Groupon, Inc.

Hello ***, My name is *** and I am a manager with Groupon Customer Support. First, let me apologize for the trouble you have experienced with this purchaseWhen a purchase is attempted on our website and fails, it will place the order in a pending stateAt that time, we will send
you an email informing you of the situation asking you to update your credit card information and to then refresh the failed order or allow up to hours for us to try againIn this situation, it appears that you made additional attempts to purchase without cancelling the previous pending ordersOnce your billing information was updated, we attempted to reprocess the pending orders as outlined in the email you received. When the orders process, we will send you a confirmation email as you have describedThis email will inform you that we are only able to cancel an order within hours of purchase and provide a link for you to do so yourself on your account pageWe provide this self-service cancellation as a courtesy should our wait time not allow you to contact us within that window. Unfortunately, as *** and Deepika have outlined, we are unable to cancel an order outside of that hour window as the order has been marked for shipmentOnce you receive these items, you are welcome to return them for a full refund including any tax or shipping costs charged on our siteWe will provide a free shipping label for each itemThese labels are available on our siteOnce we receive the item, we will process these refunds. To access these labels, please visit http://www.groupon.com/mygrouponsOnce you find the purchase you want to return, click "View Details" and then "Return Package," found directly above the the "Track Purchase" buttonPlease follow the on-screen instructions to fill in your details and print a prepaid mailing label.If you have any trouble creating these labels, please respond to the email that Deepika sent you and we will be happy to attach these labels to that email. Once again, I apologize for the inconveniencePlease let us know if you have any other questions or concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meDue to Hurricane Irma, my shoot was cancelled by the merchantAgain I appreciate all correspondence and the issuance of Groupon bucks for my purchaseHowever, it took two different reps to acknowledge the poor service I received from the intial rep I encountered and as a customer who appreciates your service and products is dishearteningI do not need any further correspondence regarding this issue
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint on the trouble that you had while trying
to purchase the Groupon for ***;I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello Lucas,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email [email protected] your complaint: Unfortunately, we do not have any further
delivery information beyond the tracking number providedMy sincere apologies that I'm not able to do more to get this order to you.Because this deal has ended, we are not able to offer replacements, so I've just canceled this order I've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Prabu *.ManagerGroupon Customer Support ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I'm having an account specialist look into
thisWe'll get back to you shortly after we've investigated.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint* ***
I am rejecting this response because this is the same exact "template" response I received when I attempted to resolve this issue on my own I received the same response in day but it took Groupon almost days to respond to the Revdex.com with the same answer I am not satisfied, and this issue will only be resolved with a refund.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint on your refund statusI’ve provided more
specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *.ManagerGroupon Customer Support

Hey ***I reviewed our internal threads (Tickets # *** *** * *** and saw that, after assistance from *** *** *** ***, we confirmed the description issue and made adjustments to your deal page.Additionally, they covered the return/refund steps and provided a $credit in Groupon Bucks as an apology for the trouble.I'm sorry that any confusion/frustration occurred in the first place.If you have any additional questions about this issue, please reply to one of the tickets where we reached out to your directly.Thank you for your patience and understanding.Regards,*** **ManagerGroupon Customer Support

Initial Business Response /* (1000, 7, 2015/07/14) */
Contact Name and Title: manager
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@groupon.com
Sorry for any trouble! Your refund processed successfully on 7/to the card used for purchaseIt should appear on your statement as a refund
from Groupon, Inc
Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement
Unfortunately, we're unable to expedite this processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status
I apologize for any inconvenience, and thank you for your patience

Hello Nermeen,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Alexandria in ticket #I responded to you a moment ago via email from [email protected] ticket #69099569, it was stated:"Sorry for the trouble! I've found the purchases for the Wallypark Airport Parking, but it's not in the account associated with this email addressIt looks like you have two accounts created with different email addressesThis purchase is in your account associated with [email protected] contacted us on 1/7/and we sent you a password resent link to that address.I am happy to help you gain access to the account you needJust reply and let me know which account you need a password reset link to [email protected] or [email protected] you would like to speak with one of our agents over the phone, please visit our support page with the following link, https://www.groupon.com/customer_support, to request a call back during phone hours of Monday-Friday 8am to 5:30pm CST.Sorry for any confusion this has causedPlease let me know if you have any questions."Regarding your complaint: I apologize for the frustration you've had while attempting to gain access to your accountsAs stated in our previous email, if you should have any further issues logging into your account - you are more than welcome to contact us via email at [email protected] you would prefer to speak to one of our representatives over the phone, you can request a call back Monday-Friday 8am to 5:30pm CST at https://www.groupon.com/customer_support.In regards to our standard return policy:It is not our policy to issue a refund for an expired or expiring Groupon past three days of purchase.If you are unable to use your Groupon before it expires, you can still use it for the price you paidFor example, if you paid $for a Groupon that has a $value, after expiration your Groupon should still be worth $toward the products or services originally offered in the deal.When there's an issue preventing you from redeeming your Groupon before the expiration, we ask that you contact us at that time so that we can help resolve any problems on your behalfWe are typically able to find solutions to these sorts of problems, and it's always been our goal for our customers to enjoy their Groupons as originally intended.Of course, even expired Groupons make great gifts, so if you won't be able to use it yourself, feel free to give it to a worthy recipientYou can always give an unused Groupon to a friend unless otherwise specified in that deal's Fine Print.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and will be sure to share your feedback with our internal teams.Thank you for your understanding.Regards,Ryan M.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for the trouble! We are unable
to issue a refund as this child's ticket is final saleWe did, however, issue a credit for the amount of the ticketThe $in Groupon Bucks is available immediately and expires on 5/24/2018.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’m sorry to know that you were unable
to use these vouchers due to the existing membership.I double checked and it appears that you were already provided with the Trabucks refund on 05/31/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I’ve looped in a manager who works on the Ideel Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Ideel Manager will be using to further discuss your issue.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: Sorry about the trouble with Groupon
goods purchase.I double checked and it appears that you were already provided with the Credit card refund on 05/09/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: You have been refunded in full to
Groupon Bucks on January 23, We would be happy to refund the amount you paid on your card back to the card.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** GManagerGroupon Customer ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from ***I'm sorry for the trouble regarding your Groupon voucher for window tintingI wasn't able to locate this purchase in your Groupon account
associated with the email address you've provided in your Revdex.com claim. I'm happy to help, I'll need some more details to locate the order in question firstI’ve requested more specific information in my direct email to you, please reply to me there, via ticket***.Thank you for your understanding.Regards,*** *** *
***Groupon Customer Support

Complaint: ***
I am rejecting this response because: their response does not address why they do not disclose that they will reprocess a transaction on their failure notification on the website or the emailIf they stayed as such this would not be an issue and if they will not update their policy to refund if a failed transaction happens and then processes gen they need to disclose this some where clearly to consumers
Sincerely,
*** ***

I tried to file a police report, but without any information from Groupon...person, email, address, etcNothing can be pursuedI turned the complaint over to my banking institution and signed fraud paperwork thru them

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: It looks like a refund was already
processed back to your original form of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support