Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry to hear you've been finding it...

difficult to get through to [redacted] Fitness Studio.Since this voucher was purchased by your husband, for security purposes, we are unable to modify anyone else's account without their direct consent.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint: I've processed a full refund of $174.40 to...

your credit card. You should see the refund in your bank statement within the next 10 business days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Complaint: [redacted]
I am rejecting this response because: I have not received a response from this person. What about the way I was treated by customer service over an issue that was not my fault? You need to improve your customer service 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble with this Groupon...

Stores purchase. But I can confirm that your refund of $30.41 was processed successfully on 06/07/2017 to the paying card, it should appear on your statement as a refund from Groupon, Inc. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerCustomer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like this has already been taken...

care of and we have issued a refund of $50 in the form of Groupon bucks to your account for this purchase, but if you need any additional help, please let me know. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: You were refunded in full on February...

8, 2017. Additionally, we have been notified by your financial institution that you filed disputes on these purchases.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [email protected] ticket [redacted], it was stated:"I do apologize, but we are unable to issue an adjustment for a purchase that is showing as redeemed, in addition, it is able to be used via [redacted] devices. Per the merchant's site:https://www.headspace.com/There is a link that will take you to [redacted] Play to download the app, in the event that you do not use [redacted].https://play.google.com/store/apps/details?id=com.getsomeheadspace.an...⇄ in reviewing your request for a refund. Unfortunately, this Groupon is non-refundable. Aside from the voucher being redeemed, please be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals."Regarding your complaint: I'm sincerely sorry for the continued frustration and confusion concerning your voucher for HeadSpace. As mentioned in our previous replies, we have confirmed that HeadSpace is available to download not only on iOS devices, but [redacted] devices as well.I understand that your device is an [redacted] Kindle. The Kindle Fire tablets use [redacted] Appstore instead of the [redacted] Play store, so the link provided in our previous response may not work. Thankfully, [redacted] has a link to download HeadSpace to their devices as well. You can locate it by visiting this link:[redacted]
I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received concerning a refund for this order, we have done our best to assist you and have provided you with the best solution available in this circumstance.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Refund IssuesI've double-checked your...

account and can confirm that a refund has already been issued to your credit card for this purchase. I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there via ticket [redacted].Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the delay in resolving...

your issue. It appears your refund of $65 was processed on 9/13 to the original form of payment.If you have any additional questions, please reply to the email I've sent directly (Ticket [redacted]).Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:  I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like this has already been taken...

care of, but if you need any additional help, please let me know.I can confirm that your refund processed successfully on 9/1/2017 in Groupon Bucks. I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support”

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: A check is being issued for the Ideel...

refunds you should have received prior to the merge with Groupon.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.  If you need a reference number, the ticket number is [redacted]Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Greetings [redacted] Thank you for reaching back out to us. I have confirmed with our Merchant Escalations team that all references to your business have been removed from the Groupon website. I will be sending you an email from [redacted], continuing our previous thread, should you have any additional questions for me. Your reference number is [redacted] Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Account related issue you had escalated to...

us and waiting for an updateI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:  I was not given a choice into the refund being a groupon credit instead of a refund.  Plantnite in my area does not have any events that fit how this groupon was sold to me.  I feel like I was lied it.  I understand groupon paid the merchant, it is not my fault that groupon chose to do business with a company that could not deliver.  I should be issued a refund to my credit card as I do not wish to use any groupon services in the future based on how groupon has handled this situation.  This has been absolutely ridiculous in the way groupon has handled their customer service and I have even had chats ended on purpose from agents who chose to not actually help their customers.  I request a monetary refund for what I purchased because the services was not able to be delivered.    
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I apologies for any inconvenience...

caused. Your refund has been successfully processed to your card on 7/15/2016 and it should be reflecting in your account shortly.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your  correspondence and responded to you a moment ago via email from [redacted]Regarding your complaint: I've issued you $2.40 in Groupon Bucks to your account. I’ve provided more...

specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I am very disappointed that it came to this and that due to delay I had to gift the Groupon to someone else as I will be unable to use. Groupon should really modify their return policy.
Sincerely,
[redacted] MD