Groupon, Inc.

Complaint: ***
I am rejecting this response because: their response does not address why they do not disclose that they will reprocess a transaction on their failure notification on the website or the emailIf they stayed as such this would not be an issue and if they will not update their policy to refund if a failed transaction happens and then processes gen they need to disclose this some where clearly to consumers
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: You have been refunded in full to
Groupon Bucks on January 23, We would be happy to refund the amount you paid on your card back to the card.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** GManagerGroupon Customer ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfaction to meThey have told me before that I would receive Groupon Bucks and my Groupon Bucks still show a balance of I have request and accepted the "Trade In" by email, because the claim that it is a "Trade In" button that you could select on the site....Which it's notI have been over this several time with GrouponThey Never put the Groupon Bucks on my accountWhen I received the email, I went to the link they provided....No Groupon BucksI emailed them that I would accept the so called "Trade-In", No ResponseI am NOT satisfied with the Lies they continue to email me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint about *** ***: Nicki Pink
This deal did not have a warranty noted on the deal page, as verified via our Goods departments reply about your item.Given the situation, we did advise if warranty support is included with your purchase we will always mention it on the deal's page where you made your purchase.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have not used a credit card on groupon.com that is still valid You may send me a *** payment to ***@gmail.com or a check to 1*** *** *** Salinas, CA
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: Wrong size received for an order.I’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I’ve looped in a manager who works on the Groupon Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Groupon Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Suppor

Hey Shaun,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew
*.ManagerGroupon Customer Support

Hey ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm addressing your issue tomorrow and I'll update you via email with my progress.Thank you for your understanding.Regards,Andrec C***
**ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint:We take pride in ensuring that Groupon
experiences are the best they can be, and we hold each deal to high standardsUnfortunately, due to unforeseen circumstances, we have had to cancel this purchaseWe have refunded you in Groupon Bucks, which you have used to purchase other items. Situations like this can sometimes occur due to complication with the shipment while in transit, as we solely depend on our courier service to deliver the packages; obviously, this is not the outcome we had hoped for.We're doing everything in our power to improve our system so that we can avoid complications like this in the future and make sure your orders are delivered smoothly.I just issued $in Groupon Bucks to your account for the hassles.Groupon Bucks are available in your account immediately after they've been issued. You can check your Groupon Bucks balance and see your Bucks history by visiting www.groupon.com/mybucksYou can also navigate here by visiting My Account and clicking Groupon Bucks.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Customer Services IssuesI’ve also
emailed you directly from *** via Ticket #***Please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comvia Ticket ***Regarding your complaint: I'm so
sorry for the trouble with your ordersand the difficulty you've had resolving this issueI can see that the merchant most recently responded to your message yesterday, 10/letting you know that the orders would be reshipped today, 10/and that tracking information will be provided as soon as it is available.If for any reason you have difficulty with this shipment, please don't hesitate to let us knowIn the meantime, I've issued a credit of $in Groupon Bucks to your account to help make up for this frustrating experience. This credit is available for you to use immediately and will expire in days. Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.As I mentioned, I've also sent a direct email to youIf you need any additional assistance, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I understand you received the wrong
size and the merchant has been unresponsive to your attempts to contact themI'm sorry for the troubleI'm forwarding this issue to our Goods Marketplace team to look into this furtherThey will follow up with the merchant and respond back to you.I’ve provided these instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Complaint: ***
I am rejecting this response because: I no longer have a Groupon accountI deleted it because of this issueYou need to communicate through Revdex.com
Sincerely,
*** ***

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comSorry for any inconvenienceFor security purposes, we are unable
to modify or address anyone else's account without their direct consentThe email provided leads to an account under the name *** ** whereas the customer information listed on the complaint is listed under *** ***Please have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/***The sooner we hear from them, the better we can assistI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer ***

Hi ***Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleWe do our best to ensure you're totally satisfied with your product, and I'm sorry we've let you down in this case.I've just canceled this order
and issued a refund of $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at ***Because the order's already been canceled, there's no need to return the item to usIn the future, if you have trouble, please let us know as soon as possibleWe always want to help you, and the sooner you contact us with an issue like this, the better we're able to work to find a solution.I appreciate your understandingPlease don't hesitate to contact us in the future if there's anything we can do to helpIf you need anything else, please let me know.Regards, *** **ManagerGroupon Customer Support