Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm really sorry for any trouble this has...

caused. I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I believe I have located the...

transaction.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is a qualified acceptable resolution to me.Qualification to my acceptance (because I feel it's important to speak my mind on this situation): It's a totally lame response meant to deflect responsibility and it's only done to make their record look good. I received another email response from Groupon saying if I had not gone to Revdex.com they would have been happy to help me directly. However, I already exhausted all of the avenues within Groupon and received only a flat out decline of doing anything to assist me based on it being beyond their three day limit. Additionally, had they truly read the communications, they would have understood the extenuating circumstances. Lastly, giving someone 24 hours to use a credit is ridiculous. If they were responding in good business form, it would be done in a more gratuitous manner. Plus, they sent the credit at 3AM, starting the clock ticking in the middle of the night. I am still happy to spread the bad review about Groupon and they've done nothing to serve their cause by only doing the minimal amount based on pressure to keep a clean record. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the matter remains unresolved and a solution was not provided. I continue to be unsatisfied with the customer service received, which is frustrating but not surprising based on my experience with this company.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: It looks like your requested...

refund has already been processed to your original mode of payment. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Regret the inconvenience caused. Your...

refund for the additional order  has been processed back to the payment method you used to make this purchase! If you paid with a credit or debit card, you'll see the refund on your statement within the next 10 business days. Your money has been refunded, and you can do what you want with the productI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: Unfortunately, because this Groupon...

expired so long ago, I'm not able to issue a refund. For situations like this, we can only offer a credit in Groupon Bucks to help make up for any troubleI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support”

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears you previously worked with out...

[redacted] team and had several vouchers refunded in Groupon Bucks on 11/14 (Ticket [redacted]. This includes the [redacted] Manhattan Movie Tours mentioned in your Revdex.com case notes. You've stated there were several other purchases you inquired about having refunded as well. Unfortunately, I was unable to find recent communication with us regarding any deals that haven't already been refunded aside from the duct cleaning purchased in 2013.Please reply to me via my direct email (Ticket [redacted] with more information regarding the purchases you need assistance with and we can look into the matter further.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted]Regarding your complaint: It looks like...

a full refund was issued back to your Groupon account in the form of Groupon Bucks on September 4, and one of our representatives [redacted] reached out to you via email. I apologize if this email was missed. This credit is available for you to use now, and you should have received an email once it processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.As I mentioned I've also sent a direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hi [redacted]Thanks again for reaching out to us through the Revdex.com. I have replied to you with a direct email to the address associated with your account via email from [email protected]., which you'll receive shortly.Regarding your complaint: We have safeguards in place to protect customers who return items to us using our prepaid USPS return labels. Once an item is in the hands of USPS and scanned into their system we'll be able to confirm the customer no longer has possession. If anything should happen en route to our receiving center we'll be able to take care of the customer and handle the rest with the carrier directly. Unfortunately, we aren't currently in the process of changing the return procedure.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thanks for your understanding,[redacted]ManagerGroupon Customer Support

Hey Matthew,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew...

*.ManagerGroupon Customer Support

Hello Mr. [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: The best team to reach out to...

regarding payments on your campaign is our Groupon Merchant Support Team. They are equipped with the tools and information necessary to assist with your request.I’ve provided more specific instructions in my direct email to you (Reference [redacted]). If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: After 3 days from purchase, we only issue refunds if there is an unresolvable issue with the business. If you are no longer interested in getting scheduled, you also have the option to give this Groupon to a friend or family member to use instead (unless the Fine Print states otherwise).As stated previously, we would be more than happy to issue a trade-in for this order. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [redacted]@groupon.com.In ticket [redacted], it was stated:"In circumstances like this, we typically need to reach out to the business before issuing a refund. We want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.However, given the circumstances, I am able to offer a one time exception in this case and have a refund processed on the order once the account holder contacts us.For security purposes, we are unable to modify anyone else's account without their direct consent. Please have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/support. The sooner we hear from them, the better we can assist."Regarding your complaint: I apologize for the inconvenience, but as per [redacted]'s initial response - we are unable to modify anyone else's account without their direct consent. This policy is in place to preserve the security and privacy of all of our customers, and we must adhere to those standards.It appears your son did reach out to us as [redacted] requested. Unfortunately, we're unable to discuss the outcome of our conversation with your son, however, I am sure that you will both find that resolution amicable.In regards to the negative experience you encountered with the merchant:While I understand that your attempt at redeeming your voucher was frustrating, we do our best to feature great businesses that see Groupon as an opportunity to gain loyal customers as well as advertise their services.We stand by all of the businesses we feature and the deals we offer, but if you ever feel let down in any way when using your Groupon, we'll be more than happy to work with you toward satisfaction.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.t this point, we have exhausted all of our options with the business and will no longer be able to assist with recovering the charge.Unfortunately, any funds you paid directly to this merchant will have to be refunded by them. We do not have the ability to issue a refund for a fee that was not paid to Groupon. Of course, if you have any difficulty receiving reimbursement, you can reach out to your financial institution for advice regarding your options. They will be able to help you through the process of getting your money back. As a gesture of goodwill, we’re issuing you $50 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.I responded to you a moment ago via email from...

[redacted]@groupon.com.Regarding your complaint: Because this Groupon expired so long ago, typically, we are not able to issue a credit card refund. For situations like this, we typically can only offer a credit in Groupon Bucks to help make up for any trouble.Given the circumstances, I am able to offer a one time exception in this case. I've just canceled your purchase and issued a full refund to your credit card. Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.I’ve provided this information in my direct email to you. If you have any additional questions, please reply to me there.Regards,[redacted]SupervisorGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]