Groupon, Inc.

Hey Maria,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you in the ticket #[redacted]. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Refund Or Exchange IssuesI see that...

this has already been traded in for Groupon bucks.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 8, 2015/05/23) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
Your refund has already been processed back to the payment method you used to make this purchase! If you paid with a credit or debit card, you'll see the refund on your statement within the next 10 business days.
Thanks for sharing your feedback with us. I'll be sure to pass [redacted] suggestion on to the right people.
Sorry for the inconvenience and please let us know if we can help with anything else.
Regards,
[redacted] M
Manager
Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. Regarding your [redacted] Massage Center voucher order made on...

09/21/2017: We only offer refunds within three days of purchase for Local deals due to our return policy. After three days from purchase, Local deals are final sale and can only be refunded if the business is unable to provide the services offered in the deal. Based on the information you've related in your complaint, your order is eligible to be refunded since the merchant was reported as unresponsive and not able to provide the services to you. The first contact we received from you citing issues with the business was on 11/24/17, via customer [redacted] ticket [redacted]. Since it as relayed at that time that you were having trouble reaching the business and no longer interested in using the voucher, the refund request was approved and sent along to our Account Specialist Team to process your refund. This was halted however when we were notified that you initiated a dispute for the order that was to be refunded by Groupon. Once a dispute is filed we normally recommend reaching back out to your financial institution directly, instead of working with us, to discuss a resolution and would advise to let that process run its course. Please keep in mind for future reference, that once a dispute is filed Groupon will no longer be able to assist with any refund discussion for the order in question at that time. Initiating charge-backs for non-fraudulent purchases in your account may result in the account being deactivated in accordance with our terms of service. Our Customer [redacted] department is always here to help you redeem your Groupons, and we like to try resolving any issues you may have before including anyone else in the process. If ever you're having any difficulty like this again and would like us to reach out to a business on your behalf, please feel free to ask us first before involving a third party. We're always here to help. Since the dispute process has since been settled and the funds were awarded back to Groupon, we can proceed again according to our policies and procedures. I've just removed this Groupon from your account and issued a full refund to your original method of payment. Please allow up to 10 business days for this to appear on your statement in the amount of $128.00. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11000292, and find that this resolution is satisfactory to me.
Sincerely,
Natalie [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I am saddened that [redacted] Resort did not issue and refund and Groupon had to out of their own cost.  I am happy things worked out. Thank you for your assistance.  
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I have responded to you with a direct message from our Customer Support system earlier today.Regarding your complaint: I’ve given the...

reason for your account deactivation and steps to reactivate your account. I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: We recognized this as an unauthorized...

purchase on your account and refunded you in full.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Sorry for any trouble! I can confirm...

that your refund processed successfully on 04/26/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was issued as Groupon Bucks, the credit is available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at [redacted]I apologize for any confusion, and I hope this clears everything up. Please let me know if you have any other questions.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email froms[redacted]Regarding your complaint: I see that we have processed a full refund for...

you. I have also included the contact information of the business to get more information about the package.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. However, I have not received any response or refund from Groupon or any affiliates. 
Sincerely,
[redacted]

Hi [redacted]Thank you for contacting us through the Revdex.com. I have notified a Groupon Stores specialist who is reviewing your request.Please stay tuned for an update via email.Regards,[redacted]Manager Groupon Customer Support

Initial Business Response /* (1000, 6, 2015/08/04) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
[redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm...

sorry for the trouble.
Regarding our refund policy for the order you placed. We do our best to inform customers of the options they have regarding a refund for purchases made. Prior to completing this order on the checkout screen, you can find the area "Payment FAQ," and the question, "Can I change or cancel my purchase?" The answer is visible directly beneath that states:
"You have three days to change or cancel your order, unless the Fine Print states otherwise. If the Groupon hasn't been printed, you can view the purchase details in your account and edit or cancel your order from there. Head to the FAQ to see our refund policy."
As for the response sent previously by our Groupon Customer Service Manager,[redacted] I have reviewed the email in question and the language he used to assist with your request was courteous and professional and I was unable to see and instance where he referred to your personal circumstance in an unprofessional manner.
I do apologize for the situation you are facing as I can understand your frustration and I've gone ahead and converted the bucks refund issued for $29, back to your original form of payment, the [redacted] ending in [redacted]. With that said, we have made a one time exception for this request as it is outside of our normal refund policy, and have issued a full refund for the amount and would be unable to issue any further amount for this.
Thank you again for your patience and we will consider this case closed.
Regards,
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11079961, and find that this resolution is satisfactory to me. I appreciate that I received the outcome with this situation that I had requested. It should not have taken 2 months and over 20 messages to correct the fraudulent product they sold that through no fault of my own was not usable as sold. 
Sincerely,
Darlene [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Reneishia in ticket [redacted]In ticket [redacted], we stated:"Hi [redacted]I'm very sorry for the trouble you've experienced with your Groupon Goods purchase.Unfortunately, we're not equipped to offer exchanges or replacements at this time, but we're happy to accept returns.I've sent your prepaid mailing label in a separate email. Just click the download link in that email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment. For future reference, you can generate a return label from My Groupons when an item is eligible for a return: visit https://www.groupon.com/faq#faqs:content-104 to see how.If you are still looking to use, when reaching out about this issue the following information was provided."This does work with [redacted] but be prepared for the [redacted] representatives to have to do a fair amount of fighting with their system to make it work. I would highly recommend you go to a Corporate owned [redacted] store, especially one that specializes in business products, to get it turned on and NOT a [redacted] Reseller. The IMEI identifies it as an [redacted] LTE device. Be aware that this will NOT work on the [redacted] network if there is no LTE service - meaning it can not fall back to 3G service."Sorry again for the trouble. If you have any questions or need any help with your return, please let me know.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: I can completely appreciate how frustrating this situation is, and I do apologize for the inconvenience. However, as we cannot offer tech support for this item, the best resolution would be for you to return the item for a full refund. If the item is defective, we need to offer a refund.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: We understand that the merchant...

refused to honor your expired Groupon for its face value, and have issued you Groupon Bucks in this amount.Additionally, you were not charged for the [redacted] Groupon and it has been removed from your account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I checked your account and see that we've already issued $35 Groupon Bucks to your account. I’ve also...

emailed you directly from [email protected] via Ticket[redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support