Groupon, Inc.

Complaint: ***
I am rejecting this response because: Groupons "policy" of only allowing refunds withing days of purchase is absurdAs in my case, the vendor did not respond within the day nor day nor day window after my repeated attempts to engage them to schedule serviceGroupon can say that is their policy, but this practice is deceitful at best and fraudulent at worstI still demand refundThey are and will not be out any money, so what is their problem? Let me answer that...greed
Sincerely,
*** ***

Revdex.com:
This was so ridiculous to go through all this just to get what I originally asked for :( I will definitely think twice about buying anything from them again...which is unfortunate
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint about *** Exhibit at the ***
Museum of Natural Science, as stated on Jan 10th by a member of our Service Enhancement Team, we stated that a refund could not be issued given the deal is Final SaleHowever, being such a loyal customer of ours we wanted to make it right and issue $in Groupon Bucks into your accountThis credit is available for you to use immediately and will expire in days from issuedAny Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.In order to redeem this voucher, you would have needed to be logged into your Groupon account to retrieve the voucherPlease forgive us for the misunderstanding, the fine print states the guidelines for redeeming the voucher via ***.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint on your refund statusI’ve provided more
specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I am sorry for any trouble this has
causedReviewing the chat conversation in ticket *** I was able to confirm that we did offer you the opportunity to trade in your vouchers for *** *** *** AdventuresTypically days after purchase, all sales are considered finalHowever, I'm able to go ahead and make an exception in this case.Your Groupon's are eligible for Trade In through 12/26/You can exchange it for an equal value of Groupon Bucks and put those Bucks toward a new voucher right away.Here's how:Go to your My Groupons page at http://www.groupon.com/mygroupons. Select "Trade in Voucher." Confirm that you want to Trade In your voucherOnce you do, you'll receive the amount you paid in your account as Groupon Bucks. Start shopping! You'll have hours to find a new voucher, or your old voucher will be restored.The Bucks will automatically apply to any local deal, and if you spend less, you'll have a balance left overSpend more, and the remainder will be charged to your cardOnly unprinted, unviewed vouchers are eligible for Trade In, and you have until 12/26/to complete your Trade InI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’m sorry to know that you were unable
to use these vouchers due to the existing membership.I double checked and it appears that you were already provided with the Trabucks refund on 05/31/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Complaint* ***
I am rejecting this response because: I have been told by different supervisors that my account would be credited..As of today, July 8th,& according to my credit card company, there has NOT yet been a credit adjustment on my accountBecause of past history with groupon~' seeing is believing'!I do understand it takes a few days to process, but until credit has been given, I do not want my Revdex.com complaint to be closed Hopefully, by next week, and if groupon DOES follow through, will there be a positive outcome, and then I will accept this offer.Thank you, along with this response dated July 5,
Thank you
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meDue to Hurricane Irma, my shoot was cancelled by the merchantAgain I appreciate all correspondence and the issuance of Groupon bucks for my purchaseHowever, it took two different reps to acknowledge the poor service I received from the intial rep I encountered and as a customer who appreciates your service and products is dishearteningI do not need any further correspondence regarding this issue
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for the trouble you had while
attempting to use your voucher at *** ***I have issued a full refund for this voucher back to your original form of payment on 9/1/17.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.Regarding your rejection: I have converted the refund given to you from Groupon Bucks to your original form of paymentPlease allow up to business days for this refund to fully reflect on your statement.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***groupon.com.I’ve provided more specific instructions in my direct email to youIf
you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: We are very sorry for the trouble you
had redeeming this voucherWe appreciate your feedback and will make sure to address this issue with the merchant directlyYou have been refunded for the ** *** *** GrouponThis refund was processed on 1/16/back to your original method of payment and will be reflected on your statement within business days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comI am sorry that we weren't able to provide you with your desired
outcome in this matterI want to assure you that we will always do everything in our power to help our customers and customer satisfaction continues to be a top priorityAs relayed previously, we did reach out to the property to seek refund approval on the nonrefundable purchase but were not given approval from the property to issue a refundWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the most relevant information available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular refund request and we consider this issue resolvedI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer ***

Complaint: ***
I am rejecting this response because:The merchant is still not willing to cooperate with me in any wayTheir email was unhelpful at best, which is probably why they would not post it hereHence the reason I contacted the Revdex.com in the first placeOnce again I did not authorize this transaction and I want it cancelledMy bank has been contacted for fraud so maybe they will get this resolved since the merchant refuses to
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint:** Spectre 13.3" xConvertible Touchscreen
Laptop Deliver issueI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***,I'm so sorry to hear about the trouble you've encounteredOf course, this is never the experience we want you to have when redeeming a Groupon. Can I please have your permission to reach out to the business on your behalf to try to make things right?Regards,*** *ManagerGroupon
Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaintI’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I’ve looped in a manager who works on the Ideel Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Ideel Manager will be using to further discuss your issue.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.com. Regarding your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***
**ManagerGroupon Customer Support