Groupon, Inc.

Hi Aaron,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I am truly sorry for the difficulty.I see that we have already issued $credit to you and Brittany. For security purposes, We are unable to access Richards
account without his direct consentPlease ask Richard to contact us at www.groupon.com/support and reference your issue (ticket #38206781) so we can assist him with the $credit.I hope this helpsPlease let me know if I can help you further.Regards,RiteshManagerGroupon Customer Service

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm very sorry for the
troubleAfter further investigation your account was deactivated in error. I've gone ahead and reactivated your Groupon accountPlease visit www.groupon.com and click on the "Sign In" link on the right side of the pageFrom there, you can sign in with the email address and the password you set when you created your account or made your first purchaseIf you need to reset your password, you'll have the opportunity to do so on the sipage.It looks like there was an error that prevented your order from processing successfully on 8/Fortunately, this deal is still available on our site, so you can try making your purchase againI have removed any security measures that would prevent the purchase from being successful. I’ve reviewed your request for a refund, but unfortunately, this Groupon is non-refundablePlease be aware that due to our return policy, we can only offer refunds within three days of purchase for Local dealsThe credit in your Groupon account was the result of our Trade In program and would only be able to be used on the site. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: receiving the wrong ring.I’ve provided
more specific instructions in my direct email to you, which is ticket #***If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm very sorry for the continued trouble and frustrationI can see the order in question in your accountWe were notified by your financial institution that a dispute had been issued against this purchaseWe recommend reaching back out to your financial institution directly to discuss a resolution.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I'm very sorry for the trouble you've
experienced with this GrouponIts really unfortunate that we could not get this product to you on time and I understand its really frustratingI've see that a refund of $was issued to your account on 5/30/Please allow up to business days for this to be reflected on your statement.We appreciate you bringing this to our attentionWe'll use your valuable feedback improve our service better.I apologize again for the troubling experiencePlease do not hesitate to let me know if there is anything I can do for you.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.It looks like this issue related to your purchase of "Gucci Guilty Eau
de Toilette for Men: FlOz." has already been taken care of, but if you need any additional help, please let me know.I can confirm that your refund processed successfully on 12/17/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processAs it has been longer than business days since the refund was issued, if it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards,*** *SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I can see that this Groupon Getaways
deal really isn't going to work out for you, so we've reached out to *** *** Resort to see what we can do.I’m happy to report that the hotel has given their permission to cancel your reservation as an exception to the policy stated on the deal pageI just issued you a full refund and removed this order from your accountPlease allow up to business days for this to be reflected on your statement.While the hotel allowed an exception this time around, please keep in mind that we may not be able to issue refunds of this nature in the futureIf you ever need to cancel your reservation before the cancellation deadline specified in the Fine Print, you can accomplish this from the "My Groupons" section of your accountJust sign into your account at http://www.groupon.com/mygroupons and click the ""Cancel"" link next to your order.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: You were refunded to Groupon Bucks on
7/31/2017I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I no longer have a Groupon accountI deleted it because of this issueYou need to communicate through Revdex.com
Sincerely,
*** ***

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble. We were able to confirm that there was some sort of issue with the fulfillment of your order, so the merchant cancelled and refunded your
purchaseYour refund was processed on 11/15/Please allow up to business days for this to be reflected on your statement.I apologize again for any trouble this situation has caused, and thank you for your patience while we worked to get this resolved for youIf there is anything else we can assist with, please let us know!Regards, *** RManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***groupon.com.Regarding your complaint: We were recently notified by your
financial institution that a dispute had been issued against the purchase in questionWe recommend reaching back out to your financial institution directly to discuss a resolution.Our Customer Support department is always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for youYou can reach us at www.groupon.com/support.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I want to find out what action is taken
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague *** * in ticket #***.In ticket #***, it was stated:"Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We are unable to refund Groupons after days from purchaseYou can give this Groupon away as a gift.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there."Unfortunately, as this merchant is open and honoring Groupons, I must reiterate this information.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, it looks like the order in question has already been refunded to the original form of payment on
6/27/2017.We're so sorry for any inconvenience this may have causedIf there's anything else we can look into for you, please reply back to the direct email we've sent you with more information.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Thanks for your email, and I apologize
for any trouble. It looks like this has already been taken care of, but if you need any additional help, please let me know.Regards, *** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: One of your two orders was cancelled and
refunded on 2/13/17.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Complaint: ***
I am rejecting this response because:As I have explained to Groupon, I will no longer use their business Their customer service has been terrible, and I will not do business with them A Groupon voucher is not a satisfactory solution, all I ask is for them to refund my credit card.As a side note - I made this same reply to Groupon, and received an exact, word for word, duplicate of their first response - from a different customer service representitive It was obviously a canned response, and not something they spent any time investigating
Sincerely,
*** ***

Hi ***Thank you for reaching out to us through the Revdex.com.I'm going to loop in a Getaways specialist to review your case for further consideration.Please stay tuned for an update via email.Regards,*** *Manager Groupon Customer Support