Groupon, Inc.

Hello Lucas,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email [email protected] your complaint: Unfortunately, we do not have any further
delivery information beyond the tracking number providedMy sincere apologies that I'm not able to do more to get this order to you.Because this deal has ended, we are not able to offer replacements, so I've just canceled this order I've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Prabu *.ManagerGroupon Customer Support ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your refund request for the *** premium package
Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.I’ve provided more specific instructions in my direct email to youIf
you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal GrouponcorrespondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am very sorry that there was a delay
in providing resolution to your issue. l see that your voucher was not redeemed, considering your request I will issue refund for your voucher with a value of $to your original mode of payment. We're happy to provide this refund to you, but please note the Fine Print on all deal pages, when buying Groupons in the future, as we don't want youto have this frustrating experience again.Please allow up to business days for this refund to fully reflect on your statement. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.If you have any further questions, please let me know.Regards,***ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Unfortunately, this Groupon is final sale, so I am not able to issue a refund. I’ve also emailed you
directly from ***@groupon.com via Ticket *** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: We are very sorry for the frustrating
experienceAt this time, it looks like one of our customer support team members was able to take care of this Trade InYou were issued $in Groupon Bucks on 3/22.I’ve provided more specific instructions in my direct email to you (*** ***)If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Contact Name and Title: *** **, Manager
Contact Phone: ***
Contact Email: ***
Sorry for any confusion!
The amount the hotel quoted to you is just the portion that they received from running this deal on our site--it is not the price that they were offering if you
booked through them directlyThis deal was only possible because of the partnership between the property and Groupon
The option you purchased was priced at $234.63, which is the amount you were chargedOf that full amount, the hotel netted $That is why you are seeing that amount listed on the receipt provided by them
I hope this clears things up! Please let me know if you have any further questions

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint on the trouble that you had while trying
to purchase the Groupon for ***;I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** on April 27th.In that ticket, it was stated:"I am a manager here at Groupon, and I wanted to look into this for you personally to find out what happened.As stated by our representatives, on the original screen where you made this purchase, *** we included a full description of the dealThe terms and conditions of the offer as well as anything you should know before making your purchase will always be included on this page.In this case, the description included the following:"Promotional value expires Apr 12, 2017"Since this was included on the deal page at the time of your purchase and we aren't able to issue a refund in this situation."I must reiterate this information, even if it doesn't satisfy your original request.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I'm having an account specialist look into
thisWe'll get back to you shortly after we've investigated.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello Tomika,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for the trouble you had with your Sam's Club voucherIt looks like your issue has already been taken care
of by a representative, but if you need any additional help, please let me knowI'm glad you were able to redeem your Sam's Club voucher.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards,Karman KSupervisorGroupon Customer Support

Hello Melissa,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint.I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,RiteshManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for the trouble! We are unable
to issue a refund as this child's ticket is final saleWe did, however, issue a credit for the amount of the ticketThe $in Groupon Bucks is available immediately and expires on 5/24/2018.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.'m very sorry for any troubleOn the original screen where you
made this purchase, www.groupon.com/deals/https://www.groupon.com/deals/gg-qualtry-personalized-fidg...⇄ we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Online onlyValid only for option purchased."In general, it is not our policy to issue refunds outside of our 3-day return window unless the business is unable to provide the services offered in the deal, or you had a bad experience when you redeemed your Groupon.However, I do understand your situation, and I see that you're a newer Groupon customerBecause this is the first time you've contacted us about something like this, I'm happy to go ahead and take care of you todayI've just canceled your purchase and issued a refund of $8.99in Groupon BucksThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Please let me know if there's anything else I can do for you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint* ***
I am rejecting this response because this is the same exact "template" response I received when I attempted to resolve this issue on my own I received the same response in day but it took Groupon almost days to respond to the Revdex.com with the same answer I am not satisfied, and this issue will only be resolved with a refund.
Sincerely,
*** ***

Hello ***, My name is *** and I am a manager with Groupon Customer Support. First, let me apologize for the trouble you have experienced with this purchaseWhen a purchase is attempted on our website and fails, it will place the order in a pending stateAt that time, we will send
you an email informing you of the situation asking you to update your credit card information and to then refresh the failed order or allow up to hours for us to try againIn this situation, it appears that you made additional attempts to purchase without cancelling the previous pending ordersOnce your billing information was updated, we attempted to reprocess the pending orders as outlined in the email you received. When the orders process, we will send you a confirmation email as you have describedThis email will inform you that we are only able to cancel an order within hours of purchase and provide a link for you to do so yourself on your account pageWe provide this self-service cancellation as a courtesy should our wait time not allow you to contact us within that window. Unfortunately, as *** and Deepika have outlined, we are unable to cancel an order outside of that hour window as the order has been marked for shipmentOnce you receive these items, you are welcome to return them for a full refund including any tax or shipping costs charged on our siteWe will provide a free shipping label for each itemThese labels are available on our siteOnce we receive the item, we will process these refunds. To access these labels, please visit http://www.groupon.com/mygrouponsOnce you find the purchase you want to return, click "View Details" and then "Return Package," found directly above the the "Track Purchase" buttonPlease follow the on-screen instructions to fill in your details and print a prepaid mailing label.If you have any trouble creating these labels, please respond to the email that Deepika sent you and we will be happy to attach these labels to that email. Once again, I apologize for the inconveniencePlease let us know if you have any other questions or concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I tried within minutes to return this item I Made several calls, sent over ten emails I have purchased a lot from Groupon through the years Last time I had as issue Response was immediately and credit issuedAs stated I wanted one item mailed to Florida When First attempted purchase would not allow me Florida, I thought I had canceled that order I have an email from Groupon Two were being sent, but I would only be charged for one I am more than willing to forward this email, if you want to challenge. Customer should be informed of a third party venderWebsite did NOT state this How is consumer to know Or what did I not read I followed your procedure, please check to your Customer Service Representative form Asia who put me on hold for over minutes and I keep calling back It disappoints me Groupon will not issue credit, not issue return mail payment, to a former loyal customer who followed the procedure and it was Groupon Representative who put me on hold or hung up. It's not the money, it the treatment of the person