Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about your purchase for the 2 tickets...

for the [redacted] NRG Arena Houston, on January 26. Unfortunately, we are unable to issue a refund for deals marked as final sale.In addition, I am showing that we were notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for [redacted] NRG Arena Houston. We recommend reaching back out to your financial institution directly to discuss a resolution.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: a return mailing label will be...

provided.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. I’ve provided more specific instructions in my direct email to you. If...

you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Initial Business Response /* (1000, 5, 2015/06/15) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
Regarding the unauthorized purchase made in the amount $635.98 on 5/25/15, this purchase was flagged as unauthorized and refunded on 5/26/15. In addition, the credit card was removed from the Groupon account used to make the purchase, and the Groupon account was deactivated in an effort to prevent further unauthorized transactions from the same account. This is the process we take internally when an unauthorized is discovered.
If contacted by law enforcement regarding this unauthorized charge, we will be able to put them in touch with our Account Specialists to provide any further information they request directly. Otherwise, we will not be able to provide further information regarding the charge.
Regarding your debit card replacement fee charged by your banking institution, we are not able to refund any charges that were not directly charged by Groupon Inc. I suggest following up with your banking institution regarding the card replacement fee.
Please let us know if you have further questions, and my apologies again for this experience.
Regards,
[redacted] V
Manager
Groupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thanks again for reaching out to us through the Revdex.com. I've reviewed previous correspondence regarding your issue and responded to you a moment ago via email from [redacted]Regarding your complaint: It looks like you were able to gain access to your account, as mentioned in your reply to [redacted] in Ticket [redacted]. He also attached a PDF of your [redacted] voucher that has a link to the [redacted] redemption webpage. You should be able to open the PDF and complete the [redacted] redemption process.I attached the same PDF in my email to you, so feel free to reply directly to it if you have any additional questions.I apologize again for the trouble.Regards,[redacted]ManagerGroupon Customer Support

Hi Angie,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, Megan *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you very much
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I was issued a refund for the purchase price.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10984655, and find that this resolution is satisfactory to me.
Groupon.com finally did offer to accept the return of this item. 
Sincerely,
Paul [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including the thread my my colleague [redacted] on February 20th.Regarding your complaint: In ticket [redacted] stated the following:"It looks like when we featured this deal previously, you purchased the maximum number of Groupons as mentioned in the fine print, so unfortunately, you will not be able to purchase more.However, your feedback is always appreciated—it helps us improve the Groupon experience for you and all our future customers.To make up for this confusion, I have gone ahead and issued $10 in Groupon bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed."This additional credit is currently in your account.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Regards, [redacted]ManagerGroupon Customer Support

Complaint: 11156914
I am rejecting this response because:
Sincerely,
Andrea [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"It sounds like the restaurant you visited to redeem was only able to honor $25 of the $100. On the page where you made this purchase, we included information as well as a link to explain that the $100 gift card could be redeemed with various restaurants for a total of $100 and that different restaurants may only have gift cards available in certain denominations and minimum spend requirements. You can view this information on the original screen where you made this purchase, http://www.groupon.com/deals/ultimate-date-night-600."Regarding your complaint: I absolutely understand your frustration and apologize for the confusion. Unfortunately, we do not have administrative access to Restaurant.com's website and are unable to alter the spending limitations they have set on their end. Fortunately, even if you've only spent a portion of your $100 so far, the remaining credit can be used towards other restaurants available on their website.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance.Thank you for your understanding. If you have any further questions, please reply directly to this email.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: I'm sorry for any confusion. I've reviewed your request, but will not be able to issue a refund because your voucher is final sale.This information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal, https://www.groupon.com/deals/ultimate-date-night-600. Additionally, the instructions to redeem the Restaurant.com portion of the deal is listed in the instructions. I have included the link for Restaurant.com for your reference. https://www.restaurant.com/theidealmeal?prti=5177&hbv=hb_dine.re...⇄ the details and exclusions for a restaurant will be listed on their site.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:  I'm happy to help you in this case. Before proceeding further, could you please confirm the...

following details in order to look up for the order : (Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedI’ve also emailed you directly from [redacted]@groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: Hello [redacted]Thank you for reaching...

out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: The purchase was flagged by our site's internal security to be further reviewed before it would be processed successfully. I sincerely apologize for the delayed resolution here but I assure you this process is in place only for our customer's protection as we take security, and customer's payment security specifically, very seriously.This matter is currently still being investigated and once one of our Account Specialists has reviewed all of the purchase information and details, they will follow up with you in a separate email laying out the steps forward.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me; however, I am very disappointed that it took my having to file a complain witht Revdex.com to get a resolution.  Thank you, Revdex.com. I appreciate your hard work.
Sincerely,
[redacted]

Hello Nirit,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected]. I have issued your Buy with Friends promotional amount.I’ve...

provided more specific details in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,DiwakarManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com, Ticket [redacted] for reference.If you have any additional...

questions, please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer [redacted]