Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm sorry for any confusionI see
our staff has already assisted with your main concern regarding the purchases you listed but you're having some issues regarding the Groupon Bucks that were refundedGroupon Bucks automatically apply to purchases you make on the siteYou may have used them without noticing because of this function.I have included in my direct email an itemized list of the purchases made with the Bucks you were issued.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there (Ticket ***Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey have processed the refund for this GrouponThank you for your help!
Sincerely,
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, we've been able to get all the additional purchases refunded for you as of last Friday, 4/7.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: On the original screen where you made this purchase, http://groupon.com/deals/advancepro-carpet-cleaning-2, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:" Extra fee outside 30mi of 17401."According to your correspondence with our Customer Service Representatives, the merchant called to cancel the services because you lived too far outside of the service area. I'm sorry to hear this will keep you from using your GrouponHowever, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past days from the purchase dateDon't forget, you can always give a Groupon away as a gift (unless the Fine Print indicates otherwise) if you can't use it yourself.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] have issued refund for this order. I’ve provided more
specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,RiteshManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I'm so sorry for the trouble. In this
case, I recommend contacting the credit card company directlyBecause they are the ones providing cash back.If you reach out for assistance from the credit card company and they are unable to help, please let us knowWe'll be happy to find another way to resolve this for you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.It looks like this issue related to your purchase of "Gucci Guilty Eau
de Toilette for Men: FlOz." has already been taken care of, but if you need any additional help, please let me know.I can confirm that your refund processed successfully on 12/17/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processAs it has been longer than business days since the refund was issued, if it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards,*** *SupervisorGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me. A $credit for a $200+ purchase doesn't feel fair at all. However I also do not believe I will be given what I deserve anyways. That being said, my comments and initial complaint are still valid and should be displayed for everyone to see. But other than that I see no point in continuing this communication
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket ***Regarding your complaint: When you
first booked this Getaway, we processed your payment and send it to the hotel. Because the booking was made past the the cancellation deadline, this trip was non-refundableIn cases like this, only if the hotel is willing to authorize an exception to their stated cancellation policy, can we issue a refund.We reached out to the business on your behalf on October 30, to see if an exception could be made, but weren't able to get approval from the property to cancel this bookingI understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways dealsI'm really sorry about this situation, and unfortunately we've done all we can at the point. As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Complaint: ***
I am rejecting this response because:Revdex.com I provided an explanation to my previous rejection. The latest message from Groupon is unacceptableGroupon is not doing my any favors! I am upset at their bad attitude. They have not acknowledged the incompetency of their employees for their failing to understand which deal was being complained about, for offering and then rescinding a refund. If they are unwilling to refund me I shall take them to Small Claims Court. Sincerely,
Dr***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I've just issued you $in the form of Groupon Bucks for the inconvenience during the purchaseGroupon Bucks
apply automatically toward your future purchases, and don't expire for days.Thank you for your understanding, and please let me know if there is anything else we can do for you.*** **ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.com.I'm going to loop in a Getaways specialist to review your case for further consideration.Please stay tuned for an update via email.Regards,*** *Manager Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your rejection: This situation has been frustrating for you, and I want to express my sincere apologies for the back and forth and confusionWe originally deactivated your account due to flags in place to detect possible violation of our terms of useUpon further investigation, those findings were not conclusive, and your account should not have been shut downI have reactivated your account, as well as sent you a link to reset your password.Please understand that it's important we diligently review accounts periodically for security purposes, so you were not targeted in any wayAgain, I must express apologies that this was not investigated thoroughly enough before previous action was taken.If you have any further questions, please let me know, and I will follow up directly.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: There is no indication that they will remove the "deal" that is on GrouponI am stuck by not receiving any funds and having to honor these groupons that are bought in fear of losing business in the instance that I do not accept themIt needs to be removed immediatly
Sincerely,
*** ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I’ve looped in a manager who works on the
*** Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the *** Manager will be using to further discuss your issue.Thank you for your understanding.*** *Manager Groupon Customer Support

Complaint: ***
I am rejecting this response because:Groupon, I understand your policyAs I said countless times nowI also understand that you are not willing to give a refundI got that the first time you said itHence, why I asked for some sort of credit for a future purchaseIt's clear to me that your company doesn't value your customers and needsYou'd rather scam and keep money for a product that was never used/received.
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support