Groupon, Inc.

Hi ***I'm so sorry for the trouble with this Groupon Goods order and certainly understand your frustration.Your order for the *** PowerUp Portable Backup Battery w/USB Ports: Black was refunded to your original form of payment on 10/per your email request.If we can be of further assistance, please let us know. Regards, *** *ManagerGroupon Customer Support

Hi *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: A refund has been issued back to
the original form of payment. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *SupervisorGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I've escalated your issue about the merchant to concern department to look in to thisAlso, I see that
we've already issued a full refund for the order. I’ve also emailed you directly from ***@groupon.com via Ticket #*** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** *.ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.I reviewed your account and It looks like this has already been taken care of.Your bucks refund was already processed from our end on 08/02/for the order # ***You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***I responded to you a moment ago via email from ***@groupon.com.In ticket ***, it was stated:"We can see that a trade in option has been provided and it is initiated for your orderWe are tend to work within a policy and thus we have provided the best possible solution from our sidePlease find the instruction below,• Head to My Groupons on the mobile app or websiteDon't have the mobile app? Download it here.• Select your deal• Select Trade In Now• Follow the instructions to Trade In your voucher for a new dealTake your time finding the right deal!• You can start or restart the Trade In process up until days after this voucher expires.• If the deal you find is less than the amount you originally paid, we'll leave the difference in Groupon Bucks to apply to a future purchaseIf you have any more questions, or need any help, please let me know."Regarding your complaint: I'm truly sorry for the difficulty you encountered while attempting to redeem your voucherThis is clearly not the type of experience we want our customers to encounter and will make sure to share your feedback with our internal teamsAlthough we offered you the ability to Trade In your voucher in our previous email, I would be happy to issue a refund back to your original form of payment for the trouble. Please note that a refund back to your original form of payment can take up to business days to reflect on your statement. If you would prefer to go that route instead, please just reply directly to the email I sent via ***@groupon.com and I will be happy to provide that resolution.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Unsubscribing from all Groupon
emails.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: It looks like a refund was already
processed back to your original form of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from s*Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

I tried to file a police report, but without any information from Groupon...person, email, address, etcNothing can be pursuedI turned the complaint over to my banking institution and signed fraud paperwork thru them

Hey ***Thank you for reaching out to us again through the Revdex.com.I noticed that as of Feb9, the issue appeared to be resolvedEven still, we want to be available for additional concerns and questions.You'll be working with *** *and your Ticket # is ***Thank you for your patienceI'll be emailing you a quick message to get the correspondence started and Marc will take it from there.Regards,*** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is not yet satisfactory to meI never received the refund as mentioned by the business.
Sincerely,
*** ***

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve looped in a manager who works on the Getaways Team
and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I have sent the information regarding your order over to Groupon Goods team to look into immediately I will be following up with you no later than 5pm CST today (Monday 4/25) I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,XXXXXXXXManagerGroupon Customer Support”

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for the inconvenience with
your Groupon Getaways purchase.I can confirm that your refund processed successfully on 9/8/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Contact Name and Title: *** CS Manager
Contact Phone: ***
Contact Email: ***
Hi Linda,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble and confusion
When an order doesn't process successfully the first time, we automatically try running your card again to get you the deal you wantedYou should have received an email right away explaining that we'll continue attempting to process your order
In this case, we were ultimately able to process your first order, but because you placed additional orders in the meantime and each transaction was successful, there are currently multiple Groupons for this deal in your account
Unfortunately, because you contacted us outside of the return window, I am not able to offer a refund in this caseI'm so sorry for any inconvenience
If there is anything else we can help you with, please let us know
Regards,
*** C
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from ***I'm sorry for the trouble regarding your Groupon voucher for window tintingI wasn't able to locate this purchase in your Groupon account
associated with the email address you've provided in your Revdex.com claim. I'm happy to help, I'll need some more details to locate the order in question firstI’ve requested more specific information in my direct email to you, please reply to me there, via ticket***.Thank you for your understanding.Regards,*** *** *
***Groupon Customer Support