Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com the email address you provided them [redacted]@yahoo.com is not associated with a Groupon account. Can you please provide me with the email address associated with your Groupon account where this purchase was...

made?I apologize for the trouble with your purchase. I'm happy to help, but I'll need some more details first. If you could you please provide the requested information by replying to the email I sent via [redacted][email protected] and I can certainly look into this for you. If you do not know the email address the purchase details are sufficient enough for me to locate the charge and address your concerns. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]t

Hello,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Caitlin...

*ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:This is the note that I sent the Business.[redacted], First of all, Thank you for the partial refund of $29.50 (as per your email is below).The main reason I purchased this Groupon for this merchant was for the facial.  Since the merchant refuses to perform the facial, I’m not interested in going back to them to redeem the 2nd Groupon.For this reason, I request that Groupon refund me the full amount of the 2nd Groupon. I’m requesting an additional refund of $14.75, which will cover the full amount of the 2nd Groupon.  
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears that this was already...

handled with a trade-in on 6/09/17.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: This discount is currently working for...

your account.I’ve sent a direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: With regards to your Goods order that...

was placed on 09/12/17, it looks like 3 of the 4 items arrived to your new address. The All Weekend Long Capris were refunded back on 09/20/17 because the package was returned to Groupon. The iGlove Touch Screenwriter Gloves were also in that package.As a one time courtesy, I have gone ahead and issued you a refund to Groupon Bucks for the iGlove Touch Screenwriter Gloves and the S2 Sportswear Heavy Weight Sherpa Hoodies. The Bucks are available immediately and will automatically apply to future purchases until they run out. To view your balance, go to www.groupon.com and click your name in the top-right corner of the screen. Your balance will be displayed at the top of the My Groupons page. Groupon Bucks are valid toward any deals on our site other than Market Picks deals.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint. I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding. Regards,  [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I would like to apologize for any inconvenience that this issue may...

have caused you. Looking into your account, I see that you have since been refunded for Custom [redacted] Eye Surgery for One or Both Eyes at The [redacted] Vision Institute. The full amount was issued back to you. Once again I'd like to apologize for this mishap and am happy to know that a resolution was made.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:The response was that I will not get a refund because the fine print states that...

there are no refunds after the purchase date.  I purchased these tickets around 5pm for a 730pm show and
requested a refund within 24 hours for a show that I was led to believe had
availability.  I am on vacation only for the weekend in Niagara Falls.  Why would I purchase tickets 12 tickets only to find out 40 minutes before showtime that the show had been sold out for 2 weeks?  I had tried calling the phone number on the Groupon and could only get a recording. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: Your account is no longer active and...

requesting confirmation of your orders status.For the safety and security of Groupon, we often review accounts for potential risks. Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account. This decision cannot be appealed.I can confirm that the purchase attempt on 7/14 for [redacted] Camera was not successful and the credit card used to make that purchase was never charged.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thanks for your patience!We've been in touch with our contact at the business and gave them your information. They should be reaching out to you within 3 business days.If you don't hear from anyone at the business in the next few days, please let me know.Regards,[redacted]CS ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I apologize again for any frustration.To...

ensure that customers receive their products as soon as possible, our warehouses begin processing orders right away, which is why the window to cancel or edit orders is only two hours. I've checked your records and can confirm that these 5 orders were shipped on 11/27/2016 and 11/28/2016.According to your tracking numbers, it appears the products were delivered on 1st and 5th of Dec 2016.If you're still unable to locate your package, contact the shipping service. They may be able to provide you with a signature confirmation or more specific details regarding your package's delivery. For your reference, the shipping address for your order is:[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I would like first like to apologize for...

the trouble you've had in redeeming your Groupon voucher at [redacted] Pizza.  Our intention is to connect our customers with quality experiences. I apologize that this visit was not a reflection of that.  I have since refunded you in full $6.00 back Groupon Bucks, which is how this was purchased.  These Bucks will not expire.In regards to the voucher for Brazilian Hair Straightening Treatment and Haircut at [redacted] Hair Studio, we are unable to refund anything after 3 days of purchase.  As you mentioned, the Fine Print does state that the promotional value does expire after 120 days of purchase, but the amount that you paid  can still be used towards the same service at the salon. I do apologize if this is an inconvenience for you, however I see that we were able to refund this purchase to Groupon Bucks, which can be used to purchase anything on Groupon.  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I'm very sorry that the Groupon Stores item...

that you ordered was not as described on the deal page.  This is never the experience we want you to have.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for the trouble!For the safety and security of Groupon, we often review accounts for potential risks....

Upon reviewing your account, as well as the disputes you have initiated with your financial institution against our company, we have made the decision to deactivate your account. This decision cannot be appealed.I'm so sorry for the trouble you've experienced. Additionally, we have removed the credit card information on file in your account.If you have additional questions about our Terms of Use, you can read them by going to www.groupon.com/terms.[redacted]SupervisorGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I have refunded your card.I’ve provided...

more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm so sorry to hear about the...

trouble you've had with your Groupon Goods purchase. This is never the experience we want you to have, and I certainly understand your frustration.I have located this purchase in your account associated with [redacted]@yahoo.com. To expedite this process in the future, it's helpful if you contact us using the email address associated with your Groupon account, or include it with your initial request on your return shipment. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
The issue I had was not with purchasing good to be shipped to me, it was purchasing events for example I was in Miami for a week and wanted to purchase a Groupon to go paddleboarding that week in Miami and another for a spa day however when entering my credit card it would not accept my address of PR to purchase these services,  my card is a normal visa not international and I could not do any activities in the area I was temporarily because of the options when entering my info. 
Sincerely,
[redacted]