Groupon, Inc.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: You were refunded in full to Groupon...

Bucks on February 7, 2017. You have since spent most of those Bucks.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: your company hires people that can't seem to read. I made it clear several times I can not get a hold of this company. I even invited you to make contact with that company and have me on the call. You avoid that part of my complaint completely. Until you admit or prove that the company answers their phone, this complaint will never be resolved. I do not want any credit from your company because I don't want to do business with you anymore. Listen to your customers 
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/08/20) */
Contact Name and Title:[redacted] Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble. It appears that the purchase was refunded as a one time exception to our policy to Groupon credit and a portion of that credit has since been used. We will not be able to convert the remaining balance.
Thank you for your patience and understanding.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].  I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: My apologies that you did not receive our original response. I've included that response here:In ticket [redacted], it stated,Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears this order was placed under an account associated with the name [redacted].For security purposes, we are unable to modify anyone else's account without their direct consent. Please have the purchaser of this Groupon contact us using the email address associated with their Groupon account ([redacted]@gmail.com).Meanwhile, if you have any further questions please let me know.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportI wanted to add that [redacted] originally used this card on 05/09/17 to place an order. If that initial use was authorized, it is most likely that they did not realize that your card was still saved on their account and selected it for their more recent purchase.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: This appears to be resolved and...

refunded already.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: They are simply stating their 14 day return policy and not taking ownership that they shipped two soup cans in place of a $170 electronic item. I don't think the 14 day return policy should be an excuse to avoid the fact they shipped an item of no value, I am sure if I received a high dollar item in place of something worth $5 and notified them, they would replace my item. On top of that, I explained this was a Christmas gift. A lot of people order Christmas gifts in advance and wrap them, not opening right away. I trusted the [redacted] Echo box had an [redacted] Echo in there.  I am very disappointed with Groupon.  
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].I'm very sorry for all of the trouble and back and forth regarding...

your purchases for the Family Finder DNA Groupon vouchers. I've checked your account to confirm that all orders related to this deal have been refunded to your [redacted] as of 4/8/17.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there via ticket #59018875.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the continued frustration. As stated by [redacted] in her previous correspondence with you, the restriction on this deal was listed in the fine print at the time of purchase. However given the circumstances, I would like to offer the opportunity to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: [redacted] has responded to a claim made by [redacted]. I would like a response to the claim that I submitted. I cannot answer for [redacted]. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you. If...

you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected],[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

**ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com. I’ve provided more specific instructions in my direct email to you....

If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Groupon continually ask me to redeem this groupon with the business or pass it on to someone else. The original complaint included this fact. Why would I continue to try to use this! I have tried for months until the groupon expired! Continually contacting groupon. I want my money back. Groupon is not honoring their policy. I will not continue to try to use the groupon with the business!!! Five months now trying to use this groupon.  
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence from your email address associated with your Groupon account. I responded to you a moment ago via email...

from [redacted]@groupon.com via Ticket [redacted].Regarding your complaint: I'm really sorry for the frustrating experience you had. I see based on one of your previous contacts, this issue has been resolved. We went ahead and enabled these Groupons for Trade In on January 29. You can exchange your vouchers for an equal value of Groupon Bucks and put those Bucks toward a new voucher right away.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support