Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The company did address the issue with regards to my complaint and refunded my money.
Sincerely,
*** ***

Hi ***Thank you for reaching out to us through the Revdex.comI wasn't able to find your purchase using this email addressCould you have used an account associated with another email address to make the purchase?I can definitely find any Groupons that you have been charged for;
I'll just need a little more informationCould you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.Regards,*** **ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve looped in a manager who works on the Getaways Team
and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Contact Name and Title: *** CS Manager
Contact Phone: ***
Contact Email: ***
Hi Linda,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble and confusion
When an order doesn't process successfully the first time, we automatically try running your card again to get you the deal you wantedYou should have received an email right away explaining that we'll continue attempting to process your order
In this case, we were ultimately able to process your first order, but because you placed additional orders in the meantime and each transaction was successful, there are currently multiple Groupons for this deal in your account
Unfortunately, because you contacted us outside of the return window, I am not able to offer a refund in this caseI'm so sorry for any inconvenience
If there is anything else we can help you with, please let us know
Regards,
*** C
Manager
Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is not yet satisfactory to meI never received the refund as mentioned by the business.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.I reviewed your account and It looks like this has already been taken care of.Your bucks refund was already processed from our end on 08/02/for the order # ***You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Hi *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: A refund has been issued back to
the original form of payment. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I’ve looped in a manager who works on the Groupon Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Groupon Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Suppor

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I have sent the information regarding your order over to Groupon Goods team to look into immediately I will be following up with you no later than 5pm CST today (Monday 4/25) I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,XXXXXXXXManagerGroupon Customer Support”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Your refund processed successfully on
05/15/to the card ending in ***It should appear on your statement as a refund from Groupon, Inc.For your security and to prevent any future unauthorized purchases, your account has been deactivated.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for any trouble. It
looks like this has already been taken care of, but if you need any additional help, please let me know.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your rejection: This situation has been frustrating for you, and I want to express my sincere apologies for the back and forth and confusionWe originally deactivated your account due to flags in place to detect possible violation of our terms of useUpon further investigation, those findings were not conclusive, and your account should not have been shut downI have reactivated your account, as well as sent you a link to reset your password.Please understand that it's important we diligently review accounts periodically for security purposes, so you were not targeted in any wayAgain, I must express apologies that this was not investigated thoroughly enough before previous action was taken.If you have any further questions, please let me know, and I will follow up directly.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: It appears your refund was processed to your credit card on 1/15/after you contacted us on 1/14/If your bank is having trouble finding the charge you can provide them the number associated with the transaction which I have emailed you directlyIt can take up to business days for a refund to appear on your statement.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there (Ticket #***).Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I apologize for the continued troubleIt looks like *** ** reached out to you on April 26, It looks like he has reached out to our Merchant Support Team on your behalf If you still have questions or concerns, please reply to his email as he's best suited to assist. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I did not receive a full refund for my two Groupon purchases, all I asked for was to pay the original price I paid of percent off using the coupon code I was givenI still paid for them and expect them to be sent to me ASAPThere has been no resolution and again, I used a coupon code and then was charged full price for two grouponsThen my account was deleted after I rightfully disputed the charges with ***Groupon has not given me any resolution and has not compensated me for my time and the disrespect they have shown me.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: THey did nothing to resolve the problem.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket ***Regarding your complaint: I'm really sorry for
the trouble, and that we failed to resolve the situation when you first contacted usI can see the alert for the discount you referred to that should have applied to your purchaseI've just issued $in Groupon Bucks to your account to make up for the discountThese Groupon Bucks will be available available in your account immediately and expires days after being issued.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygrouponsAdditionally, at the time of this message, I can see that the Groupon you originally intended to purchase is still available.I’ve provided more information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support