Groupon, Inc.

Hi ***My name is *** and I'm a manager with Groupon Getaways Customer SupportI'm sorry for the trouble with your reservation at The *** Hotel in Niagara FallsIf a hotel isn't able to place a Groupon guest in the room type they purchased, we're typically able to contact the hotel after
you've checked out to obtain approval for a refund of the difference in price.We spoke to The *** Hotel and, unfortunately, they did not have any notes that indicated your room was overbooked or that you were placed a room different than the type you bookedHowever, we're happy to assist where the hotel could not and will issue a refund of $to the method of payment orginally used for your purchase.Please allow up to business days for this to be reflected on your billing statement

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Unfortunately we are unable to issue a
refund in this case as the voucher has expired and we have been able to confirm there is no issue with the merchant honoring Groupon vouchersYou are, however, eligible for a Trade In on this voucher which means we can trade in this voucher for a credit of $into your Bucks balanceYou would have hours to use these Bucks towards the purchase of a new deal, if the Bucks are not used your 2Hands2Feet voucher would be reinstated and you can redeem for the face value.I’ve provided more specific instructions in my direct email to you (Ref#53983835)If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11140520, and find that this resolution is satisfactory to me
Sincerely,
Brent ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific information in my
direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding. Regards, *** **SupervisorGroupon Customer Support

Complaint: ***
I am rejecting this response because: I have two emails from you both saying the same thing - that I should receive further detail/instruction in a direct emailI do not have a direct email with any additional detailsPlease advise
Sincerely,
*** ***

Hi Teresa,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Brendan
*.ManagerGroupon Customer Support

(The consumer indicated he/she DID NOT accept the response from the business.)
***
I do not accept thisI've been asking Groupon for months to contact the company and you haven'tI do not want Groupon BucksI am not going to allow you to keep my revenue and I certainly wouldn't want to put myself in the position of having to deal with your customer service team againI want a FULL refund ($+ tax x 2) of my OWN money back immediately

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, our records indicate that both the puppy
pads and Tactical rucksack orders were successfully delivered to your shipping address on January 17, and December 31, respectivelyI can certainly help you initiate the refund process for these items by sending you free, pre-paid return labels for both itemsOnce the returns are received and processed by our warehouse, we will be able to process the full refund for both items that you are requesting. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We issued a refund for this purchase
on 9/18/to you original form of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***Supervisor Groupon Customer Support

Hey Janet,I apologize for any frustration that's occurred.I notified the representative who's assigned to your issue and she'll be in touch soon.Regards,Andrew C.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’m sorry for the trouble while trying
to redeem your voucher. I double checked and it appears that you were already provided with the refund on 07/27/2017.If there is anything further I can do to help please do not hesitate to get in touch by replying directly to this email. Thank you for your understanding.Regards, ***ManagerGroupon Customer Support

“Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from *** ***Regarding your complaint:I have issued a full cash
refund I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support”

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: it appears the merchant has replied back to
the ticket you have opened with them confirming your item had been resent on 12/18/2017.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hi ***Thank you for reaching back out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,*** *

Complaint: ***
I am rejecting this response because:In their response copied below, Groupon admits to providing confusing information in their posting which they later "cleared up" in the fine print. I contend that a reasonable person would be MISLED by the wording of this promotion, as I was. Their lack of action indicates they do not accept responsibility for this error, though they were the marketer/seller of this misleading promotion.Regarding your complaint: There seems to be some confusion on the specified statement on the deal regarding "Pickup and drop-off from designated meeting points." This is cleared up on the deal page where we specify the meeting location, times that it runs, as well as the clarity that it is for a hour tour and not to get on-off throughout the day:
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondencesI responded to you a moment ago via email from ***@groupon.com via Ticket ***.Regarding your complaint: On the
original screen where you made this purchase, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Not valid for clients active within the past month(s)."I'm sorry to hear this will keep you from using your Groupon, and that the business incorrectly directed you to us for a refundIt sounds like they were unaware of our policiesUnfortunately, since this restriction was included in the deal's Fine Print at the time of your purchase, we are not able to issue a refund past days from the purchase dateDon't forget, you can always give a Groupon away as a gift (unless the Fine Print indicates otherwise) if you can't use it yourself.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there. Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *.ManagerGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm able to go ahead and make a one-time
exception in this caseI've just issued a refund of $in Groupon Bucks to your accountThis credit is available for you to use immediately and will expire in days. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** P.ManagerGroupon Customer ***

Hey ***I reviewed our internal threads (Tickets # *** *** * *** and saw that, after assistance from *** *** *** ***, we confirmed the description issue and made adjustments to your deal page.Additionally, they covered the return/refund steps and provided a $credit in Groupon Bucks as an apology for the trouble.I'm sorry that any confusion/frustration occurred in the first place.If you have any additional questions about this issue, please reply to one of the tickets where we reached out to your directly.Thank you for your patience and understanding.Regards,*** **ManagerGroupon Customer Support