrating this situation is, and this is never the kind of experience we want our valued customers to haveThis rate listed on this deal was listed erroneously, and we sincerely apologize for any inconvenience this has caused you.I have issued $to your Groupon account as a good faith effort to make this rightThis credit is in the form of Groupon Bucks, and will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically, and the value is good for daysYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Again, we greatly appreciate your understanding, and please let me know if I can do anything else for you.Regards,*** *ManagerGroupon Customer Support"Regarding your rejection: I can completely understand your frustration in this matter, but I must reiterate the previous replies that we will not be able to reinstate your reservation.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***.Regarding your complaint: I've provided the troubleshooting steps for
entering your shipping address in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me The bed finally delivered on September 10th Thank you
Sincerely,
*** ***

Hi Glenn, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your
understanding.Regards,Kelsey *Manager,Groupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: Since your purchase has already
processed, we're unable to retroactively apply the credit to that transaction; however, I've gone ahead and issued $in Groupon Bucks to your account in which you have placed your order, for use towards your next purchase.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support”

Hello Nermeen,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Alexandria in ticket #I responded to you a moment ago via email from [email protected] ticket #69099569, it was stated:"Sorry for the trouble! I've found the purchases for the Wallypark Airport Parking, but it's not in the account associated with this email addressIt looks like you have two accounts created with different email addressesThis purchase is in your account associated with [email protected] contacted us on 1/7/and we sent you a password resent link to that address.I am happy to help you gain access to the account you needJust reply and let me know which account you need a password reset link to [email protected] or [email protected] you would like to speak with one of our agents over the phone, please visit our support page with the following link, https://www.groupon.com/customer_support, to request a call back during phone hours of Monday-Friday 8am to 5:30pm CST.Sorry for any confusion this has causedPlease let me know if you have any questions."Regarding your complaint: I apologize for the frustration you've had while attempting to gain access to your accountsAs stated in our previous email, if you should have any further issues logging into your account - you are more than welcome to contact us via email at [email protected] you would prefer to speak to one of our representatives over the phone, you can request a call back Monday-Friday 8am to 5:30pm CST at https://www.groupon.com/customer_support.In regards to our standard return policy:It is not our policy to issue a refund for an expired or expiring Groupon past three days of purchase.If you are unable to use your Groupon before it expires, you can still use it for the price you paidFor example, if you paid $for a Groupon that has a $value, after expiration your Groupon should still be worth $toward the products or services originally offered in the deal.When there's an issue preventing you from redeeming your Groupon before the expiration, we ask that you contact us at that time so that we can help resolve any problems on your behalfWe are typically able to find solutions to these sorts of problems, and it's always been our goal for our customers to enjoy their Groupons as originally intended.Of course, even expired Groupons make great gifts, so if you won't be able to use it yourself, feel free to give it to a worthy recipientYou can always give an unused Groupon to a friend unless otherwise specified in that deal's Fine Print.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and will be sure to share your feedback with our internal teams.Thank you for your understanding.Regards,Ryan M.ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:I'm unsure what the communication issue is with GrouponI originally ordered two pet couch covers - I saw after ordering they were being sent to my old addressI called a representative and she indicated it was best she cancel my original order and replace the orderShe replaced the order and updated my addressShe reordered pet couch covers I was BILLED for pet couch covers but only received oneI need to be sent another cover or my card reimbursed for the one I didn't receiveHow is this so difficult for Groupon to understandGroupon surely has access to see cost of each coverWhat are they not computing.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I noticed that this was refunded
back to your account in the form of Groupon bucks on 1/4/by our Service Enhancement TeamI'm glad we could help you out on this.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Suppor

Initial Business Response /* (1000, 7, 2015/07/14) */
Contact Name and Title: manager
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@groupon.com
Sorry for any trouble! Your refund processed successfully on 7/to the card used for purchaseIt should appear on your statement as a refund
from Groupon, Inc
Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement
Unfortunately, we're unable to expedite this processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status
I apologize for any inconvenience, and thank you for your patience

Hey Suzanne,Thank you for reaching out to us again through the Revdex.com.I've notified the manager originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support