Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I would first like to apologize for the
inconvenience this return process has caused you and how long it has taken to find a solutionI understand that you were attempting to return the second LG Portable Air Conditioners and we were unable to provide you with the proper return labelI want to apologize for the back and forth between yourself and our support and have since refunded you in full Please allow 7-business days for this to be reflected into your account.Once again, I am apologetic that this purchase was an unsuccessful one, but please reply directly to this email should you need any further assistance.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi,Sorry for the troubleLooks like your product has been delivered to youAlso we have issued $for the inconveniencePlease contact us if you need any further help.Thanks

Hi ***,I'm so sorry to hear about the trouble you've encounteredOf course, this is never the experience we want you to have when redeeming a Groupon. Can I please have your permission to reach out to the business on your behalf to try to make things right?Regards,*** *ManagerGroupon
Customer Support

Hi ***I'm so sorry for the trouble with this Groupon Goods order and certainly understand your frustration.Your order for the *** PowerUp Portable Backup Battery w/USB Ports: Black was refunded to your original form of payment on 10/per your email request.If we can be of further assistance, please let us know. Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint about *** *** Salon Classic Mani-Pedi
I am showing that you did accept a full refund back to your original method of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket ***Regarding your complaint: I'm so sorry
for the trouble you had redeeming your vouchers on the business' websiteI want to assure you that we will always do everything in our power to help our customers redeem their Groupons, provided we're alerted of the issue with enough time to do soPlease know that as soon as any purchase is made, your vouchers as well as redemption instructions are available immediately on your My Groupons page. To make this right, we'd love to reach out to the business on your behalf nowAll vouchers can be used for face value after expiration unless otherwise specified in the fine printIn this case, you would be able to use your vouchers for face value next time this event is in your area. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Unsubscribing from all Groupon
emails.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I have not used a credit card on groupon.com that is still valid You may send me a *** payment to ***@gmail.com or a check to 1*** *** *** Salinas, CA
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm
that your refund processed successfully on 10/20/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: We are very sorry for the trouble you
had redeeming this voucherWe appreciate your feedback and will make sure to address this issue with the merchant directlyYou have been refunded for the ** *** *** GrouponThis refund was processed on 1/16/back to your original method of payment and will be reflected on your statement within business days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hey ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm addressing your issue tomorrow and I'll update you via email with my progress.Thank you for your understanding.Regards,Andrec C***
**ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I've escalated your issue about the merchant to concern department to look in to thisAlso, I see that
we've already issued a full refund for the order. I’ve also emailed you directly from ***@groupon.com via Ticket #*** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** *.ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:The merchant is still not willing to cooperate with me in any wayTheir email was unhelpful at best, which is probably why they would not post it hereHence the reason I contacted the Revdex.com in the first placeOnce again I did not authorize this transaction and I want it cancelledMy bank has been contacted for fraud so maybe they will get this resolved since the merchant refuses to
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I did not recieve the refund
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Your refund was successfully processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***.Regarding your complaint about *** *** *icketsI’ve provided
more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***I responded to you a moment ago via email from ***@groupon.com.In ticket ***, it was stated:"We can see that a trade in option has been provided and it is initiated for your orderWe are tend to work within a policy and thus we have provided the best possible solution from our sidePlease find the instruction below,• Head to My Groupons on the mobile app or websiteDon't have the mobile app? Download it here.• Select your deal• Select Trade In Now• Follow the instructions to Trade In your voucher for a new dealTake your time finding the right deal!• You can start or restart the Trade In process up until days after this voucher expires.• If the deal you find is less than the amount you originally paid, we'll leave the difference in Groupon Bucks to apply to a future purchaseIf you have any more questions, or need any help, please let me know."Regarding your complaint: I'm truly sorry for the difficulty you encountered while attempting to redeem your voucherThis is clearly not the type of experience we want our customers to encounter and will make sure to share your feedback with our internal teamsAlthough we offered you the ability to Trade In your voucher in our previous email, I would be happy to issue a refund back to your original form of payment for the trouble. Please note that a refund back to your original form of payment can take up to business days to reflect on your statement. If you would prefer to go that route instead, please just reply directly to the email I sent via ***@groupon.com and I will be happy to provide that resolution.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hey ***Thank you for reaching out to us again through the Revdex.com.I noticed that as of Feb9, the issue appeared to be resolvedEven still, we want to be available for additional concerns and questions.You'll be working with *** *and your Ticket # is ***Thank you for your patienceI'll be emailing you a quick message to get the correspondence started and Marc will take it from there.Regards,*** **ManagerGroupon Customer Support