Groupon, Inc.

Complaint: ***
I am rejecting this response because: There is no indication that they will remove the "deal" that is on GrouponI am stuck by not receiving any funds and having to honor these groupons that are bought in fear of losing business in the instance that I do not accept themIt needs to be removed immediatly
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Complaint: ***
I am rejecting this response because: I asked for a refund for the $in Groupon that I bought. My complaint, is that I was not able to use my groupon that I bought when I was at the restaurantYour company knew there was a "glitch" and because of your "glitch" I had to spend twice as much, plus the cost of the groupon which still hasn't been refunded to my bank account yet. I was asking for a $credit
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, we've been able to get all the additional purchases refunded for you as of last Friday, 4/7.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey have processed the refund for this GrouponThank you for your help!
Sincerely,
*** *** *** ***

Complaint: ***
I am rejecting this response because:I want gift certificates back and I have no desire to use Groupon ever again because you won't give me gift certificates back
Sincerely,
*** ***

Hello Susan,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I'm able to go ahead and make a one-time exception in this caseI've just canceled this order and issued a refund of $in Groupon Bucks to your accountThis credit is available for you to use immediately and will expire in days.If you have any further questions, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Lakshmi *.ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] have issued refund for this order. I’ve provided more
specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,RiteshManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions in my
direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm sorry for any confusionI see
our staff has already assisted with your main concern regarding the purchases you listed but you're having some issues regarding the Groupon Bucks that were refundedGroupon Bucks automatically apply to purchases you make on the siteYou may have used them without noticing because of this function.I have included in my direct email an itemized list of the purchases made with the Bucks you were issued.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there (Ticket ***Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com in ticket # ***.Regarding your complaint: I’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hey Debra,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hi Matthew,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Yoseff
* Manager Groupon Customer Support

Initial Business Response /* (1000, 5, 2015/10/01) */
Hi***
I want to extend my apologies again for the issues which prevented you from using your Groupon during the promotional period
If an issue arises that affects your ability to redeem your Groupon, we ask that you contact us at
that time so that we can resolve any problems on your behalfWe are generally able to work with the businesses we feature in order to find solutions, and it's always been our goal for our customers to enjoy their Groupons as originally intended
After looking into your issue further, I was able to confirm that this business has been honoring GrouponsIn this case, we would encourage you to redeem your Groupon for the amount paid per our terms of use
We are not able to issue a refund for your expired voucher unless the business is unwilling to accept it for the purchase valueIf you decide you no longer want to use this Groupon, your expired voucher can still be gifted to someone else, unless the Fine Print indicates otherwise
Thanks for your understandingPlease let me know if you have any questions regarding other Groupon purchases
Regards,
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am appalled at your lack of thoroughness reviewing my case and my accountIf you had done minimal research, you would have seen that I have contacted Customer Service on multiple occasions, which makes your suggestion to contact you meaninglessFurthermore, if you had read my complaint more carefully, you would see that the problem is not that the business is not accepting vouchers, but that the class that I intended to take with this voucher is offered on a strict calendar schedule that I would not have been possible to abide by before the voucher expired, rendering it effectively unusableYou canned response is exactly the same response I received from customer serviceI find it extremely disrespectful to me and to my friends that your policy on expired vouchers is to gift them, as if they were valueless (not to mention it devalues your own product)Please refund (not credit) $to my credit card or mail me a check
Final Business Response /* (4000, 9, 2015/10/08) */
Contact Name and Title: Groupon
Hi***
I see that we have already processed the refund for $on 30th September
Please let us know if you have any other queries
Regards,
***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I’ve looped in a manager who works on the
*** Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the *** Manager will be using to further discuss your issue.Thank you for your understanding.*** *Manager Groupon Customer Support

Complaint: ***
I am rejecting this response because:Revdex.com I provided an explanation to my previous rejection. The latest message from Groupon is unacceptableGroupon is not doing my any favors! I am upset at their bad attitude. They have not acknowledged the incompetency of their employees for their failing to understand which deal was being complained about, for offering and then rescinding a refund. If they are unwilling to refund me I shall take them to Small Claims Court. Sincerely,
Dr***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Mot is too bad it took so much effort to get such a simple problem resolved
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I'm so sorry for the trouble. In this
case, I recommend contacting the credit card company directlyBecause they are the ones providing cash back.If you reach out for assistance from the credit card company and they are unable to help, please let us knowWe'll be happy to find another way to resolve this for you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***I’ve provided more specific instructions in my direct email to youIf
you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support