Groupon, Inc.

Hi Matthew,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Yoseff
* Manager Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague *** * in ticket #***.In ticket #***, it was stated:"Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We are unable to refund Groupons after days from purchaseYou can give this Groupon away as a gift.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there."Unfortunately, as this merchant is open and honoring Groupons, I must reiterate this information.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Mot is too bad it took so much effort to get such a simple problem resolved
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: Thanks for your email, and I apologize for
any trouble. It looks like this has already been taken care of, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I want to find out what action is taken
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I see that your refund processed successfully on 12/to the cardIt should appear on your statement as a refund
from Groupon, Inc.I’ve also emailed you directly from [email protected] via Ticket *** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific information
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket ***Regarding your complaint: I'm really sorry for
the trouble, and that we failed to resolve the situation when you first contacted usI can see the alert for the discount you referred to that should have applied to your purchaseI've just issued $in Groupon Bucks to your account to make up for the discountThese Groupon Bucks will be available available in your account immediately and expires days after being issued.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygrouponsAdditionally, at the time of this message, I can see that the Groupon you originally intended to purchase is still available.I’ve provided more information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: THey did nothing to resolve the problem.
Sincerely,
*** ***

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble. We were able to confirm that there was some sort of issue with the fulfillment of your order, so the merchant cancelled and refunded your
purchaseYour refund was processed on 11/15/Please allow up to business days for this to be reflected on your statement.I apologize again for any trouble this situation has caused, and thank you for your patience while we worked to get this resolved for youIf there is anything else we can assist with, please let us know!Regards, *** RManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, it looks like the order in question has already been refunded to the original form of payment on
6/27/2017.We're so sorry for any inconvenience this may have causedIf there's anything else we can look into for you, please reply back to the direct email we've sent you with more information.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: It appears your refund was processed to your credit card on 1/15/after you contacted us on 1/14/If your bank is having trouble finding the charge you can provide them the number associated with the transaction which I have emailed you directlyIt can take up to business days for a refund to appear on your statement.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there (Ticket #***).Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I asked for a refund for the $in Groupon that I bought. My complaint, is that I was not able to use my groupon that I bought when I was at the restaurantYour company knew there was a "glitch" and because of your "glitch" I had to spend twice as much, plus the cost of the groupon which still hasn't been refunded to my bank account yet. I was asking for a $credit
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for any trouble. It
looks like this has already been taken care of, but if you need any additional help, please let me know.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm very sorry for the
troubleAfter further investigation your account was deactivated in error. I've gone ahead and reactivated your Groupon accountPlease visit www.groupon.com and click on the "Sign In" link on the right side of the pageFrom there, you can sign in with the email address and the password you set when you created your account or made your first purchaseIf you need to reset your password, you'll have the opportunity to do so on the sipage.It looks like there was an error that prevented your order from processing successfully on 8/Fortunately, this deal is still available on our site, so you can try making your purchase againI have removed any security measures that would prevent the purchase from being successful. I’ve reviewed your request for a refund, but unfortunately, this Groupon is non-refundablePlease be aware that due to our return policy, we can only offer refunds within three days of purchase for Local dealsThe credit in your Groupon account was the result of our Trade In program and would only be able to be used on the site. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your refund request for order # ***;I’ve provided
more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble.In reviewing our most recent correspondence, it looks like our Resolutions Team has made several attempts to reach out to the business on your
behalf, the last attempt being 11/11/We expected the business to reach out to you within business days of that date.If you have not yet heard from the business, please let me knowBecause we have made several attempts to contact this business on your behalf, if you have not yet heard back, our next step would be to move forward with processing a refund to your Groupon account in the form of Groupons Bucks, or to your original form of paymentPlease let us know if you have not yet heard back, and which method you would prefer for your refund.As an apology for the continued delay, I've also added $in Groupon Bucks to your accountThis credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account atwww.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.My apologies again, and we look forward to assisting you further.Regards,*** V Manager Groupon Customer Support