Groupon, Inc.

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, our records indicate that both the puppy
pads and Tactical rucksack orders were successfully delivered to your shipping address on January 17, and December 31, respectivelyI can certainly help you initiate the refund process for these items by sending you free, pre-paid return labels for both itemsOnce the returns are received and processed by our warehouse, we will be able to process the full refund for both items that you are requesting. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.Regarding your rejection: I have converted the refund given to you from Groupon Bucks to your original form of paymentPlease allow up to business days for this refund to fully reflect on your statement.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I tried within minutes to return this item I Made several calls, sent over ten emails I have purchased a lot from Groupon through the years Last time I had as issue Response was immediately and credit issuedAs stated I wanted one item mailed to Florida When First attempted purchase would not allow me Florida, I thought I had canceled that order I have an email from Groupon Two were being sent, but I would only be charged for one I am more than willing to forward this email, if you want to challenge. Customer should be informed of a third party venderWebsite did NOT state this How is consumer to know Or what did I not read I followed your procedure, please check to your Customer Service Representative form Asia who put me on hold for over minutes and I keep calling back It disappoints me Groupon will not issue credit, not issue return mail payment, to a former loyal customer who followed the procedure and it was Groupon Representative who put me on hold or hung up. It's not the money, it the treatment of the person

Complaint: ***
I am rejecting this response because: Groupons "policy" of only allowing refunds withing days of purchase is absurdAs in my case, the vendor did not respond within the day nor day nor day window after my repeated attempts to engage them to schedule serviceGroupon can say that is their policy, but this practice is deceitful at best and fraudulent at worstI still demand refundThey are and will not be out any money, so what is their problem? Let me answer that...greed
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have two emails from you both saying the same thing - that I should receive further detail/instruction in a direct emailI do not have a direct email with any additional detailsPlease advise
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Unfortunately, this Groupon is final sale, so I am not able to issue a refund. I’ve also emailed you
directly from ***@groupon.com via Ticket *** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

“Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from *** ***Regarding your complaint:I have issued a full cash
refund I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support”

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific information in my
direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding. Regards, *** **SupervisorGroupon Customer Support

Hi Teresa,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Brendan
*.ManagerGroupon Customer Support

Revdex.com:
This was so ridiculous to go through all this just to get what I originally asked for :( I will definitely think twice about buying anything from them again...which is unfortunate
Sincerely,
*** ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal GrouponcorrespondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am very sorry that there was a delay
in providing resolution to your issue. l see that your voucher was not redeemed, considering your request I will issue refund for your voucher with a value of $to your original mode of payment. We're happy to provide this refund to you, but please note the Fine Print on all deal pages, when buying Groupons in the future, as we don't want youto have this frustrating experience again.Please allow up to business days for this refund to fully reflect on your statement. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.If you have any further questions, please let me know.Regards,***ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We issued a refund for this purchase
on 9/18/to you original form of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***Supervisor Groupon Customer Support

Complaint* ***
I am rejecting this response because: I have been told by different supervisors that my account would be credited..As of today, July 8th,& according to my credit card company, there has NOT yet been a credit adjustment on my accountBecause of past history with groupon~' seeing is believing'!I do understand it takes a few days to process, but until credit has been given, I do not want my Revdex.com complaint to be closed Hopefully, by next week, and if groupon DOES follow through, will there be a positive outcome, and then I will accept this offer.Thank you, along with this response dated July 5,
Thank you
Sincerely,
*** ***

Hey Suzanne,Thank you for reaching out to us again through the Revdex.com.I've notified the manager originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Unfortunately we are unable to issue a
refund in this case as the voucher has expired and we have been able to confirm there is no issue with the merchant honoring Groupon vouchersYou are, however, eligible for a Trade In on this voucher which means we can trade in this voucher for a credit of $into your Bucks balanceYou would have hours to use these Bucks towards the purchase of a new deal, if the Bucks are not used your 2Hands2Feet voucher would be reinstated and you can redeem for the face value.I’ve provided more specific instructions in my direct email to you (Ref#53983835)If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *.ManagerGroupon Customer ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hey Janet,I apologize for any frustration that's occurred.I notified the representative who's assigned to your issue and she'll be in touch soon.Regards,Andrew C.ManagerGroupon Customer Support